Alarm set off....no phone call...not feeling safe anymore
I tested my new "loud" alarm tonight to check volume...it is loud enough. However, I did not receive a phone call. Two days ago, when I did a similar test, I received a phone call within one minute. Granted, I canceled the alarm within one minute...but what if it had been an intruder who cancelled the alarm? I fully expected a phone call....the alarm did function as I was sent an SMS text message immediately, but no phone call.
I called the emergency dispatch operator to try to find out why I received no call, and I was told that because I had cancelled the alarm from the same source(keychain) in a short period of time that it was procedure that no phone call was to occur. I responded to the operator that if someone had followed me into my garage as I opened the door and heard the alarm going off and demanded that I turn it off, I would have had to turn it off and would have received no phone call, no police, thus no protection. There is a feature on the keypad that will allow you to put in a false number but there is no such option with the keychain......and, there is no phone call....at all.
I was told that this procedure is to save people from being charged with a false alarm from the police. But why no phone call to the primary numbers listed? So as to give the safe word....but no opportunity was given. Thus, there is no safety in this scenario.
What is wrong here? Why no phone call?
And, so that others can see this answer,and make an appropriate choice, I would like the answer posted here as it seems occurrences like this are becoming more frequent. I can use a different monitoring service or a different alarm service altogether. Others can too. Make it right. Call us like you say you will.
An email I sent inquiring as to what I should do if I want to test......
In the future, if I am to test like this again, would you prefer I call ahead of time to tell you what I am doing in advance....would this be easier on you, is this what I should do? I surely don't mean to cause stress in what could be a stressful job at times
Thanks for asking! You don't have to let us know, just answer the phone when dispatch calls and be ready with your safe word!
SimpliSafe, Inc. Live. Safely
Again, what am I missing here? Is the issue that I tested using the panic button? Why wasn't I told not to test using the panic button?It just so happens that the room where I was checking to see if the sound was loud enough there are no other sensors. If policy is that if panic button is pushed police are called first....go back to my scenario, that someone is beside garage. knows that I have an alarm but knows that I turn it off when I go into garage...I am into garage, I see them coming in behind me, push panic button, they are able to overpower me and insist that alarm is turned off, I turn it off on keychain.....and then what?
Is this a flaw in the system?