Welcome to the SimpliSafe Help Center

Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.

Questions and Answers:

  • I forgot my PIN / safe word / account password. What do I do?

    No problem.

    If you have forgotten your PIN, we can help you reset your PIN. We can only do this if your burglar alarm is in the off mode. Please call our main number and and agent will be happy to walk you through resetting your PIN. Your safe word is stored in your online account, which you can easily access online at my SimpliSafe. To access your account, you will need your email address and account password, which you set up when you first opened your account. If you forget your account password, when you go to login, click on "Can't remember your password?" After verifying your identity, SimpliSafe will email a reset password login to you. You can then login and change your password.

    If you don't have access to a computer, just call one of our customer support agents at 1-888-95-SIMPLI (957-4675) and we can walk you through resetting your account password, and PIN. Once we have reset your account password, you can login and access your safe word.

  • What is the difference between my PIN, safe word and account password?

    Your PIN is a 4 digit number that you can use to turn your SimpliSafe do-it-yourself security system on and off, using your Keypad. Using the SimpliSafe Easy Setup Wizard, you can program up to 5 PINs (the additional PINs may be used for roommates or a landlord) as well as a duress PIN, that you can enter if you are forced to turn off the alarm against your will. By default, your master PIN has been set to “1234”. We recommend that you change this to a new 4 digit number when you setup your system. The master PIN is the only one that can be used to access system settings.

    Your safe word is a word chosen by you. If there is an alarm, the Emergency Dispatch Service will contact you and ask you for your name and safe word. If you do not give them the correct safe word, they cannot cancel an alarm and will send the authorities to your location. If you accidentally set off the alarm, you should wait for the dispatch center's call, give them your safe word, and let them know to cancel the alarm.

    Your account password is a password (with a minimum of 6 characters) that you can use to access your account online. To log into your account, you will need to enter your email address and account password.