keypad says an entry sensor is open when it's not

This happens for me periodically, even when I know all the entries are closed. A) do you know why this happens, B) is there a way to tell which sensor it is, and C) how can i prevent it from happening again? Thanks.

@DC The 'Entry Sensor' open

@DC

The 'Entry Sensor' open error will occur when a few things happen:

1) The Entry Sensor is just on the edge of the 2 inch range and it does not accept the closed position every time the door/window is closed. Try moving the sensor closer to the magnet

2) The door is recessed back from the frame and the Entry Sensor and Magnet do not have a true 'closed' position when the door is closed. When the door is opened there will be a chime when the sensor passes the magnet, and when the door is closed it will pass the magnet again to send the 'closed' signal. If this is the case, you can try and move the Entry Sensor closer to the magnet.

3) Not all of the Entry Sensor's signals are being received by the Base Station. There may be thick, metal, or other obstructions that are periodically blocking some of the Entry Sensors signals to the Base Station. I would move the Base Station a little closer to the Entry Sensor, or away from obstructions.

Will
SimpliSafe Burglar Alarms

i checked all of these, and

i checked all of these, and none seem to apply. it's not like the entry sensor never works -- most of the time it's fine. it's just that sometimes i get this error -- like twice a week.

@DC That seems to me like

@DC

That seems to me like the Base Station is not receiving 100% of the signals sent, and leads me to believe it's a placement issue with the Entry Sensor and the Base Station. If you receive this error again you can simply open and close the door again to cure it, or try to move the Base Station closer.

Will
SimpliSafe Burglar Alarms

Occasionally I get the open

Occasionally I get the open message when I go to set the alarm. I used to run all over the house to see if something is open. Now, the first thing I do is enter the code on the keypad. In 99% of the cases it cancels the notice and everything works properly.

I actually get this same

I actually get this same error. Just started happening a few days ago. I have had the system for a month with no issues and bam, no a crazy entry system error. Please advise.

I had the exact same error +

I had the exact same error + more happen on the same sensor regularly. I had the sensor replaced under warranty and while installing the new sensor I put it in a different location on the same door and haven't seen that issue since.

The + more that happened in my case was that occassionally the sensor would dissapear from the system so to speak. Base station basically stops caring for this sensor being out of range and does not even warn that the door is unprotected. I explained this to Will who helped me and he offerred to replace the sensor under warranty.

I had the same problem and

I had the same problem and traced it to a fundamental issue with all my entry sensors used on sliding windows and sliding doors. The sensor sends a "closed" message when you come in the 2 inch range. But when you close the window/door further, the sensor sends an "open" message about when the magnet just starts overlapping the sensor. When you then close the window all the way, it will send a 2nd "closed" message when the magnet is exactly centered. If the magnet is not mounted centered, you may or may not get the 2nd "closed" message sent out.

So, the mounting instructions should be corrected. It is absolutely necessary that the magnet ends up exactly centered when it is closed, there is really no 2 inch slack as it says.

/Martin

@m.r Great point! Here's a

@m.r

Great point! Here's a little longer explaination:

This drawing of a bar magnet's field lines will display to what I'm referring as I explain more fully:

The red lines indicate the positions that are within the strong magnetic field that will 'Close' the Entry Sensor.

With a swinging door the sensor will move from left to right when opened and closed; entering and exiting the C position on the picture above. This allows to easy 'Open' and 'Close' signals from the sensor to the Base Station.

As you can see also on the photo above, when you go from A-B-C-B-A (as if you were sliding a door closed) the sensors will first 'Close' at position A, then 'Open' at position B, 'Close' again at position C, Open' again at the next position B, and 'Close' once more at the final position A.

In order to avoid phantom 'Entry Sensor Open' reports on your sliding doors, ensure that you position the sensor and magnet so they will be in the C closed position when the door itself is fully closed. You can do this by closing your door fully when installing, and lining the magnet between the two lines on the Entry Sensor.

Will

SimpliSafe Wireless Home Security

I have done all of this and

I have done all of this and the keypad will not reset itself. How can I reset it? Even after moving the sensor, it has the same error code on the keypad then says the keypad is out of range. They keypad is very close to the base.

@biddle.michelle Sorry for

@biddle.michelle

Sorry for the delay in response! When the Keypad is too close to the Base, it will intermittently report as out of range. You'll want to put it at least five feet away. What is the exact error on the Keypad other than 'Out of Range'?

Will
SimpliSafe Burglar Alarms

I am having the same issue. I

I am having the same issue. I have 3 entry sensors on doors, and 3 on windows. For the doors the magnet is on the door and the sensor is on the door frame (molding) the molding is angled however. It seems that randomly the system says an entry sensor is open when there is not one open at all.
Worst part is today it triggered an alarm while I was at work and Police were dispatched, as I did not know why the alarm was going off ( we don't have a motion sensor to blame).
When we went through the house not a single door or window had been moved, and with everything closed up my keypad still says "entry sensor open".

Is it the angled molding? I don't know where else I can put the sensor on the door frame. Or maybe I have a defective sensor, but there is no way to tell which sensor it think's is open. I'm afraid to turn the darn thing on now because if the police get dispatched a second time for a false alarm that is a 500.00 fee.
Support is closed now or I would have called, any suggestions?

Thanks,
Rachel

Rachel, If the molding is

Rachel,
If the molding is angled enough to cause the magnet & sensor to not be aligned, it could be a problem. Not knowing what your setup looks like, I'll take a stab a suggestion: you may need to modify the molding or sensor mount to get things properly aligned. Maybe you should get a sketch from the SimpliSafe guys on how the sensor/magnet should be aligned and then get someone handy (yourself, a boyfriend, hubby or $$ handyman) to mount it per the specifications.

Now I gotta ask: THE Rachel Ray?

Jim

Thanks Jim, I'll give it a

Thanks Jim,
I'll give it a shot, I am going to call in the Support Line here, last night the sensor fell off the door (tape came off I guess) and sounded at 2am again.
I'm not THE Rachel Ray, but I'm cooler ;)

I just upgraded to

I just upgraded to Simplisafe2. All of the sudden I am plagued by a "1 Entry Sensor Open" error. So, I check every sensor. Once I open a sensor, I get "2 Entry Sensor Open". Once I close the door for the sensor that I am checking it returns to "1 Entry Sensor Open". I check the simplisafe site, and it confirms that all Entry Sensors are "Closed". Please help.

W, I had sensor errors

W, I had sensor errors multiple times. Issue turned out to be limited range by design flaw with the cell module. Replacement sent, installed it (search AAvery for correct instructions in the forum) and hopefully your sensor issue will be solved. At least for myself and several others this was the fix.

Hi, Will: I've talked to

Hi, Will:

I've talked to Customer Support twice regarding random error messages with different entry sensors and panic buttons: No Good. The system is 3 weeks old, and since I installed it, up to two nights ago, I had zero problems. Then all of a sudden, I had multiple errors with random sensors, panic buttons, "keypad out of range", etc. The first agent had me remove and replace batteries in the base unit and dial pad: No Help. The second agent told me that I had the base unit too far from the dial pad, which was twenty-five feet. She had me move it while I was on the phone to 15 feet from the dial pad, which I don't agree with, as any burgler can see it, destroy it, and nobody will be called. But, it did in fact, work for one day(yesterday until today). Now I have a panic button error, and another entry error. I would like to reitterate that the problems are with "random" and "different" sensors/panic buttons every time. Ready to send it back; any advice?

Thanks!
Art

Well I had my cell part take

Well I had my cell part take out then it went ok they are sending a cell replacement, wile waiting for the cell replacement today I started receiving sensor errors. I took out the battery and put it back in, that fixed that error, now I am getting sensor open.

could it be I need a new battery in the sensor?

@erictlewis Thanks for

@erictlewis

Thanks for posting! This sounds like something we'll want to troubleshoot with you right over the phone if possible. When you have the chance, could you call us at 888 957 4675 anytime Monday - Friday from 9AM to 6PM Eastern we'll be sure to get this issue resolved.

Will
SimpliSafe Home Security

We've had the system for four

We've had the system for four months, and it just happened for the first time. I can't figure out which door/window it is, nor why this is happening. I assumed the "two inches of play" referred to about the sensors means that, once installed, you can put up to two inches of space between the sensor and the magnet; ergo, minuscule variances such as new weatherstripping or the breaking-off of old weatherstripping wouldn't cause the sensor to start acting up.

No, 'about 2 inches' is the

No, 'about 2 inches' is the designed maximum distance, and depends on alignment and the materials the parts are mounted on and perhaps environmental conditions. Once you get a sensor set up, verify it works, And then if you change anything, verify it still works,

I would say the first step is to go to each door/window, and while watching the little blue light on the sensor, open the door/window. The light should flash once as you open it. Then close the window/door while watching the blue light. It should flash 2 times. Any one which does not follow this pattern is suspect. If all follow this pattern, see if the message has gone away. If not, I can think of a couple of ways to troubleshoot further locally, but they tend to be time consuming. One of the higher level monitoring plans might be able to provide more information about which sensor is being flagged. It might be best to call the company and see what they recommend as the most efficient or effective way of isolating the offending sensor.

I am plagued by a "1 Entry

I am plagued by a "1 Entry Sensor Open" error.
I figured out the sensor in question was one that I have on the 10X16 metal storage in the carport. This is about 30 feet from the side door with key pad. (50 feet from the unit). I removed the sensor from the system, but still get the 1 Entry Open error.

I had to leave the house and set the alarm. The system stated an open sensor. Question? The web site monitor shows "alarm set" is it indeed set even though it showed an opened sensor?

Can't get the error to clear. I thought it would clear once I removed that one sensor and entered my code. So how do I clear the error code?

Yes, the system is monitoring

Yes, the system is monitoring all other sensors. If you leave a window open that has an entry sensor on it, the system will announce that you have an entry sensor open. But the rest of the system is active. When I leave in the mornings, I open the front door, arm the system, get the message that the alarm is on and an entry sensor is open. When I close the door and the sensor makes up, the system then monitors that sensor too.
If you removed the sensor and synced the settings with the base, then that sensor shouldn't be showing anymore (or the error). Call SS and discuss with them, they can help you troubleshoot.

How can I easily tell which

How can I easily tell which window / door is open when I get the warning "door or window open"? we almost always use the app on our smartphones to arm/disarm the system since the keypads are downstairs, and it's a royal pain to try to hunt down which of the windows or doors are open.... we have 18 sensors throughout the house.

All the information regarding the descriptive name of the sensors is programmed under my account in the "manage your sensors" section so I don't know why it would be so hard to simply text/email an alert saying what is open or better yet just pop up a notification on the smartphone app. Instead I just hear the base station downstairs saying "door or window open" and I've got to get up and go figure it out. Really annoying...

I bought the Classic system

I bought the Classic system on Ebay & ordered 8 extra sensors & 2 panic buttons on the website. All the sensors I got from the system I bought on ebay work - the ones on I bought on the website don't - I went in, added the components, sent updated info to the base etc and they're still not working.

When you say "classic", do

When you say "classic", do you mean version 1?

We have SS2 and we are having

We have SS2 and we are having massive problems with entry sensors showing as open, when they are not.

The only way we have found to fix this is to REMOVE the sensors from the base station online profile, then remove the batteries from the keyboard and power down the base station entirely, then readd the sensors, power the system back on and then sync the settings.

This is an incredible inconvenience.

Two times this week we have had false alarms in the middle of the night, when an entry sensor all of a sudden shows as open, when it was not. And the police were dispatched.

Please help!

@shawn_1 Thanks for posting!

@shawn_1

Thanks for posting! How far are the sensors from the magnet? How far are the sensors that are reporting open from the base station? What kind of material are they mounted on? I'd recommend giving us a call so we can best help you troubleshoot this!

Kelley
SimpliSafe Home Security

Just like many of the posts

Just like many of the posts already written, I have a similar issue. The "1 Entry Open" is still on my keypad, even though everything is closed. I've had the system for a few months with no real bugs (SS helped me asap with the first problem). On the computer I have all my sensors labelled, so I know which is which, and what is open. All say 'closed', but the writing is still on my keypad.

Any advice?

What I've been doing is just

What I've been doing is just open one door for a second or two, then close it. This seems to clear the error message.

We have the same issue, where

We have the same issue, where the keypad gives a "1 entry sensor open" but the website dashboard says they are all closed. So, how do you find out which sensor the system "thinks" is open, when they all are listed as closed?
I am thinking that I have to check every one by opening and closing every single door and window, but that seems very tedious. Any other way?