Welcome to the SimpliSafe Help Center

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Questions and Answers:

  • Do I need to have a computer or a wireless Internet connection to use SimpliSafe?
    No. Everything you need to set up the SimpliSafe Home Security System is included. If you do have access to a computer, you will have access to additional features and settings, but it is not required. Just plug your Keychain Remote (which has a built in USB device) into a USB port of your computer and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your home security system.
  • I updated my settings using the SimpliSafe Easy Setup Wizard, but they don't seem to have changed on my system. What is wrong?
    After making any changes to your burglar alarm using the SimpliSafe Easy Setup Wizard (you can access the Wizard by inserting your Keychain Remote into any computer), you must then insert your Keychain Remote into the Base Station into order to program your settings into it.
  • Is the Easy Setup Wizard compatible with Mac / Apple computers?

    Yes, the SimpliSafe Easy Setup Wizard can be used with Mac computers running OS X Tiger or Leopard. When you insert the Keychain Remote USB in your Mac, the software will be mounted as a CD-ROM on your desktop. Open the CD-ROM and run the SimpliSafe application to start the Easy Setup Wizard.

    Note: you do not need a computer (PC or Mac) to install or use SimpliSafe. The Easy Setup Wizard is a convenient way to access and adjust advanced settings, but it is not necessary. Your do-it-yourself security system will function on defaults if you opt to not use the Easy Setup Wizard.

  • The Easy Setup Wizard didn't start when I inserted the Keychain Remote in my computer. What's wrong?

    There are a few reasons the Easy Setup Wizard for your SimpliSafe burglar alarm may not start automatically:

    • If you are running Windows Vista or 7, you may need to run the SimpliSafe.exe application as an administrator. Simply right-click on the SimpliSafe.exe and select "Run as Administrator" then start the application.
    • If you are running Mac OS X Tiger or Leopard, the wizard will not start automatically. Instead, after you insert the Keychain Remote USB in your computer, the software will be mounted as a CD-ROM on your desktop. Start the SimpliSafe application on that CD-ROM. Note: in some cases you may need to close your browser (quit Safari or Firefox completely) before running the application.
    • Your firewall may be blocking SimpliSafe.exe. If you receive a warning from your firewall software when launching the wizard, please be sure to allow communication. In some rare cases, you may also need to edit your firewall settings manually to allow SimpliSafe.exe to communicate.
  • I’ve setup my SimpliSafe components at home but I’m still a little confused about how to personalize my alarm settings.

    No problem! It's so easy to customize your DIY security system!

    The step-by-step SimpliSafe Easy Setup Wizard can be accessed from any computer using your Keychain Remote. Just plug the Keychain Remote into a USB port and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your home security system.

    Even if you don't have access to a computer at home, you can still insert your Keychain Remote into any computer (at work, at a friend's house) to access and change your settings. When you are at home and don't have access to a computer, you can still use your Keypad to customize your settings, though you will not have access to all of the features. Press MENU on the Keypad to access the menu system. You can then 1) Change your PIN, 2) Set a dialing prefix, 3) Add components, 4) Remove components, 5) Test your system, or 6) Exit the menu.

    Remember, whenever you make any changes to your settings on your computer, make sure you insert your Keychain Remote into your Base Station afterwards to update your system.

  • What is the SimpliSafe Easy Setup Wizard?
    Whenever you insert your Keychain Remote that comes with every SimpliSafe do-it-yourself security system into a USB port on any computer, the SimpliSafe Easy Setup Wizard will appear on the computer screen. Use this Wizard to install your system or update your settings, such as your PIN, and access your account.
  • How do I install SimpliSafe?

    It’s easy to install the SimpliSafe Burglar Alarm. Just insert the Keychain Remote into one of your computer’s USB ports to launch the SimpliSafe Easy Setup Wizard – this is the easiest, fastest way to set up your Home Security System. No software will be installed on your computer. Just follow the onscreen instructions. If the welcome screen does not appear, open “My Computer” on your desktop and look for the “SimpliSafe” drive. On the drive, open the “SimpliSafe.exe” file.

    If you don’t have access to a computer at home, just follow the instructions in the Owner’s Manual. You can always use the Easy Setup Wizard to update your settings and use additional features in the future, just by inserting your Keychain Remote into any computer that you have access to.

  • When I used the SimpliSafe Easy Setup Wizard, my firewall gave me a warning. Is this a problem?
    No problem. The SimpliSafe Easy Setup Wizard may cause certain firewalls to provide a warning – this is normal and you should allow the connection to proceed. If you blocked the SimpliSafe.exe file you'll just have to remove the Keychain Remote that came with your burglar alarm and reinsert it. This time do not block the access.