Welcome to the SimpliSafe Help Center

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Questions and Answers:

  • What is your return policy? Can I get a refund?
    No problem. SimpliSafe has a 60 day money back guarantee, so we are happy to refund your money. (When we say money back – we mean it!) We will even pay to ship the wireless security system back to us. All you need to do is call us at 1-888-95-SIMPLI (957-4675) and we will walk you through how to return the system to us. We will send you a postage prepaid return slip – you just need to pack up the system and stick the prepaid label on the box. You can then give the box to your US Postal Service mail carrier or drop it at any Post Office. Once we receive the system, we will issue a refund within 5 business days. If a credit card was used, that same credit card will be credited. If you used another method of payment, we will send you a check.