Welcome to the SimpliSafe Help Center
Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.
Questions and Answers:
- Is SimpliSafe available in stores?
- How do I install SimpliSafe?
- How much is shipping? How long does it take?
- What if I cancel my monthly service? Will my money be refunded?
- When will my credit or debit card be charged for my monthly Emergency Dispatch Service?
- I ordered my SimpliSafe System online and haven’t received it. How do I track my order? How long should it take to arrive?
- Does it matter if I put the Panic Button on the wall or can I set it on a shelf/table? How about the Motion Sensor?
- Can I use a phone in the same jack as my Base Station? If I have DSL, how do I place a filter on my line?
- What is the SimpliSafe Easy Setup Wizard?
- How can I purchase SimpliSafe?