If you are having trouble with your SimpliSafe security system, quite often problems can be cleared with a Base Station reboot. Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (you'll need a screwdriver to get to the battery compartment). Wait a few seconds, and then put the battery back in and plug in the power cord - the Base Station will then come back on. If you continue to have trouble, please call us at 800-548-9508, we are happy to help.

The new SimpliSafe system features a complete redesign of all of the sensors and are only compatible with the new system. We will continue to support and sell SimpliSafe Original sensors.

If you would like to upgrade to the New SimpliSafe system, please call us and we would be happy to help and explore available options.

It's easy to activate your Emergency Dispatch Service. You can click here to activate (you will need the Serial # located on the bottom of your Base Station) or call us directly at 800-548-9508.

You can pay for the service each month by charging it to your credit or debit card.

For complete SimpliSafe burglar alarm pricing on systems and services, visit get SimpliSafe.

There are no long term commitments and you can cancel monitoring service at anytime for a refund on any unused service.

Visit our shop for details on the packages and custom systems that we offer. Wireless Security Systems start around $200 and Emergency Dispatch Service is just $14.99 per month.

SimpliSafe is currently available in select retail locations, including Best Buy, Target, and Walmart stores across the country. Check your local store or call us at 1-800-548-9508 for a complete list of locations you can buy SimpliSafe.

At this time, SimpliSafe's wireless security system is only available for sale in the United States. We are always evaluating new opportunities and may expand internationally in the future. If you are interested in seeing SimpliSafe introduced in your country, please let us know and consider subscribing to our newsletter so that you'll be notified as soon as we add new markets.

We offer several shipping options during checkout, including Ground, 2-day Air, Overnight and USPS Priority Mail. Our warehouse is located in Massachusetts so ground shipments to East Coast destinations often take 3 days or less, while West Coast shipments can take 5-7 business days. The shipping cost is calculated based on the size of the security system you order and your address. These shipping quotes are calculated automatically during checkout, at which point you can select your preferred shipping method. If you have any special shipping needs you can contact us at 1-800-548-9508.

Unfortunately, we cannot refund unused service time. However, any unused time will remain on the account if you choose to reactivate at a later date. If returned within the 60 day money back guarantee period, we can refund the total purchase price of your system, but not the service time.

If you sign up for dispatch service when you purchase your system (recommended), you will be charged for the first month at the time of purchase. However, your service will start only when you activate it. For example, if you purchase your system on June 1 and activate your service on June 15, your first month will begin on June 18 (after the 72 hour wireless security system practice period has ended). Your card will then be charged again just before July 18, August 18 and so on.