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Welcome to the SimpliSafe Help Center

Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.

Questions and Answers:

  • How do I install my SimpliSafe Original System?

    It’s easy to install the SimpliSafe Original System. Check out this 5 minute long installation video to get started.

    If you have our Interactive Monitoring plan ($24.99/month) you can customize your system settings online from your user account.

    If you have our Basic Monitoring plan ($14.99/month) or have not activated monitoring just insert the Keychain Remote into one of your computer’s USB ports to launch the SimpliSafe Setup Wizard. No software will be installed on your computer. Just follow the onscreen instructions. If the welcome screen does not appear, open “My Computer” on your desktop and look for the “SimpliSafe” drive. On the drive, open the “SimpliSafe.exe” file.

    If you don’t have access to a computer at home, just follow the instructions in the Owner’s Manual. You can always use the Setup Wizard to update your settings and use additional features in the future, just by inserting your Keychain Remote into any computer that you have access to.

  • I can’t find my Owner’s Manual – how do I get another one?
    You've lost your wireless security system's owner's manual? Not a problem. You can find a copy online on the Customer Support page. For those that don’t have access to a computer, they can call SimpliSafe at 800-548-9508 to have one sent by mail.