Camera will not connect to wireless - being told to TURN OFF 5 band?
Big Simplisafe fan here - love their system so far. I ordered and am trying to install a camera.
Was not able to add the first one I received. I would go through the setup, but the camera would flash fast yellow and not connect to my home wifi. Simplisafe sent me a replacement. Same issue.
Called Support today (although wait was long support reps were helpful). Was never able to get the unit connected. Was told that the camera can only support 2.4 band (OK), that it was impossible for the router to broadcast on both the 5 and 2.4 band (not in my universe) and that I would have to turn off the 5 band and broadcast just on 2.4 (makes no sense to me).
Has anyone else had this issue and this response from Simplisafe?