Simplisafe 2 features and plans

Hi...I just installed my system and have not activated it yet. It seems to be working great so far and I'm happy with it. I was also excited to see that the Simplisafe 2 is now available, and I was all ready to upgrade. However, I find it a bit disappointing the way the plan structure is now set up. I opted for the $20 smart alert plan which I would like to keep. But after calling customer service to inquire, I found out that not all of the features of the new base station can be accessed without paying for the more expensive plan.

I can understand having to pay the higher price for having the additional monitoring for fire, CO, freeze, and flood, but all I want is to be able to control things like volume of the various components of the system and the ability to name and control the individual sensors to designate instant on or not.

In order to have the ability to control volume and individual sensors, it seems that I would have to opt for "online command," when I think that these two features should be included at any plan level. Now I'm not so sure I need to upgrade!

Simplisafe...please reconsider this!

I would presume that the

I would presume that the additional cost is to cover the additional cell service usage since that will be the means for communicating with the device from the web.

SSinHI, I totally agree with

SSinHI, I totally agree with you - I wish there was a mid-point. I want to name my sensors (I hate the guessing game) and control volume as well. I'm not sure it's worth $10 more a month, though. I am trying to figure out what good it will do me to upgrade at all if I don't want a $10/mo upgrade.

Only advantages are more

Only advantages are more sensors... and you can add an extra Keypad.
I will probably upgrade to the higher plan once the fire and other sensors are available.


Hmm.. I'm a bit lost now. I

Hmm.. I'm a bit lost now. I was all ready to order up simplisafe a couple weeks ago, then I stumbled into the forum and discovered that simplisafe2 was going to be coming out soon. I decided to wait. Now I'm wondering if I should just order the original Simplisafe while it's still available for new subscribers, as the $15 per month price point was a big if not the biggest reason I was going to use simplisafe. I can't find anywhere where a new pricing structure is detailed on this web site, or what is included with that pricing. Can anyone point me to that direction? The inability to control the volume at a lower price point (or so it sounds) is really really lame. There are times when I'd want a very low volume, or silent alarm.. and times when I'd want it waking up the neighbors. Erg.. what to do.. what to do.

well i for one don't like

well i for one don't like being sold an alarm and 1 month later the 2 comes out. i think i got screwed as usual

I guess "screwed" is a

I guess "screwed" is a relative term. You actually benefit more than a new customer as you can upgrade immediately to the new system if you want the increased/future capabilities.

You're the 2nd person I've

You're the 2nd person I've seen that thinks they got screwed. I don't see how anyone can think that when they are allowing you to upgrade for the difference in cost between the SS1 and SS2. I got the impression from the other guy that he expected to pay for a SS1 and get a SS2 and somehow he thought he was the one being screwed when he found out it he couldn't pull it off.

I think the screwed part is

I think the screwed part is the extra $10 per month you would have to pay for monitoring with a SS2. I wanted to upgrade to SS2 as well - but after looking at the forum discussion, and the increased monthly monitoring fees, I decided against it. I was also thinking of dis-mantling my older ADT system - but now have decided to keep it as is.

Going from ADT to SS, if you

Going from ADT to SS, if you want to talk about being screwed, go sign an ADT contract. 3 years and pay much more than the 24.99 SS is charging and at the end you own nothing and, if you don't notify them, you get the honor of being tied up with them for another 3 years. Sorry, but if anyone doesn't like the deals from SS, return the unit and get your money back and go to ADT. Happy trails.

Wow, you must work for

Wow, you must work for SS...hum. You all on their tip, however, if the price is higher, than it is higher. I just bought my system and not going to upgrade because of the fee for now or maybe never. It serves my needs right now.