Wireless Home Security Free Lifetime Technical Support

For even the most seasoned do-it-yourselfer there comes a time where you need some tech support, and in the wireless home security industry your safety is on the line.

And if you don't consider yourself the DIY type, we're here for you too. Every day we have the opportunity to help people from all over install and maintain their security systems. Here are a couple of recent examples:

We were troubleshooting a phone-line back up this last month and it wasn't going well. The subscriber was connected through the GSM connection, but we wanted to be completely sure his phone-line backup would carry the signal if it was needed to be used as a backup.

Over thirty minutes we tested everything and still were unable to get the connections through. We reset the DSL filter, the system components, checked the lines for dial-tone. Nothing seemed to be working.

And finally, success! It turns out the subscriber had input '1-1' to get an outside line, rather than the single 1 we use every day.

More recently a long-time subscriber who has since discontinued his monitoring but took the alarm to use locally in his new assisted living home needed some support for a contact sensor. His sensor had been reporting an error sporadically for a couple of days and he needed a resolution fast.

Upon opening the sensor we found the error. The new humid climate and old battery in the sensor were causing corrosion on the contact. We were able to remove and replace the battery, and clean the contact thoroughly. With the new battery and cleaned terminals the sensor continued to function as it should.

At SimpliSafe we guarantee life-time technical support for all of our products. If you're ever in need, give us a call. We're more than happy to help!