Below are troubleshooting steps for errors with Entry Sensors. Please follow all the steps below to ensure you are covering all potential solutions. If these steps do not solve your error please call us at 1-888-957-4675 or email us at contact us.

1) Please ensure that you have installed all your entry sensors. If you are not using a sensor please remove it using option 4 on your Keypad Menu or with the Easy Set-up Wizard. For Detailed instructions for Adding/Removing sensors click here.

2) Occasionally Entry Sensors can have power drainage issues. Please check to see if your Sensor's light flashes when brought into proximity to the magnet. You can check by opening and closing the door or window to see if the sensor flashes when contact is reestablished. If there is not flash please email us at contact us.

3) If the sensor's light does flash, please check for a chiming sound from the base station. If you do not hear a chiming sound please double check that your sensor is properly programmed by following the steps in section 1 above. If the sensor is programmed, please check for a chiming sound from your other sensors to ensure that the Base Station is registering the other entry sensors in your system. Should the other sensors chime, but the error sensor does not, please call us or email us for a replacement. If none of the sensors chime, please contact us for more information.

4) If you're looking to add more entry sensors to your burglar alarm, you can do so through your customer account online.

Visit our shop for details on the packages and custom systems that we offer. Wireless Security Systems start at just $199 and Emergency Dispatch Service is just $14.99 per month.

The additional DIY Security System components that you can order are: Keychain Remote, Motion Sensor, Entry Sensor or Panic Button. Additional Keypads will be available in the future. Up to 20 additional components can be added to your system, for a total of 26 components (note: the Base Station is not considered a component).

To order additional components, please visit get SimpliSafe and view our catalog.

No. Everything you need to set up the SimpliSafe Home Security System is included. If you do have access to a computer, you will have access to additional features and settings, but it is not required. Just plug your Keychain Remote (which has a built in USB device) into a USB port of your computer and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your home security system.

No. the SimpliSafe Burglar Alarm uses a cellular connection -- in the event of an alarm, SimpliSafe’s built-in antenna will wirelessly contact the Emergency Dispatch Center. You can use your home phone line as an alternate connection, if you like, although it is not necessary.

The SimpliSafe Wireless Security System was designed for renters and home owners. There are no long-term contracts, installation appointments, or permanent wall fixtures. When you move, SimpliSafe moves with you. Our system is also completely wireless, so you don't even need a phone line to have Emergency Dispatch Service. Best of all, we offer professional quality protection at a fraction of the cost.

Absolutely. There are two Entry Sensors included in your do-it-yourself security system, which can be used to protect two doors or windows. The Motion Sensor can be used to fill in coverage in a room with lots of windows. Plus, SimpliSafe was designed to be expandable - you can easily order extra Entry Sensors along with your system if there are additional windows that you’d like to protect. According to the National Burglar and Fire Alarm Association, almost 80% of all home invasions occur through the front door, back door or a first floor window.

The SimpliSafe Home Security System is designed to work in homes of all sizes. The SimpliSafe apartment security starter kit is perfect for most 1-2 bedroom apartments. If you have a larger home or a lot of doors and windows (particularly on the ground floor), you can easily order additional components (such as door/window Entry Sensors and Motion Sensors) to supplement your system and provide additional coverage.

Roommates are no problem. You can order additional Keychain Remotes so that you each have your own. You can even each choose an individual PIN (up to 5 total) to use with the wireless Keypad.

Best of all, SimpliSafe is easy to install and easy to remove in case you move to a different apartment. The entire system can be taken down quickly and it’s easy to change your monitoring service to reflect your new location.

SimpliSafe's emergency dispatch service partner is a nationally recognized alarm monitoring center with experienced professionals who know how to handle emergency situations. Every time your SimpliSafe burglar alarm siren goes off, it emits a loud 85 decibel noise. The System immediately contacts our professionally trained dispatchers, who do two things. First, they attempt to reach you and warn you. Second, they contact the police department and ensure help is on the way. The police are contacted even if our dispatchers are unable to reach you. This service must be activated and requires a subscription fee.

• Base Station: The Base Station is the control center of the system. It wirelessly connects to the Emergency Dispatch Service to notify you and the authorities of any trouble. The Base Station also provides voice prompts during daily operation and sounds the alarm siren in the event of an intrusion. No home telephone line is required (although may use a land-line as an alternate connection if you like).
• Keypad: The Keypad is placed by the main entrance to your home. It allows you to turn your alarm on and off; tells you which mode the alarm is currently in; provides notice of any warnings, such as leaving a window open; and also has a panic button for emergencies. You can also use the Keypad Menu to adjust your system settings.
• Keychain Remote: The Keychain Remote can be used to turn your alarm on and off and is small enough to be carried with you as a keychain. It also has a panic button for emergencies. The SimpliSafe Easy Setup Wizard is stored on the Keychain Remote. You can order additional Keychain Remotes for roommates or family members.
• Motion Sensor: A Motion Sensor detects motion up to 30 feet away and 45 degrees to the left and right. It should not detect pets under 50 pounds as long as the pet can’t get within 2 feet of the sensor. By default, the Motion Sensor is only active when the system is in the Away mode and becomes active approximately 5 minutes after the alarm is turned on.
• Entry Sensor: An Entry Sensor detects the opening of a window or door. There are two parts to an Entry Sensor: the Sensor itself and its corresponding magnet. (Two Entry Sensors are included with your system.)
• Panic Button: The Panic Button triggers your burglar alarm immediately after it is pressed. It should be placed in a location that is easy to reach in the event of an emergency, such as by your bed. To reduce the likelihood of a false alarm, the button must be held down for 1 second. The Panic Button is functional whether the alarm is off or on. There is also a panic button on the Keypad and Keychain Remote.