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Why do I have to keep logging back into my system so often when I never log out? I use my cell phone to turn my system on and off and I never turn my phone off, or I rarely turn it off.

My alarm is not set up right

My alarm is not set up right

My keypad says, "NO LINK TO

My keypad says, "NO LINK TO DISPATCHER". On 6-29-17 it said the same thing and I could not send a test signal. I talked with a guy on the phone and we went through some tests and the signal still wouldn't go. He said he would send me a different module to put in the base. I received the module and changed it. It still says the same thing. When I turned on the base the very first time it was blinking a blue light and the key board read exit sensor. My sensors all tested correctly. This is a restored system so could an old sensor been left on it? I told that to the guy that I talked to before but he didn't comment on it. I don't know if that would prevent the base from sending a signal. This is getting to be very frustrating.
Thomas Wynn

I am away from home and will

I am away from home and will not be returning until sometime tomorrow and i forgot to set my alarm on Away can it be done from your end because i thought i would be able to log into my simplesafe account and it set it from where im at but i can't ...will you be able to do so for me my location is at @ he secondary phone that i have listed on my account if you nred to contact me

I am having this same issue

I am having this same issue with no tech support.

'My keypad says, "NO LINK TO DISPATCHER". On 6-29-17 it said the same thing and I could not send a test signal. I talked with a guy on the phone and we went through some tests and the signal still wouldn't go. He said he would send me a different module to put in the base. I received the module and changed it. It still says the same thing. When I turned on the base the very first time it was blinking a blue light and the key board read exit sensor. My sensors all tested correctly. This is a restored system so could an old sensor been left on it? I told that to the guy that I talked to before but he didn't comment on it. I don't know if that would prevent the base from sending a signal. This is getting to be very frustrating.
BENJAMIN A. SMITH

@benalsmitty I'm sorry you've

@benalsmitty

I'm sorry you've been having trouble getting connected! I'm glad to see a Tech Manager has gotten in touch with you and is working with you to resolve this issue. If there's anything else you need, please don't hesitate to reach out.

Shelby
SimpliSafe Home Security

I am disturbed by

I am disturbed by Simplisafe's decision to cut ties with the NRA after the Florida shootings. Can you tell me how the NRA was tied to the shooter or the shooting? Can you tell me if the shooter was a member of the NRA? My wife and I were victims of a home invasion 2 weeks and 2 days ago. We had our youngest granddaughters staying with us that evening. At 2 am, we heard a loud crash and when my wife and I got downstairs, we found a man crawling through our window.The weapon I chose to defend my family with was an AR-15. I chose that weapon because it is in my opinion the perfect defensive weapon.It is lightweight, very accurate and very very persuasive! The bad guy was an illegal alien that had been in the US for only 2 days when he decided to come visiting. It was the next day that my wife and I decided to get our security system from Simplisafe to help protect us and our family. The key words here are to protect us and our family. I am a life member of the NRA and I am a member because they are standing to protect the rights of each and every one of us, yours included. I believe that it would be more responsible to look at more positive ways to help. Have you asked yourself why the FBI didn't act prior the the shooting. Are they not the agency we are supposed to call if we we think someone is a danger to society? How about the brave deputies that waited outside the school? Have you placed any blame on them? The FBI and these deputies were actively involved in this incident. But no, you lash out at the NRA! How brave and noble you must feel. My wife and I feel horrible about the loss of life in these mass shootings and our prayers go out to all of the victims and their families.I think that there are many reasons for these shootings, the firearms might be one of the tools used but I personally don't feel that the AR-15 or the NRA are the cause.

PS I called your company to discuss your companies decision of dropping the NRA. Instead of getting an individual that I could have an adult exchange with, I got a snarky young lady that simply wished to speak at me in an insulting tone. That is the reason I chose to post these comments.

the nra supports the sale and

the nra supports the sale and use of atomatice guns.
only the military needs automatic guns WE THE AVERAGE JOE DO NOT NEED OR SHOULD HAVE AN AUTOMATIC GUN.
You may wonder why no automatic guns, well because they can kill many people in a short period in time without even being able to aim worth a darn.
Los Vegas could not have happened except for the automatic gun or a gun converted to an automatic.
I did not know Simplisafe had broken ties to the era, but I am thrilled to hear that, and fully support there change.
Thankyou SimpliSafe for standing up for what is right

Here is a thought - The NRA

Here is a thought - The NRA does not support the sale of automatic guns. Those have been VERY strongly regulated since 1986. You can buy one, but it will cost you up to $60,000, and a very intense federal background check (with fingerprints) and take many months to be approved. And then you are restricted on what you can do with it (like you must file a form every time you take it out of your state).

Actually, automatic guns are a poor way to kill lots of people, because most of the bullets fired don't hit anything critical.

The Las Vegas guy fired what, 1500 rounds and killed 58. What if he had a bolt action, fired 100 rounds and killed 90? Would that have been "better"? What if he used an effective means of mass murder and killed 1000's? Would that have been "better"?

I am an average Joe. Ok,maybe not that average. But not being crazy (in my opinion) or a criminal, I should be able to go out and get a SEMI-automatic weapon if I so choose. And there are perfectly valid reasons I should be able to do so, both for fun and for life saving uses. And yes, it can be MISused. Just like a car. Just like a lighter. Just like a pain medication.

I CAN NOT GET INTO MY ACCOUNT

I CAN NOT GET INTO MY ACCOUNT TO CHANGE MY PRIMARY CONTACT. I LOG IN WITH PASSWORD AND REACH SIMPLISAFE CONTROL PANEL AND A BLANK PAGE STARES BACK AT ME I HAVE TAKEN THIS PROBLEM UP WITH THE PEOPLE AT SIMPLISAFE BUT NO ONE SEEMS TO CARE. DOES ANYONE HAVE A SOLUTION?

Ignorance is bliss unless you

Ignorance is bliss unless you know it. Get the facts right when you refer to an AR-15 which is sold to the public a a semi auto-matic. Military weapons which can be either automatic or full automatic with a flip of a switch. Does this mean that automatic hand guns should be band and how about revolvers also. I an a Viet Nam veteran who fought in the jungle to keep myself alive with my M-16. It is my right to have a weapon of my choice to protect my family and myself from some being that has no second thoughts about killing my loved ones or me. I pray you never are place in that position. Simplisafe is a good tool, but when it takes the officers longer than a heart beat to arrive, YOU ARE DEAD, RAPED OR INJURED. All through history, when guns were taken away from the citizens, mass murders and genocides occurred.

I have tried to login for 2

I have tried to login for 2 hours without success. I was on the phone with a SimpliSafe rep for 40 mins of that time. After logging on (I think)... a completely Blank Control Page displays on my PC and GalaxyS8+. Rep couldn't figure out the problem. Still cannot login. Is the Login System down??! And if so... why don't the Support staff know about it?!!

@stevew309 Thank you for

@stevew309

Thank you for letting us know about this. Could you please provide the following information so that I can forward this to our Engineers?

1. What OS versions are you running on your PC and GalaxyS8?
2. What browser were you using on your PC?

Lee
SimpliSafe Home Security

trying to log in to my

trying to log in to my account on my desktop using windows 10. Have been trying for at least 2 weeks, nothing but a
blank screen, Called tech last week and he said probably temporary problem with Simply safe. Apparently not fixed yet.
Do I have montering if effect? that I am paying for. Also, my app on my Samsung phone is not functioning like it did
before, can't access my system through there either.

I have to question

I have to question "system/temporary problem." I haven't encountered issue (YET) with Android, iPhone, or Win10 computer when accessing control panel. I know this doesn't help @csutton.

@csutton You may have a

@csutton

You may have a different issue. I've gone ahead and arranged for someone from our Support team to give you a call and take care of you.

Johnny M.
SimpliSafe Home Security

I LOG IN WITH PASSWORD AND

I LOG IN WITH PASSWORD AND REACH SIMPLISAFE CONTROL PANEL AND A BLANK PAGE. How Can You Help Me With This? Thank You. Bill & Judy Pittman.

@greeneyeslynn, if there is a

@greeneyeslynn, if there is a location blocker on your browser (Firefox) try to disable it. Also, call SS for assistance to tbroubleshoot. They are open 9-midnight eastern every day.

@greeneyeslynn Please check

@greeneyeslynn

Please check to see if JavaScript is turned off or if your ad blocker is on. For your adblocker, you can white list SimpliSafe. If you are still having issues logging into your system, please reach out to us at 1-800-548-9508!

Lee
SimpliSafe Home Security

I can sympathise and

I can sympathise and mirror your account of your account of nothing but blank screen in spite of "tech Support" from Simplisafe suggesting multiple solutions to my :no access" dilemma. Among other useless suggestions I was given (and tried) included: (1) change your browser from Chrome, (2) go "icognito) (3) remove any and all Ad blockers, (4) Reboot your transmitter, (5))change your ID and password (6( use a different computer (7) Upgrade your account...

I have been continually frustrated and upset by these useless guesses on the part of Simplisoft and now I read many identical complaints like your so at least I am not alone. I guess my only answer is to cancel since they don't seem to know what they're doing on our unsolvable problem, how reliable is their alarm service ??

@derekbeard We really do

@derekbeard

We really do understand your frustration. Since we are not able to see or control your computer, we need to try different possible solutions in order to isolate what is going on. With so many different computers, operating systems, and browsers to factor in, you can imagine that issues like this might be difficult to pin down.

I have taken the liberty of having a Tech Manager reach out to you. Hopefully we can get to the bottom of this and finally get you into your account.

Johnny M.
SimpliSafe Home Security

@Johnny - I was planning on

@Johnny - I was planning on replying to one of your previous postings but ended up chasing some squirrels! I was going to suggest instead of the standard reply "call us and wait on hold" a bit of a paraphrase, but you get the point, have you respond with "we'll call you and see if we can get this resolved." Glad you took my suggestion that I never sent you! This is an improvement in the customer service. Keep up the good work and improvements.

I have the same problem when

I have the same problem when I use Chrome. I tried using Microsoft Edge and the website works.

@campbell11us You might have

@campbell11us

You might have missed from the rest of the thread, but do you have an AdBlocker enabled on Chrome? Please whitelist www.simplisafe.com, and that might help restore full function to the Dashboard.

Johnny M.
SimpliSafe Home Security

Your knee-jerk post indicates

Your knee-jerk post indicates that you have no idea of the facts: The NRA, of which I am NOT a member, does not support the sale, possession or transfer of automatic weapons which are illegal in the United States. NO automatic weapon is legal for use in the country except for law enforcement personnel. The Las Vegas shooter converted his semi-automatic AR 15 into an automatic with the addition of a (then) legal "bump stock". The NRA was in no way involved. Perhaps you should research facts before you foolishly slander an organization and it's membership.

Your knee-jerk post indicates

Your knee-jerk post indicates that you have no idea of the facts: The NRA, of which I am NOT a member, does not support the sale, possession or transfer of automatic weapons which are illegal in the United States. NO automatic weapon is legal for use in the country except for law enforcement personnel. The Las Vegas shooter converted his semi-automatic AR 15 into an automatic with the addition of a (then) legal "bump stock". The NRA was in no way involved. Perhaps you should research facts before you foolishly slander an organization and it's membership.

@kenhoffman1 Are you in the

@kenhoffman1

Are you in the right thread? The last NRA mention on this one was 3 months ago.

Probably wrong thread,

Probably wrong thread, because his "facts" are all wrong as well. 1) You can legally own a machine gun as long as you have the tax stamp for it, and it was made before 1986. And you can sell it to anyone who can get a tax stamp. Of course, the tax stamp is $200 and takes 6 months to 1.5 years to get, and because no new ones can be made for civilian use, the gun itself usually runs $6000 to $60,000. 2) A bump stock does not convert a gun to fully automatic. It "simulates" fully automatic by helping your finger pull the trigger faster, at a cost of loss of accuracy. You can fire just as fast without a bump stock, it just requires a bit more skill.

I'm disappointed in

I'm disappointed in SimpliSafe for cutting ties with the NRA, as well. You should cut ties with Burger King for making people overweight.

Do they have any ties with

Do they have any ties with Burger King?

could be Verizon going

could be Verizon going through this now keeps losing link to dispatcher usually coincides with my verizon cell phone saying no service not getting anywhere with verizon been on hold with simpli safe for 30 minutes trying to request a t mobile module. simpli safe you need to get better with customer
service

@lek914 I see you were able

@lek914
I see you were able to get through last night. Let us know if you still need help!

Johnny M.
SimpliSafe Home Security

very happy they cut ties with

very happy they cut ties with NRA - Good job! Hey NRA supporter, I totally agree with you, it's OK for you to have your rifles, the rest of us just don't want people having semi-automatics or automatic weapons EVER!!! And if you are good to go with a background check, what's your problem?? Geeze....

@lisaellen2, you'll be happy

@lisaellen2, you'll be happy to know that no new automatic weapons have been made sense 1986, and that the existing ones are very tightly controlled. As such, they are perhaps one of the best investments. I've heard of M16s going for $60,000.

What have you got against semi-autos? They shoot "too fast"? So do lever actions and pump actions and revolvers.

Sorry, you are welcome to "want" for yourself all you like. You are not everybody or even nearly everybody. Not everyone is silly enough to think that violence can be prevented by banning certain guns or even all guns. Why not pay attention to why PEOPLE engage in violence, instead of focusing on the TOOLS they use for it?

Let's not forget all the people who were SAVED from violence merely by having access to a gun. Most didn't even have to fire it.

I have just purchased a new

I have just purchased a new security system from your company to the tune of $500.00, after buying it I was able to read the posted comments on your website, had I known that you have broken ties with the NRA I would have NEVER bought the product. Tomorrow I am going to cancel the order as I am a huge supporter of the 2nd amendment, maybe you could side with the NRA to promote your product, emphasizing the value of owning this security system to protect one's valuable from being stolen and able to get into the wrong hands. I believe that would be a win win for both parties because as much as some people agree with you, there are just as many offended by company policy.

@capo22d, please note

@capo22d, please note Simplisafe never said stopping a discount meant it doesn't support the 2nd amendment. And of course, they also follow another item, free speech, that your post is up in the forums and will remain up on their site. Finally, their 60 day no questions asked return policy, so even if they ship your order, you can still return it for a full refund.

Do wish you the best on your next choice of a security system, however, do recommend it is not ADT.

Note that there is no

Note that there is no security system in the country which has any relationship with the NRA. Since it seems unlikely that every single one of them is managed by gun-grabbers, perhaps there is no profitable reason for security companies to have any relationship with the NRA.

My alarm system worked fine

My alarm system worked fine for years, then quit apparently due to a problem with the cell service. After a dozen or more calls to customer service, and repeatedly telling them the cell signal is the problem, they want to go through the same troubleshooting procedure that didn't work the last eleven times and still can't tell me why there is no signal for this area (even though they tell me there should be a good signal). This has been going on for months. Another annoyance is that when the system is connected through a land line it only works intermittently. And again customer service can't tell me why. One time I was told I needed a designated land line... Then why are there connections for "line" and "phone". Does anyone there know what's going on?

My alarm system worked fine

My alarm system worked fine for years, then quit apparently due to a problem with the cell service. After a dozen or more calls to customer service, and repeatedly telling them the cell signal is the problem, they want to go through the same troubleshooting procedure that didn't work the last eleven times and still can't tell me why there is no signal for this area (even though they tell me there should be a good signal). This has been going on for months. Another annoyance is that when the system is connected through a land line it only works intermittently. And again customer service can't tell me why. One time I was told I needed a designated land line... Then why are there connections for "line" and "phone". Does anyone there know what's going on?

@michaelefta I "believe"

@michaelefta

I "believe" those connections are for the Broadband Adapter (though I could very well be wrong). SimpliSafe sent me one years ago due to the sudden failure of a cellular connection of the Wireless Module (T-Mobile). Once I swapped it for the Verizon Module, the link was excellent.

They no longer exist on SS3.

michaelefta, is your problem

michaelefta, is your problem consistent? If so, don't get off the line with them until the problem is resolved to your satisfaction. If you have truly talked with them 11 times already for this same issue, I would suggest you either email them with a time you want a supervisor to call you, or immediately ask to speak with a supervisor when you call. Tell them up front that you are frustrated with the troubleshooting support you have received. Any good person in the customer service field will want to know where you are coming from, and meet you there.

My system says no link to

My system says no link to dispatcher. Any idea what the problem is?

You can try rebooting your

You can try rebooting your base station:

1. unplug adapter from wall outlet.
2. open battery compartment and take out one battery, wait for a couple seconds.
3. place battery back into compartment.
4. plug adapter back into wall.
Your base station will announce it's in "test mode".
You can either then test a sensor and exit the test mode, or just exit test mode after the announcement (exit via the keypad).
5. arm your system. If you don't get the "no link to dispatch" warning, you should be good to go. If you continue to get the warning......

You can try placing your base station slightly closer to a window or closer to your sensors (so that it is sort of 'centrally located' in the home so your sensors can ping it without interference or range distance problems). Sometimes you only have to move it a few inches.

You might have a weak cellular signal, if you call SS, they can tell you how strong or weak your signal is.

If troubleshooting your system with SS doesn't help, or if your signal is too weak, ask them for a different cellular module, i.e., if you have a t-mobile module, ask them to send you a verizon module instead (these are easy to swap out in the base station).

It is obvious that this

It is obvious that this person knows nothing about firearms whatsoever. AUTOMATIC weapons are not available for sale to the public only the military have them. Semiautomatic weapons are owned by millions of law abiding citizens in the U S and are used for protection and various other LEGAL activities. PEOPLE kill people not guns and many illegal guns cross our border every day and end up in the hands of criminals. If the death penalty were swiftly followed that would be a start to stopping criminal acts with weapons.

You are not fully informed

You are not fully informed either. If they have the money ($5000 to $50,000 plus a $200 tax stamp), and the time (6 months to 2 years), and a clean record, a member of the public CAN (legally) buy a fully automatic weapon.

@seven: No new full-auto

@seven: No new full-auto firearms can be bought by the public, period. That was banned in 1986. Full-auto firearms in private hands before 1986 are what you are talking about. About 0.08% (that's eight one-hundreds of a percent) of the legally-transferable firearms in the USA are full-automatic.

The sale and purchase of full-auto firearms has been heavily regulated since 1934 by the National Firearms Act. To legally purchase one of the very few legally-transferable full-auto firearms requires Fingerprints (all of them), a proctologic background check, a lengthy application, six-to-twelve months (or more) waiting period, $200 federal tax stamp, and notifying your local chief of police who can object for any reason. Not to mention the exorbitant $10,000 to $100,000+ required to actually buy one. (Even 22LR full-autos are over 10k now.) The tax stamp is literally a physical postage-sized stamp worth $200.

Statistically, legal gun owners are one of the most law-abiding groups in the USA. More law-abiding than even the police.
NFA full-auto firearm owners are even more law-abiding.

Since 1934, there have only been two crimes committed with legally-owned full-auto firearms. Two! And one of those was by a policeman.

Isn't that what I said?

Isn't that what I said? Without mentioning the caveat that only pre-1986 machine guns were eligible for civilians, of course.

You still have to notify the Chief Law Enforcement Officer, but he or she no longer has any input into whether the stamp is granted. Photos are also required with your application.