How long does it take to activate dispatch service?

Normally the activation of your cellular module, which provides your wireless connection to the dispatch service, happens within a few minutes of you activating your account. In your case, it appears that the wireless carrier was delayed in activating your service due to the holiday weekend, but your service is active now and we can see that there is a good wireless connection to your system.

If you have any other questions, please let us know.

Chad

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SimpliSafe Wireless Security
Live. Safely.

Thank you! I just tested it, and it is working properly! Your customer service is also very impressive! I'm very happy with my purchase.

I am having the same problem and it is Xmas Eve...

We pushed through your activation and it looks like you're now connected. When you have a chance, you can try sending a test signal:

1) Press Menu on your Keypad
2) When prompted, enter your PIN to enter the menu system
3) Scroll right to option 5 by pressing the Home key
4) Select option 5 by pressing the Away key
5) You do not need to test your sensors at this time, unless you would like to. You may exit the menu by pressing Menu/cancel at any time

If you have any other questions, please let us know. Happy Holidays!

Dave

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SimpliSafe Wireless Alarm Systems
Live. Safely.

Thank you very much! Looks like it is working now! :)

I am having a similar problem, the website says the monitoring will go out of practice mode on the 25th. When I logged into the web site this morning it still said that it was in practice mode. I have already conducted the test and everything checked out. Please let me know if there is anything I can do to help facilitate this matter.

@jrgorman,

You're all set. Your online account is showing that it is still in "practice mode" because we do a manual review of all accounts to ensure accuracy before officially switching them into "live mode" and starting the billing cycle. Due to the holiday there is a bit of a backlog for this review. But all accounts become live with the dispatch center automatically 72 hours after they are activated. If you do another test (Keypad menu option 5), you'll get a courtesy call from the dispatch center.

If there's anything else we can help you with, please let us know.

Dave

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SimpliSafe Wireless Home Security
Live. Safely.

I am having a similar problem, the website says is still Practice mode. I have already conducted the test . I've tried placing the base all around the apartment and by different windows, but still no connection to dispatch and my test runs don't show up in my account

@adelinesanchez

Thanks for posting to let us know. It looks like the SIM card activation hasn't gone through with the carrier yet, so I've resubmitted the activation. We should get the system able to send signals by the end of the day today.

Will
SimpliSafe Wireless Security Systems

Hello,

Same problem here on the Sunday before Memorial Day. If you could help a brother out....

Thanks!

@jsommers

Your activations looks good so far, are you still receiving this 'No Link to Dispatcher' error?

Will
SimpliSafe Home Security

I installed my system yesterday, and everything seems to be working ok. My tests show up on my online account, but I haven't received any calls from the monitoring system. Am I supposed to be getting a call during the 3 day test period? Thanks!

@drimmer

Thanks for posting! During the three day test period we won't call you or the police, just to spare you and the monitoring station from too many calls while you're testing out the new equipment.

Will
SimpliSafe Burglar Alarms

The city of Albuquerque says it is the resposibility of the alarm company to notify them that my residence is alarmed as I need a permit from them($25 yr),and that then they will snail mail a permit for me to fill out and send back.Is this how it works?
Thank you,
JJA

I send test signal but get the response not connected to dispatch. I'm in Kelseyville, Ca 95451. Get good cell reception. Please help.

@clum553946

Thanks for posting. I checked the connection for your system and show you're currently disconnected, so it sounds like we'll need to find a better location for the Base Station. I'll follow up to you e-mail with the typical troubleshooting steps.

Will
SimpliSafe Burglar Alarms

I just activated my account and I am getting no link to dispatcher. The base station also does not have a blue light in test mode indicating a connection anywhere in the house. Will there be a signal light if my module has yet to be activated or should there be a blue light in test mode indicating signal strength. Before I activated my emergency dispatch, there was a blue light in test mode. Now there is not and I have no link. Please help.

I just purchased and set up my system. I continue to get a message "No LInk to Dispatch". I have tried moving the base station around the house. It continually blinks a bright blue light. I have tried several TESTS, but nothing is working. I really would like to have this resolved. It's a bit frustrating!

@Sandy722

I will be contacting you via email! Thanks for posting!

Ryan K.
SimpliSafe Wireless Security Systems

Hi, I just finished setting the system up. Everything is working except "No link to dispatch".
What steps do I need to take to have connected with dispatch service ?

Thanks in advance.

@ bo.oh

Thanks for posting! I will be contacting you via email!

Ryan K.
SimpliSafe Wireless Security Systems

I have not been able to connect to dispatch all day since activating and the blue light on the base just keeps blinking. - live in the OKC area and have strong signals on all other celluar devices in my home. want some piece of mind that this system will start working.

@ rgerling

Thanks for posting! I will be contacting you via email!

Ryan K.
SimpliSafe Buglar Alarms

system is installed and I have a nice blue light on the base. Ran multiple tests, but not linking to dispatch. What's the problem here??

wow i'm having the same problem as most of the previous posts. I was getting a no link to dispatch response but now I'm not getting that message anymore but my account is saying that i have not sent a test signal. please help me to resolve this problem.

please help

@ carl.colaizzi & DScott3837

Thanks for posting! Our support team will attempt to contact you today regarding this issue and follow-up with an email, or you can give us a call at your earliest convenience between 9am-6pm EST Monday through Friday at 1.888.957.4675 and we will be happy to help resolve this issue!

Ryan K.
SimpliSafe Home Security

I have the same problem "no link to dispatcher"
I tried to move around but no help

Thanks.

@ joseph.isahack

Thanks for posting! Looks as though a customer service representative has contacted you via email and resolved the issue!

Ryan K.
SimpliSafe Buglar Alarms

New activation today. I get the flahing blue light and "no link to dispatch center" message. Shows practice mode online. What do you think?

@ KBTX

Thanks for posting! To clear the 'No Link to Dispatcher' message, you just need to send a test signal, by putting your system into Test Mode, option 5 in the keypad menu! If you have trouble with this, give our customer service line a call and I'm sure we can resolve your issue!

Ryan K.
SimpliSafe Home Security

Can you only activate on week days? I've done the test numerous times and numerous places throughout the day and continue to get the "No link to Dispatcher" message.

@ tampatwinkle

Thanks for posting! It looks like everything is all set on your account! If you have any further issues, give us a call!

Ryan K.
SimpliSafe Home Security