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Duplicate doorbell camera notifications

Whenever there's a doorbell event - motion or a ring - I get 2 notifications from the app on my phone.

My wife has the app installed on her phone but she only gets a single notification.

I must have something configured differently in my app but I can't find what it is. Any suggestions about what would cause this?

Hi @MB43, That's certainly

Hi @MB43,

That's certainly very strange. Do you have Push Notifications set up for a SimpliSafe Security system as well? If so, do you get duplicates for those notifications too? If you haven't already, we recommend uninstalling and then reinstalling the SimpliSafe app on your phone. Once the app has been reinstalled, log back in and make sure Push Notifications are set up for the Doorbell still, then test out the notifications again. If you continue to have issues, we recommend contacting our Support Team for additional troubleshooting.

SimpliSafe Social Team
SimpliSafe Home Security

I do have push notifications

I do have push notifications for the security system enabled and I do NOT get duplicates for those. Only from the camera.

I've tried uninstalling and re-installing the app but it made no difference.

I googled this, because I'm

I googled this, because I'm having the exact same issue. One doorbell alert, 2 notifications. Hoping y'all can correct this glitch!!

Having the same issue.

Having the same issue. Duplicate push notifications for the doorbell cam motion alerts.

I'm having the same issue. At

I'm having the same issue. At first it was double notifications for the camera and now I'm receiving triple notifications. I've tried uninstalling and reinstalling.

Hi all, Thank you all for

Hi all,

Thank you all for writing in about this issue that you have been having. We have forwarded all of your accounts to our dev team so that they can investigate this further.

SimpliSafe Social Team
SimpliSafe Home Security

Can I get in on this as well?

Can I get in on this as well? started a couple of days ago for me.

I'm having the same issue.

I'm having the same issue. Just started a week ago.

I have started getting

I have started getting duplicate notifications also. I am currently getting four every time. It started out with two, then went to three and now four duplicate notifications. Started about 3 or 4 weeks ago. Very frustrating.

Since I update to the iPhone

Since I update to the iPhone 12 Pro, I am also getting double notifications for any camera or doorbell. Please advise.

Hello I just put a ticket in

Hello I just put a ticket in for this as well. I noticed it after I switched WIFI networks. It could have been a coincidence though. Not sure if the android app just happened to update around the same time. I too however am now getting duplicate notifications for every camera.

Same here! Started about 3

Same here! Started about 3 weeks ago and now I receive 4 push notifications per alert! No luck with uninstall/reinstall...

Same here. Double alerts for

Same here. Double alerts for back door camera motion.

I am having the same issue

I am having the same issue with all camera notifications, but now I get THREE notifications for each event!

Issue seems to be resolved

Issue seems to be resolved for me after an outage last night. I also undid the battery from the base station to reset it. Doubt that the base station reset did anything to fix it. Pretty sure it was just coincidence.

Same for me. Started as

Same for me. Started as double a couple months ago. Now it's triple ;(

Was double. Now triple

Was double. Now triple notifications. Tried uninstalling and re-installing with no luck. Only happens with the doorbell cam notifications.

Hello!?!?!? Simplisafe What

Hello!?!?!? Simplisafe
What is the fix?
I search for this issue and don't see a resolution... I see tons of the same issue.
Its November 2020 .... let's move on this.

Hi all, Thank you all for

Hi all,

Thank you all for bringing this issue to our attention. Our app development team is looking into this issue. While uninstalling and reinstalling the app would normally correct an issue like this, that doesn't appear to be working. As soon as we have any updates, we'll try to let you all know.

SimpliSafe Social Team
SimpliSafe Home Security

Same situation here please

Same situation here please add me to the list.

Same issue here: duplicate

Same issue here: duplicate alerts for only the doorbell camera. Started when upgraded to iPhone 12 Pro Max. Very annoying.

How long does a fix typically

How long does a fix typically take?
Should I begin research to change to a competitor?
Lots of good and new technology coming out elsewhere.
What's the latest?
Please repair this prior to Santa's arrival.

Same here. Started several

Same here. Started several months ago...reported several times and not fixed yet

Is there any update on this

Is there any update on this fix???? I had reported it last month because I was receiving two notifications for one motion or one doorbell ring and it wasn't known what the issue was. Last week, I started getting 3 notifications. I have done an uninstall and reinstall of the app and that did not fix the issue. This has been going on for quite some time, so it would be nice to get an update on when it will be fixed. Clearly, I am not the only customer with this issue, so a good response from simplisafe seems appropriate. Thank you.

I used to get 2, then 3, now

I used to get 2, then 3, now I get FOUR alerts per camera... please fix this =/

I use an Android Moto z3 btw.

Same here. I get one

Same here. I get one notification, my wife got 2, now 3.

UPDATE: Thank you!!!! For

UPDATE: Thank you!!!! For about a week I have getting single push notifications for events. Thanks for diligently working and finding a fix!

Ditto to all the above. Started getting double notifiactions on all 4 cameras and doorbell about a month ago. Started getting triples last week. Husband and daughter have exact same Android phones and settings, but they're still getting single notifications.

I am having the same issue. I

I am having the same issue. I believe this problem started occurring in mid-October, possibly due to a Simplisafe update.

I am currently up to 5 notification per event which has negatively affected the performance of my Samsung S20+. Because of this, I have left my Simplisafe system unarmed more frequently which has resulted in decreased feelings of safety and product satisfaction. It has also increased the risk of my home being burglarized - or worse.

Simplisafe, please indicate that you are working on a resolution ASAP or we (customers who have been affected) may be forced to take our business elsewhere. I'm already shopping around.

This has been happening to me

This has been happening to me as well. It started as 2 notifications on my Pixel 3 XL and has jumped to 3 on my 4a 5G. The 3 XL was factory reset and mailed away so it's not a factor any longer. Really wondering why this keeps happening.

As of yesterday 12/15/2020 I

As of yesterday 12/15/2020 I am now getting 6 notifications for each event with my camera. It stutters until it stops. I have an android. And it shows the number 6 over the app. But it is only 1 event.

Same issue. Started as

Same issue. Started as duplicate, now triplicate for camera notifications.

Well I know what Santa will

Well I know what Santa will bring our family for Christmas.

This is clearly a Simplisafe

This is clearly a Simplisafe system issue as it’s happening on both iOS and Android (platform agnostic).

The issues seems to be getting worse for many as well.

Same for me. Started a couple

Same for me. Started a couple weeks ago. I get quadruple notifications for each Motion Detected trigger on my camera.

Same issue for my wife. She

Same issue for my wife. She is getting 2 notifications for every motion detection and ring from our doorbell camera. But, at least for now, I am getting only a single notification. Hoping that SimpliSafe will keep us posted more regularly on this thread.

Received an update today for

Received an update today for the app...installed, no fix. I continue to receive 3 notifications for every motion detected.

I have been having the same

I have been having the same issue. Uninstalled and reinstalled the app, called tech support, etc. As of now, I am getting 10 or 11 notifications per event.

I can assure you the solution

I can assure you the solution above does NOT work. Even the verification emails for reinstalling the app came in triplicate.

The solution didn't work for

The solution didn't work for me either. BTW, my wife and I are each using Android phones, Google Pixel 5.

This workaround did not work

This workaround did not work for me... Prior I was receiving two notifications - after following this process I'm receiving THREE notifications.

At first I was receiving 2

At first I was receiving 2 notifications and then 3...now I'm receiving 6! Nothing has worked. Please fix!!!

Dunno if its exactly the

Dunno if its exactly the same, but some things to think about. Perhaps it may help, or not. LOL.

Using a Samsung S9 and iPhone XR here. If I simply arm or disarm the system I receive one notification but, there is a catch.

Bear in mind when you arm or disarm the system, the system activates the cameras. If you have motion alerts set on the cameras they will also send their own notifications during the minute or so they are activated in conjunction with arm/disarm action.

In my system I have a camera (an indoor camera) that watches the keypad and entry door. If I disarm the system and remain still when the camera is active I get just one notification for the system disarm. However, if I move during the time the camera is active I get additional notifications for camera motion, three notifications total the last time. One system notification and two camera notifications for motion detection.

If you have an iPhone also be sure you consider turning off Repeat Alerts. Go to Settings > Notifications > Messages and scroll down. Select Repeat Alerts and then change it from Once to Never, or however many times you want the alert to repeat.

If you have a Samsung there can be a similar function "Notification Reminders" that can seem like multiple notifications. Go Settings > Notifications then way at the bottom in "Looking for something else?" select Notification Reminders and you can change it there.

My guess is between those two things you'll find they may explain and or help address some cases of multiple notifications/alerts.

Same here still... Now its

Same here still... Now its gone from double text allerts to 3 for the same event. How can it take them 3 months to figure out this issue?

I've not been all that impressed with my system. My doorbell constantly loses connection despite having upgraded my internet and having a brand new router. My doorbell will still not record video saying its lost connection when my router is 10ft away... Along with this notification issue and things just not working smoothly I've come very close to canceling and selling my equipment.

Same issue here.

Same issue here. Notifications went from 1 to now 6.

Some things I've tried:
-Restarted my phone (LG V20 Android 8.0)
-Uninstalled the app
-Restarted Simplisafe hub (pulled batteries for 10ish seconds)

I've been having this issue since mid November and have just been quietly awaiting a fix. Are there any updates on a fix time frame?

Same here. Get 6 for each

Same here. Get 6 for each event. Like the person before me has stated, it's been happening since October or early November on our end. And to be honest it's not the only problem we have been having lately. Would like to know that it's at least a priority.

In the last couple of days,

In the last couple of days, my notifications jumped from 2 up to 3.

If it helps them troubleshoot, my wife is set up to receive the notifications as well, and she only receives 1 per event. We have the same phone, running the same version of android, the same version of the simplisafe app, on the same service (republic wireless.)

I now receive 7 identical

I now receive 7 identical notifications for each motion detection on my doorbell camera (which is my only camera). It started with 2, then went to 4 before landing on the current 7. Reinstalling the app didn't help. I've checked and unchecked every notification command box in the app and on my android phone and nothing changes. Pretty frustrating. I hope a fix is coming soon.

Same here. Started with

Same here. Started with double notifications a few months ago. We now get 6 notifications for each event on each of our devices. One device is a Google Pixel 5, the other an iPhone 12.

We've tried uninstalling the app, restarting the phone, and re-installing the app. It doesn't make a difference, we still get 6 notifications for each event.

I don't understand how they haven't fixed this issue after so many months and so many complaints.

I will join the party. I've

I will join the party. I've been getting 2 notifications for a while now. I just played around with push notifications, and now I'm getting 3 alerts - doorbell camera only. All the other alerts appear to be a single alert. I guess I should look forward to 6 or 7 notifications based on what I'm reading!!

I would hope that SimpliSafe has identified the issue and can alert us on the timing for a fix. OR if not, that their team is actively working on this issue. They've certainly got plenty of people who can readily reproduce the issue.

Can SimpliSafe please update

Can SimpliSafe please update us more regularly? The last posting was for a workaround that didn't work for anybody and I now see that this post was removed. Please set our expectations as to when a fix or viable workaround will be available.