Welcome to the SimpliSafe Help Center

Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.

Questions and Answers:

  • How do I install SimpliSafe?

    It’s easy to install the SimpliSafe Burglar Alarm. Just insert the Keychain Remote into one of your computer’s USB ports to launch the SimpliSafe Easy Setup Wizard – this is the easiest, fastest way to set up your Home Security System. No software will be installed on your computer. Just follow the onscreen instructions. If the welcome screen does not appear, open “My Computer” on your desktop and look for the “SimpliSafe” drive. On the drive, open the “SimpliSafe.exe” file.

    If you don’t have access to a computer at home, just follow the instructions in the Owner’s Manual. You can always use the Easy Setup Wizard to update your settings and use additional features in the future, just by inserting your Keychain Remote into any computer that you have access to.

  • I can’t find my Owner’s Manual – how do I get another one?
    You've lost your wireless security system's owner's manual? Not a problem. You can find a copy online on the Customer Support page. For those that don’t have access to a computer, they can call SimpliSafe at 1-888-95-SIMPLI (957-4675) to have one sent by mail.