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Welcome to the SimpliSafe Help Center

Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.

Questions and Answers:

  • Can I customize my system so that certain sensors are enabled or disabled?

    To customize the sensors for your wireless security system, simply insert your Keychain Remote into any computer to start the SimpliSafe Easy Setup Wizard. From the Main Menu, select "Adjust Settings". Then click on the "Manage Components" tab.

    From here, you can not only add and remove components, but you can also designate when a sensor will be active.  Entry Sensors can be enabled or disabled.  Motion Sensors can be enabled during both Home and Away mode, only during Away mode, or disabled.  Panic Buttons can be enabled, disabled or set to silent alarm.  Keypads and Keychain Remotes can be enabled, have the panic button disabled, or be fully disabled.

    For example, if you have a friend with a large dog visiting your apartment for a few days, you may want to disable your Motion Sensor (set it to be "disabled") during her visit. When she leaves, you can change it back to the previous setting (the default is "Away mode"). If you have a large dog and will likely never be using the Motion Sensor at all, you can select "Remove" to remove it from your system. You can always add it on again later by going to Manage Components and then "Add Component".

    Don't forget to insert your Keychain Remote into the Base Station after you are finished changing your settings so that your system is fully updated for the changes.

  • Do I need to have a computer or a wireless Internet connection to use SimpliSafe?
    No. Everything you need to set up the SimpliSafe Home Security System is included. If you do have access to a computer, you will have access to additional features and settings, but it is not required. Just plug your Keychain Remote (which has a built in USB device) into a USB port of your computer and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your home security system.
  • What are the components that make up the SimpliSafe Home Security System?
    • Base Station: The Base Station is the control center of the system. It wirelessly connects to the Emergency Dispatch Service to notify you and the authorities of any trouble. The Base Station also provides voice prompts during daily operation and sounds the alarm siren in the event of an intrusion. No home telephone line is required (although may use a land-line as an alternate connection if you like).
    • Keypad: The Keypad is placed by the main entrance to your home. It allows you to turn your alarm on and off; tells you which mode the alarm is currently in; provides notice of any warnings, such as leaving a window open; and also has a panic button for emergencies. You can also use the Keypad Menu to adjust your system settings.
    • Keychain Remote: The Keychain Remote can be used to turn your alarm on and off and is small enough to be carried with you as a keychain. It also has a panic button for emergencies. The SimpliSafe Easy Setup Wizard is stored on the Keychain Remote. You can order additional Keychain Remotes for roommates or family members.
    • Motion Sensor: A Motion Sensor detects motion up to 30 feet away and 45 degrees to the left and right. It should not detect pets under 50 pounds as long as the pet can’t get within 2 feet of the sensor. By default, the Motion Sensor is only active when the system is in the Away mode and becomes active approximately 5 minutes after the alarm is turned on.
    • Entry Sensor: An Entry Sensor detects the opening of a window or door. There are two parts to an Entry Sensor: the Sensor itself and its corresponding magnet.
    • Panic Button: The Panic Button triggers your burglar alarm immediately after it is pressed. It should be placed in a location that is easy to reach in the event of an emergency, such as by your bed. To reduce the likelihood of a false alarm, the button must be held down for 1 second. The Panic Button is functional whether the alarm is off or on. There is also a panic button on the Keypad and Keychain Remote.
  • How do I install my SimpliSafe Original System?

    It’s easy to install the SimpliSafe Original System. Check out this 5 minute long installation video to get started.

    If you have our Interactive Monitoring plan ($24.99/month) you can customize your system settings online from your user account.

    If you have our Basic Monitoring plan ($14.99/month) or have not activated monitoring just insert the Keychain Remote into one of your computer’s USB ports to launch the SimpliSafe Setup Wizard. No software will be installed on your computer. Just follow the onscreen instructions. If the welcome screen does not appear, open “My Computer” on your desktop and look for the “SimpliSafe” drive. On the drive, open the “SimpliSafe.exe” file.

    If you don’t have access to a computer at home, just follow the instructions in the Owner’s Manual. You can always use the Setup Wizard to update your settings and use additional features in the future, just by inserting your Keychain Remote into any computer that you have access to.

  • What happens if I accidentally press the panic button on my SimpliSafe Keychain Remote while I’m at work?
    The SimpliSafe Keychain Remote is similar to a car alarm remote – it works within about 50 feet of the SimpliSafe Base Station. Great for increased peace of mind when walking to your apartment and letting yourself in, and no need to worry about accidentally pressing it while you are out or at work. If you are within range of your burglar alarm the panic button will trigger the alarm.
  • I’ve setup my SimpliSafe components at home but I’m still a little confused about how to personalize my alarm settings.

    No problem! It's so easy to customize your DIY security system!

    The step-by-step SimpliSafe Easy Setup Wizard can be accessed from any computer using your Keychain Remote. Just plug the Keychain Remote into a USB port and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your home security system.

    Even if you don't have access to a computer at home, you can still insert your Keychain Remote into any computer (at work, at a friend's house) to access and change your settings. When you are at home and don't have access to a computer, you can still use your Keypad to customize your settings, though you will not have access to all of the features. Press MENU on the Keypad to access the menu system. You can then 1) Change your PIN, 2) Set a dialing prefix, 3) Add components, 4) Remove components, 5) Test your system, or 6) Exit the menu.

    Remember, whenever you make any changes to your settings on your computer, make sure you insert your Keychain Remote into your Base Station afterwards to update your system.

  • What is the SimpliSafe Setup Wizard?
    Whenever you insert your Keychain Remote that comes with every SimpliSafe system into a USB port on any computer, the SimpliSafe Setup Wizard will appear on the computer screen. Use this Wizard to install your system or update your settings, such as your PIN, and access your account.

    Note: If you have our Interactive Monitoring plan ($24.99/month) you can access your system on SimpliSafe.com or through the SimpliSafe App.

  • I just lost my Keychain Remote and I’m worried that someone can get into my apartment and disarm the alarm. What do I do?

    No problem. You can remove your Keychain Remote from the system so that it can’t be used to turn off your alarm. Then you can order a replacement Keychain Remote.

    To remove the Keychain Remote from your do-it-yourself security system, press MENU on your Keypad. If prompted, enter your master PIN to access the menu system. Press 4 twice, then use the HOME (right arrow) key to scroll through your components until you see the Keychain Remote you want to remove. Then press AWAY (enter icon) twice. You will see and hear a confirmation that the component was removed.

    To order a new Keychain Remote, just visit get SimpliSafe and choose "Catalog" or call SimpliSafe at 800-548-9508. Until your new Keychain Remote arrives, you can continue to operate your system by using the Keypad and your PIN.

  • First 60 Days (Onboarding) - Follow Up
    Your Keychain Remote has a built-in USB device that lets you easily and securely access your alarm settings and your SimpliSafe account from any computer. Just plug the Keychain Remote into a USB port and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your do-it-yourself security system.