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WHY IS SIMPLISAFE DOWN

Apparently the whole system is down. Camera's blinking, slow response to arming. No response on the customer service phones. What gives? Is anyone else having this issue?

Everyone is

Everyone is

The monitoring center is open

The monitoring center is open and admitted there is a system failure that is getting attention. OK, but what is the company doing for its customers that expect and pay for 24/7 uptime? Leaving tech support closed, no email, no message on website or phoneline. Company's reputation took a BIG hit tonight.

Yeah it was pretty

Yeah it was pretty disheartening to be stuck at work (still there) and unable to access my camera. Had me worried about what the issue is. Would’ve been nice if they sent out a mass email to all costumers letting them know of this.

Hi everyone! We sincerely

Hi everyone!

We sincerely apologize for the issues you experienced. We want to first assure you that monitoring services were not affected. However the issue did impact camera and app functionality, which are important pieces of our service, and that is unacceptable. We will also be evaluating our internal procedures to ensure communication around these events is improved.

In terms of the affected functionality, everything should have returned to normal several hours ago, but if you are still experiencing issues please try power cycling your cameras, and if that does not resolve it you can reach out to us at customer-support@simplisafe.com or over the phone at 1-800-548-9508.

- Johnny M.
SimpliSafe Home Security

This seems to be happening

This seems to be happening again.

I can't get the phone app or

I can't get the phone app or website to even login

Android phone, app SS3, 3

Android phone, app SS3, 3 Simplicams and 1 Doorbell camera, all up an running. Verizon SIM. Possibly local outage? I am in the Chicagoland area.

5 Nov 2020, 1015 EST.

5 Nov 2020, 1015 EST. Started again last night and I still can't get into either of my two systems now. Nothing from SimpliSafe. I'd appreciate a mass mail of what's gone wrong and how long it'll take to fix. The silence is unfair. Wes

@Captain11 You might have

@Captain11

You might have logged in after we got the server issue resolved. But yes, there was an outage that lasted a little more than an hour, that affected both cameras and the SimpliSafe app. Service did fluctuate during this period, so not everyone was affected at the same time.

@wesuen2

Our engineers were able to get the issue resolved before 11pm last night. Are you still having issues now? If so, there might be something else going on with your system and we should troubleshoot. Please call our Support team at 800-548-9508 and we can get you back to 100%.

- Johnny M.
SimpliSafe Home Security

@Johnny M Outages again??!!!

@Johnny M Outages again??!!! And zip, nothing, no communication about it again??

Checking through the posts

Checking through the posts ... its Sunday, December 13th, 2020 and I've just begun having this issue in the last week. I'm having to log in and getting disruptions to the service.

I’ve also been seeing this

I’ve also been seeing this for at least a few days. It does not make me feel secure.

The last couple of days the

The last couple of days the App keeps saying "NO CONNECTION" -

@john_2616 call SS to

@john_2616 call SS to troubleshoot. My, and others, are fine.

Hi all, Sorry about the

Hi all,

Sorry about the trouble. There is a known issue that affects iOS users specifically, where that "No Connection" message may pop up incorrectly. Our engineers have already identified the root cause and have sent the update to the App Store. We're working with Apple to fast-track to your devices ASAP.

In the meantime, since the issue affects the iOS version of the app only, you should still have full access to your system by logging in via the web, at: simplisafe.com/login

If you are still having issues logging into your account through webapp, or if you are having the issue on an Android phone, there might be a different issue going on with your account. Please give us a call at 800-548-9508 and our Support team can take care of you.

- Johnny M.
SimpliSafe Home Security

@john_2616 just wanted to let

@john_2616 just wanted to let you know upfront the following sarcasm is directly aimed at SS Mgt, senior level....

john_2616 for the deluxe, gucci, immediate status of all of SS services for your account, please refer to your phone app or the SS website dashboard for the Customer Resource Center. (CRC). Select System Status and you will find all of the pertinent information there in a timely, real time, easy to read, format. We have spent countless seconds and at least $1.76 (change received back when we did a trip to e nearby McDonald's) and leveraging the talents of 3 sixth graders we hired during their lunch hour (reason why we were at McDonalds, paid them in Happy Meals) to bring this world leading, cutting edge online informational miracle to you.
---------------------------------------------------------------------------------------------------------------------------------------------------------------

Okay, Simplisafe. I have been writing these posts for going on nine (9) years now. Seriously, you could get high school interns to get this done, at least first version, for a weekend of work and pay them with a pitcher of root beer and a few pizzas (throw in extra toppings for working on the weekend) and get this done.

Thanks for watching, end of commercial and now back to our regular programming.

Three days since I installed

Three days since I installed the iOS App update to 2074.51.1 and the App remains stable. All functionality is operating properly. Thanks SS Support.

????the library has not recorded

????the library has not recorded and kept anything since December21, 2020. Folks at Simpli Safe are hard to get ahold of. When they do answer the standard answer is the technical department is working on it. Arlo Pro is suddenly not keeping recordings
With ZERO video in the lib array for 3 weeks it seems we should be receiving updates from them. And a credit
What in the heck is anyone doing to fix this issue?????

Mobile app down. Cameras keep

Mobile app down. Cameras keep announcing that there is a connectivity issue and to go to troubleshooting. No access to system through web or mobile app so how do I get to trouble shooting???. Says I have no protected locations? WTF??? Been on hold for 20 minutes so far. ????

Mobile app down. Cameras keep

Mobile app down. Cameras keep announcing that there is a connectivity issue and to go to troubleshooting. No access to system through web or mobile app so how do I get to trouble shooting???. Says I have no protected locations? WTF??? Been on hold for 20 minutes so far. ????

same here...frustrating

I DON'T THINK SO JOHNNY! "On

I DON'T THINK SO JOHNNY!

"On October 28th, 2020 Johnny M. says:
Hi everyone!

We sincerely apologize for the issues you experienced. We want to first assure you that monitoring services were not affected. However the issue did impact camera and app functionality, which are important pieces of our service, and that is unacceptable. We will also be evaluating our internal procedures to ensure communication around these events is improved.

In terms of the affected functionality, everything should have returned to normal several hours ago, but if you are still experiencing issues please try power cycling your cameras, and if that does not resolve it you can reach out to us at customer-support@simplisafe.com or over the phone at 1-800-548-9508.

- Johnny M.
SimpliSafe Home Security"

Waited 25 minutes on hold to be told everything is down. Systems are not connected to monitoring locations and will only alarm locally (i.e. base station and any attached sirens) no police or fire coming. "Just hold tight" was what I was told. I asked for a credit & was told that they would give me some free months. I will update my post IF and WHEN that happens. >:(

Same situation here wtf???

Same situation here wtf??? The app is asking me to set up a new system or camera and all previous records are gone?!

Logged in via web account and all basic function are locked, with a warning sign asking me to troubleshoot and yet it keeps giving me error messages.

I thought it is supposed to be a decent 24/7 monitoring service!

We need a proper explanation about what's happening and whether there was a security breach in the server or something.

Same situation here. Called

Same situation here. Called support but gave up after a half hour on hold.

Same, this is not good

Same, this is not good

Called and the recording says

Called and the recording says they are aware of an issue affecting customers and they are working on a solution as fast as they can. Seems kind of shoddy for them to be going down this often. :(

Camera keeps sending

Camera keeps sending notifications of motion when there is no motion. Can't log into app. Wants me to set up new system.

Same here. This is

Same here. This is completely unacceptable. Couldn’t reach anyone in customer service. Mobile app down. I have little to no faith in them as this is clearly a recurring problem.

I totally agree. I got

I totally agree. I got through to an agent who said they have a system wide outage and will notify me when back online. WHY IN THE HECK didn't they notify us when it went offline? Come on, be transparent send out a note to your userbase "hey everyone we have an issue, hang tight, just so you know in case you are trying to arm your system."

I do not like that at all. You have to tell the paying people what's up.

You are exactly right. A

You are exactly right. A simple (no pun intended) message to their client base would have been the smart thing to do. This has happened several times since last fall. I complained and was told I would get "free months" for the inconvenience and lost coverage. As the good folks in Missouri would say: SHOW ME!

My system and app is back up

My system and app is back up as of 8:00pm Eastern