Does the alarm reset after a trigger?

If your keypad did not start beeping when you entered your home it was in a "wait state". I had to contact customer service and ask them for the directions to get my system to reset itself after an alarm. I had a similar situation as you.

That's not good. The keypad did not start beeping when we entered.

So if....

... a motion sensor triggers a false alarm.
... police show up, do a perimeter check. We are not home.

... the unit goes into a "wait state" and the system is NOT active/working until manually reset?

That's really not good.

SimpliSafe, any response?

@shawn

This is typical of alarm systems to have manual reset required. If you'd like we can enable automatic rearm for your system, just let us know.

Will
SimpliSafe Wireless Alarms

Is this something you can do automatically? The reason I ask is I am planning on taking a trip and i'm wondering what would happen if it went off and I wasn't able to go home to reset it? Would it just be in wait mode until I return from my trip? Or can you reset it automatically if I informed you to?

@hwnnights

You can absolutely set up automatic re-arm when you install by downloading the update. We do not ship the systems with this ability as they're self-installed and you don't want to install a system and get a repeated false alarm over the first few days. Once you're used to using the system and your sensors are acting as they should, we provide the update and you're good to go!

Will
SimpliSafe Burglar Alarms

I'm looking forward to the new base station in Sept. with two-way communication.
-If an alarm goes off, can I reset the alarm with my cellphone (or online), or would I need to have the update installed first?

@tramey5

You won't need the automatic rearm download to arm and disarm remotely with the new Base Station

Will
SimpliSafe Burglar Alarms

I tried to download the update to have the alarm auto reset, it said there is no new update. Can you make my system auto reset? Is there any down side to auto reset I am not thinking of such as multiple false alarms etc??? Also I activated my alarm last Wednesday and this is Sunday and still in Practice mode, is because of the weekend or is there a problem??

Thanks
Bob

@devrep

Thanks for posting! The 'Practice Mode' status stays on your account until we do a manual review of the account the business day after you go live with the dispatchers. The 'go-live' date is 72 hours after you activate your service online as long as we're receiving signals and have the correct dispatch information and is automatic, however we do the manual review to ensure there will not be problems with the account going forward.

Weekend activations are done on Monday--so your account should correctly report the active status as long as we do not find any indicators that the account needs updating.

Will
SimpliSafe Burglar Alarms

its been 3 days now, when can I receive the update and how will i receive it?

@hwnnights

Send us an e-mail requesting the automatic rearm feature that includes your Base Station serial number.

Will
SimplISafe Wireless Security Systems

Good idea. Can you setup auto-rearm on my system please?
Thanks.

@dmittelmann0

Thanks for posting! I will prepare the upgrade for you and send you an email with the instructions! Keep in mind, you want to make sure you are not experiencing any false alarms, as auto-rearm can could cause multiple false alarms in a day.

Ryan K.
SimpliSafe Buglar Alarms

The automatic rearm is something we are going to need also as we travel 3 months at a time. Could you prepare the upgrade for me also? The way I have my system setup, it should be rare to get a false alarm when we are gone. Thanks.

@alwims54

Thanks for posting! I will prepare that upgrade for you and send you the instructions!

Ryan K.
SimpliSafe Home Security