Welcome to the SimpliSafe Help Center

Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.

Questions and Answers:

  • Is SimpliSafe available in stores?

    SimpliSafe is currently available in select retail locations, including Best Buy, Target, and Walmart stores across the country. Check your local store or call us at 1-888-957-4675 for a complete list of locations you can buy SimpliSafe.

  • How do I install SimpliSafe?

    It’s easy to install the SimpliSafe Burglar Alarm. Just insert the Keychain Remote into one of your computer’s USB ports to launch the SimpliSafe Easy Setup Wizard – this is the easiest, fastest way to set up your Home Security System. No software will be installed on your computer. Just follow the onscreen instructions. If the welcome screen does not appear, open “My Computer” on your desktop and look for the “SimpliSafe” drive. On the drive, open the “SimpliSafe.exe” file.

    If you don’t have access to a computer at home, just follow the instructions in the Owner’s Manual. You can always use the Easy Setup Wizard to update your settings and use additional features in the future, just by inserting your Keychain Remote into any computer that you have access to.

  • How much is shipping? How long does it take?
    We offer several shipping options during checkout, including Ground, 2-day Air, Overnight and USPS Priority Mail. Our warehouse is located in Massachusetts so ground shipments to East Coast destinations often take 3 days or less, while West Coast shipments can take 5-7 business days. The shipping cost is calculated based on the size of the wireless security system you order and your address. These shipping quotes are calculated automatically during checkout, at which point you can select your preferred shipping method. If you have any special shipping needs you can contact us at 1-888-957-4675.
  • What if I cancel my monthly service? Will my money be refunded?
    Unfortunately, we cannot refund unused service time. However, if returned within the 60 day money back guarantee period, we can refund the total purchase price of your wireless security system, but not the service time.
  • When will my credit or debit card be charged for my monthly Emergency Dispatch Service?
    If you sign up for dispatch service when you purchase your system (recommended), you will be charged for the first month at the time of purchase. However, your service will start only when you activate it. For example, if you purchase your system on June 1 and activate your service on June 15, your first month will begin on June 18 (after the 72 hour wireless security system practice period has ended). Your card will then be charged again just before July 18, August 18 and so on.
  • I ordered my SimpliSafe System online and haven’t received it. How do I track my order? How long should it take to arrive?
    You can log on to your SimpliSafe online account (using your email address and account password) and click on “Order History” to view the current status of your order. Ground shipping typically takes approximately 3-5 business days, depending on where the burglar alarm is being shipped to.
  • Does it matter if I put the Panic Button on the wall or can I set it on a shelf/table? How about the Motion Sensor?

    You can place the Panic Button anywhere in your home, but we recommend you use the adhesive tape. This will help make sure that it does not get moved by accident so you’ll always know where it is in an emergency.

    You can set the Motion Sensor for your burglar alarm on a shelf or adhere it to a wall, as long as it is in a safe place and faces the room that you want to cover.

  • Can I use a phone in the same jack as my Base Station? If I have DSL, how do I place a filter on my line?

    To connect your wireless security system to a home phone, you can use a phone in the jack labeled “PHONE” on your Base Station. Then plug your Base Station phone cord into the wall.

    To use a DSL filter, you should plug the filter into your home’s wall jack, the plug a phone cord into the filter and the “TO WALL” jack on your Base Station.

  • What is the SimpliSafe Easy Setup Wizard?
    Whenever you insert your Keychain Remote that comes with every SimpliSafe do-it-yourself security system into a USB port on any computer, the SimpliSafe Easy Setup Wizard will appear on the computer screen. Use this Wizard to install your system or update your settings, such as your PIN, and access your account.
  • How can I purchase SimpliSafe?
    It’s easy to purchase a do-it-yourself security system from SimpliSafe – you can order here online at get SimpliSafe or you can call us at 1-888-95-SIMPLI (957-4675).