Simplisafe 2 features and plans
Hi...I just installed my system and have not activated it yet. It seems to be working great so far and I'm happy with it. I was also excited to see that the Simplisafe 2 is now available, and I was all ready to upgrade. However, I find it a bit disappointing the way the plan structure is now set up. I opted for the $20 smart alert plan which I would like to keep. But after calling customer service to inquire, I found out that not all of the features of the new base station can be accessed without paying for the more expensive plan.
I can understand having to pay the higher price for having the additional monitoring for fire, CO, freeze, and flood, but all I want is to be able to control things like volume of the various components of the system and the ability to name and control the individual sensors to designate instant on or not.
In order to have the ability to control volume and individual sensors, it seems that I would have to opt for "online command," when I think that these two features should be included at any plan level. Now I'm not so sure I need to upgrade!
Simplisafe...please reconsider this!