"Keypad out of range" base station and keypad 5 feet apart

I'm getting a keypad out of range display everytime I try to access anything on the display.

Tried numerous outlets and base station distances as low as 2 feet from keypad and still get "keypad out of range" everytimeI try to do anything on keypad. I'm guessing I have a problem.....................?

You may want to check that

You may want to check that your keypad is correctly programmed into your system. Launch the easy setup wizard software on your keychain remote and check that the serial # listed there for your keypad matches the serial # on the bottom of your keypad. If not, that's your problem! You can just update it, save, and sync to the base station.

I just received the hardware

I just received the hardware today. I have this problem too. I checked the Sensor # of the key pad matching to the software settings. I still have the "out of range" problem. Unless your guys have the sensor # wrong on the key pad.

Sorry to hear about this --

Sorry to hear about this -- it sounds like there may have been a problem with fulfilling a few orders recently. Customer support will follow up with you to fix these problems. Please be sure to contact us if you're running into any issues like this.

Chad

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SimpliSafe Wireless Security Systems
Live. Safely.

Height sometimes plays a

Height sometimes plays a role in this with mine... My base station is maybe 8 feet away, but if it's on the floor, I would get the keypad out of range message (even though there's a clear line of sight to it). But if I set it up on a table, then it's ok. YMMV but give that a shot...

I got this too, and then

I got this too, and then moved the base station to the same room/vesttibule entrance. Not ideal for security, but it works now.

No, you shouldn't need to

No, you shouldn't need to put the Keypad in the same room as the Base Station. Depending on the construction of the home, you should be able to get 50-100 feet separation, even through walls. We have plenty of customers who put them on separate floors of their house without problem. I'll ask customer support to follow up with you, as it sounds like you've had a couple issues with your installation.

Chad

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SimpliSafe Wireless Security System
Live. Safely.

I, too, just received my

I, too, just received my system and only see a "keypad out of range" error message. I don't even think the base system is working properly. It is plugged into a functioning outlet, yet there is no blue light, no voice commands, nothing... Please advise!!!!!!!!!!

If you're not hearing any

If you're not hearing any voice prompts or seeing a blue light, the Base Station probably hasn't powered on yet. It needs to receive power from the power adapter to start up (after that it can function on the backup batteries, once they're charged up, for several days). If it's plugged in to a working outlet (not on a switch!) then there might be a problem with the power adapter. If that's the case, please contact customer support so we can get you a new one ASAP.

Dave

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SimpliSafe
Live. Safely.

Is there a way to increase

Is there a way to increase the range of the base station, such as an external antenna option? I'm having a hard time getting all my sensors to respond reliably ever since I ordered a bunch more sensors from you... It's usually one or two that's always just out of range (they will trigger chimes, but often the base station can't detect when they're closed or would give the occasional "sensor is not responding" error). I move the base station around, and those are within range, but then another one would be out of range... Sometimes the sensor can be just a few feet away and it would give that error too until I move the base station around.

There are some odd locations in the house that seems to work better, but they're not in the most ideal locations.

Any suggestions?

I am getting the out of range

I am getting the out of range information... the base station is working but when i went to activate it states incorrect serial number.......I am leaving on a 3 week trip out of state tommorow morning.... Is there anything I can do?

I got the "keypad out of

I got the "keypad out of range" message twice. But then I figured out that both times I had my keychain in my hand as I was pushing the buttons on the keypad. On my keychain is an electronic access fob for my gym that I go to. It's probably an RFID tag. If i put down the keychain with the gym fob then I never get the error. It must interfere. So no big deal; i just keep other electronic tags away from the keypad. Seems if it's within a couple of inches, I get the error. Nothing wrong with the system.

I have been getting the

I have been getting the "Keypad out of Range" message a lot more often lately. And my keypad/station have not moved one inch at all in months. :-(

I noticed if my arm is "between" the keypad and the base station (in the direct line of site from the two) while I am using the keypad, I get the error almost always. But if I make sure there is nothing in "line of sight" between the keypad and the base station, it almost always works fine.

They are only 5 feet apart. Is the signal that weak that it cannot penetrate my hand/arm if it's "in the way"?

@shawn That certainly sounds

@shawn

That certainly sounds as if it's malfunctioning, the range is much greater than what you're describing. What may be occurring is that the signals are overpowering at that short range. Try further than 10 feet and see if this clears the error.

Will
SimpliSafe Home Security

Will, I have to keep them

Will,

I have to keep them where they are at. My phone lines/power access is at that point, no other point. If I move it further away, I'll lose dedicated backup phone line access.

I have to admit, I'm just about ready to cancel and have another company come out and install an alarm for me. I know it will cost me, but these issues are really annoying:

- Keypad out of range (all the time - works fine one time, doesn't work another).

- Sensor stickies falling off the wall - I have to super glue them to get them to stay.

- Motion Sensor defective, it picks up our two 10lbs cats, no matter what - we've tried your "tricks", no luck. (Upside down, different heights, etc.)

- Today I had to enter our Master Pin code FIVE TIMES to get it to accept it. It just kept beeping, beeping.... five times it took me entering it for it to say "Alarm Off"

Seriously, I know the price is great, but with these issues... I'm just not so sure.

Shawn

I just installed the system

I just installed the system last night and had the same problem with "Keypad out of range". I tried everything above including confirming the serial number on the keypad and the wizard (it was a match). I also moved my RFID proxy card out of range and tried numerous locations and heights. I think I finally have it resolved but the keypad is within 3 ft of the base on the opposite side of the wall. Time will tell if I really came up with a solution. Regrettably, I was expecting a lot more range and a different location than I have now.

I also just installed my

I also just installed my system, and am getting an intermittent "Keypad out of range" error message. The keypad and base station are about 20 feet apart from one another, on the same floor. Please advise.

@hrh The Keypad will issue a

@hrh

The Keypad will issue a Keypad out of range error when:
1) The Keypad is too close to the Base Station; try more than 12 feet away.
2) The Keypad is too far from the Base Station; try moving it closer, but not within 12 feet.
3) There is a major obstruction between the Keypad and the Base Station; try moving it away from thick concrete walls.
4) The Keypad needs to be refreshed; slide the Keypad off of its backing and remove one battery and then put the battery back in.
5) The batteries are low; have you tried replacing the batteries?
6) Somehow the serial number for the Keypad was changed; from the Manage Components screen on the SimpliSafe Easy Setup Wizard make sure the sensor number on the bottom of the Keypad matches the Keypad sensor number on the Manage Components screen.

If none of these common troubleshooting steps will fix the error than we will be more than happy to troubleshoot the error further by phone or e-mail.

Will
SimpliSafe Wireless Security Systems

Will, Apparently humidity or

Will,
Apparently humidity or temperature has an effect too. I started getting keypad out of range issues after using it for 10 months same location about 8 feet away through two inside walls (10 feet away around the corner) with no problems until the July heat/humidity. I think it was Dave that recommended I move it further away. Unfortunately it is not in the ideal location but I have had no keypad errors since.
Off topic but I thought I would let you know my experience with backup battery.
When I lost power for 4 days I decided to replace the 4 AA rechargeable in the base before they went dead. To my surprise it would not turn on with fresh batteries. Put the old ones back in ... nothing. Had to drive to folks house who had power then plug base in at their house which reset the unit. Then I drove back home and everything was fine running on battery power for another two + days (much stronger Energizer NiMh than what comes with the unit). A bit inconvenient but it worked.

I received a replacement

I received a replacement keychain fob. I am trying to remove the old one and add the new one so I can return the old one to SImpli Safe. But, i do not know how to get the component info on to the new fob so I will be able to manage the components after I return it. If I stick the new fob into the base station I get the message to enter pin on keypad but get a "key pad out of range" error message on the key pad...

Sigh... frustrating...Any insight as to how to fix it?

I stuck a piece of mylar

I stuck a piece of mylar between the keypad and the mounting bracket and my "out of range" issues went away for the most part. I'm only about 17 feet away but it sees that my arm in front of the keypad would cause the issue. I needed to stand off to one side. With the mylar, it seems to work 99% of the time even when I stand directly in front of it. Hope this helps.

@ 2avoidspammail Thanks for

@ 2avoidspammail

Thanks for posting! We apologize for any frustration. When the keypad is asking for the pin number, have you tried walking around with the keypad entering in your pin number? If not, try it out and see if this helps you out.

If this doesn't seem to work, call us at 1-888-957-4675 so we may further troubleshoot over the phone.

Kevin
SimpliSafe Home Security

What about for those of us

What about for those of us with Macs? The software on the keychain is PC only. To which I add, "Boo on that!"

@ info_391 Thanks for

@ info_391

Thanks for posting! The software on the keychain also runs on MAC operating systems. If you are having trouble getting it running properly, give us a call and I'm sure we can help get it resolved!

Ryan K.
SimpliSafe Home Security

Check for other wireless

Check for other wireless transmitting items in the home. After 3 months with the S2 error free, I began receiving Keypad Out of Range errors. I tried every possible solution I could find on the web and worked with customer support with no success. After doing some research on my own within my home, I found my 2-way radio set on the base charging but all lights on ( appeared to be transmitting). I turned off the set and that resolved the problem. Not sure if it's a good thing that I found the issue, or a bad thing that something so small could cause an issue with a home security system. Nevertheless, all is working now. by the way, the " Audiovox Two-Way Radio" was the component.

@dw1696 Thank you for

@dw1696

Thank you for sharing! Glad to hear you were able to find out what was causing the interference and get it up and running again!

Kelley
SimpliSafe Home Security

I had the exact same issue

I had the exact same issue with an Audiovox FRS charging station. Fortunately the sensors were still communicating properly, it seemed to only affect the keypad.