Welcome to the SimpliSafe Help Center

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Questions and Answers:

  • Troubleshooting SimpliSafe
    Click here to access information about Troubleshooting SimpliSafe if you're having any issues with your do-it-yourself security system.
  • I updated my settings using the SimpliSafe Easy Setup Wizard, but they don't seem to have changed on my system. What is wrong?
    After making any changes to your burglar alarm using the SimpliSafe Easy Setup Wizard (you can access the Wizard by inserting your Keychain Remote into any computer), you must then insert your Keychain Remote into the Base Station into order to program your settings into it.
  • What are the components that make up the SimpliSafe Home Security System?
    • Base Station: The Base Station is the control center of the system. It wirelessly connects to the Emergency Dispatch Service to notify you and the authorities of any trouble. The Base Station also provides voice prompts during daily operation and sounds the alarm siren in the event of an intrusion. No home telephone line is required (although may use a land-line as an alternate connection if you like).
    • Keypad: The Keypad is placed by the main entrance to your home. It allows you to turn your alarm on and off; tells you which mode the alarm is currently in; provides notice of any warnings, such as leaving a window open; and also has a panic button for emergencies. You can also use the Keypad Menu to adjust your system settings.
    • Keychain Remote: The Keychain Remote can be used to turn your alarm on and off and is small enough to be carried with you as a keychain. It also has a panic button for emergencies. The SimpliSafe Easy Setup Wizard is stored on the Keychain Remote. You can order additional Keychain Remotes for roommates or family members.
    • Motion Sensor: A Motion Sensor detects motion up to 30 feet away and 45 degrees to the left and right. It should not detect pets under 50 pounds as long as the pet can’t get within 2 feet of the sensor. By default, the Motion Sensor is only active when the system is in the Away mode and becomes active approximately 5 minutes after the alarm is turned on.
    • Entry Sensor: An Entry Sensor detects the opening of a window or door. There are two parts to an Entry Sensor: the Sensor itself and its corresponding magnet.
    • Panic Button: The Panic Button triggers your burglar alarm immediately after it is pressed. It should be placed in a location that is easy to reach in the event of an emergency, such as by your bed. To reduce the likelihood of a false alarm, the button must be held down for 1 second. The Panic Button is functional whether the alarm is off or on. There is also a panic button on the Keypad and Keychain Remote.
  • Does the Base Station need to be placed in any specific location?

    The Base Station for you burglar alarm can be placed anywhere you like, but there are a few important considerations:

    1. It must be connected to a power outlet.

    2. If you would like to connect it to a landline (not required), it should be near a phone jack.

    3. For the best wireless connection to our Emergency Dispatch Service, it should be placed near a window. (You can place it in a closet, though that will reduce its wireless range, so it is not recommended for larger homes.)

    4. It is easier to use the system if you can hear the voice prompts as you enter and exit, so it can help to put the Base Station near your main entrance.

  • I can’t hear the Base Station announcements. What should I do?
    The problem may be that Base Station is too far away from the Keypad/where you are, or it may be in a closet. It could also be a problem with your wireless security system's speaker. To test this, plug in the Base Station in the main room and see if you can hear the prompts. You can also increase the volume of the voice prompts or enable/disable the voice prompts by using the SimpliSafe Easy Setup Wizard.