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Welcome to the SimpliSafe Help Center

Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.

Questions and Answers:

  • How do I order additional components for my System?

    The additional DIY Security System components that you can order are: Keychain Remote, Extra Keypad, Motion Sensor, Entry Sensor, Panic Button, Smoke Detector, Carbon Monoxide Detector, Glassbreak Sensor, Water Sensor, and Freeze Sensor. Cameras will be available in the future. You can have up to 41 total components programmed into your system (note: the Base Station and additional Sirens are not considered components).

    Click here to expand your system.
  • I live on the ground floor and have a lot of windows. Will SimpliSafe work for me?
    Absolutely. The Entry Sensors purchased with your do-it-yourself security system can be used to protect doors or windows. The Motion Sensor can be used to fill in coverage in a room with lots of windows. Plus, SimpliSafe was designed to be expandable - you can easily order extra Entry Sensors along with your system if there are additional windows that you’d like to protect. According to the National Burglar and Fire Alarm Association, almost 80% of all home invasions occur through the front door, back door or a first floor window.
  • Which windows and doors should I put my SimpliSafe Entry Sensors on? How many do I need? How can I order extra Sensors?

    We recommend that you place your DIY Security System's Entry Sensors on all doors and windows that could be accessible to an intruder. If you live on an upper floor, this likely includes your front door and a fire escape in the back. If you live on the ground floor, you can use the Motion Sensor to fill-in coverage in a room with lots of windows. You may also want to consider purchasing additional sensors for extra protection.

    To order additional sensors, please visit our catalog online here..