Welcome to the SimpliSafe Help Center

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Questions and Answers:

  • How do I adhere the sensors to my walls/doors?
    It’s easy to adhere your sensors (Entry Sensors and corresponding magnets, Motion Sensors, Keypads and Panic Buttons). Simply remove the white strip(s) from the back of each component to expose the adhesive tape. Then press onto wall or door. Tip: It’s a good idea to first choose where you will put each sensor before removing the adhesive tape. The SimpliSafe do-it-yourself security system was designed to be as simple to install as possible.
  • How do I reposition or move a sensor if I make a mistake or change apartments? Will the adhesive damage my walls?
    Repositioning and removing the SimpliSafe Wireless Security System's sensors is easy. Just push up on the front of the sensor in the direction of the blue arrow – the back will stay on the wall and the white adhesive tape tab will be visible. Pull DOWN (NOT OUT) slowly on the tab until the sensor is removed from the wall. (Note: to remove an Entry Sensor magnet, just rotate the magnet slowly until the adhesive releases from the wall.) When you are ready to re-adhere the sensor in a new location, use a fresh piece of adhesive tape (extras are included with your System and you can contact us if you need additional tapes). No, the adhesive shouldn’t damage your walls. SimpliSafe uses a special adhesive tape that will adhere strongly to your walls, but can be removed easily when you’re ready and should not damage your walls. Just pull down on the adhesive’s tab to stretch the adhesive and remove it from the wall.
  • How do I remove the adhesive tape from the Entry Sensor magnet (not the Sensor itself)?
    The Entry Sensor magnet uses a slightly different adhesive than the other sensors. Remove the magnet by rotating the magnet slowly until the adhesive loosens and you can pull it off the wall. You can also purchase from us screwable magnets to use with your burglar alarm.