Ryan K, need your expertise
I Recently received and installed my system, I love it but have a few issues. First, there is absolutely no tmobile coverage at my residence, it is spotty in nearby communities but nothing here.I was told on the phone that tmobile is the only option yet I've read a few posts where Ryan K has mentioned other options such as Skytel, USA Mobile, and US Mobility. Also several people have mentioned exchanging the tmobile base for an AT&T equipped base station. Is an AT&T unit available? or any others? I would like to have the security of not having to worry about my phone or broadband lines being cut.
Second, although the system is connected to the landline and I have activated the monitoring service, sent the test signal which was confirmed by dispatch, when I check my account online it shows an alert that I need to send a test signal. I was told this should go away but it hasn't. Also , there are no events found and I am receiving no text or email notifications at all. I was told that because I was using the landline that the events would take 20-30 minutes to post to my account......... Ryan K (or someone more knowledgeable than the phone customer service) can you please help me?????
Thank you in advance,