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Welcome to the SimpliSafe Help Center

Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.

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  • FAQ
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  • Purchase SimpliSafe
    • Money Back Guarantee
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  • Components
    • Base Station
    • Entry Sensor
    • Keychain Remote
    • Sensor Error
    • Keypad
    • Motion Sensor
    • Panic Button
  • Installation and Use
    • Activate Batteries
    • Adhesive Tape
    • Installation
    • Personalize Settings
    • Owners Manual
    • Replace Batteries
    • Reposition Sensors
    • SimpliSafe Easy Setup Wizard
  • Emergency Dispatch Service
    • Alarm Permit
    • Cancel an Alarm
    • Police
    • Safe Word
  • My SimpliSafe
    • Account Password
    • My Account
    • Online Command
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  • Other
    • Alarm Siren
    • Computer, USB
    • DSL
    • False Alarms
    • Ground Floor Apartment
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    • Troubleshooting

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We're here to help.

If you're having trouble, we're here to help.

Or if you just want to let us know how we're doing, we'd love to hear from you.

Fill out the "Ask a Question" form or call our customer service line at 1-888-95-SIMPLI (957-4675) anytime between 9am and 6pm.

We look forward to hearing from you.

Peace of mind.

Learn more about SimpliSafe, the wireless security system that helps you take control of your safety.

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