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No login page or control panel

I don't know if anyone has had this problem, but I can't login to my account or see my dashboard. When I click on login, all I get is a blank web page.
This starting happening a couple of days ago. Other than that, everything's been fine except for a few mishaps with the alarm going off after pressing "Away" on my key fob and leaving the house. It turned out to be a low battery on a motion sensor (I think)!

@ chris4stix, I have not

@ chris4stix, I have not experienced these problems and quickest way to resolve is to call support. They are open 7 days a week, 9am to midnight Eastern.

Thanks captain11, I'll try

Thanks captain11, I'll try that right now. I'll post back with the results.

Looks like simplisafe

Looks like simplisafe re-designed their control panel web interface. I was able to log in on Safari (Mac). Won't work on Firefox.

@chris4stix, I am logged in

@chris4stix, I am logged in now on Firefox. V59.02 64 bit windows. Works fine

Won't work on a Macbook using

Won't work on a Macbook using Firefox for some reason, but does work with Safari.

I can not log in on either

I can not log in on either Firefox or Google Chrome. Called them and they said it was on my end. I DON'T THINK SO.
No trouble on any other web page.

I'm having the same problem

I'm having the same problem using Chrome

I can't log in using Chrome

I can't log in using Chrome on my iMAC. I can log in using Safari.

Hi all, By any chance do you

Hi all,

By any chance do you have AdBlockers enabled on certain browsers? We've found that some site features are being blocked, and it would help to Whitelist www.simplisafe.com. Of course, our developers are aware of the situation.

It might also help to make sure that Javascript and cookies are both enabled for our site.

Johnny M.
SimpliSafe Home Security

disabling ad blocker worked.

disabling ad blocker worked. Problem solved!

@JohnnyM, you and Lee C are

@JohnnyM, you and Lee C are on another roll today. The new CRC help area is writing itself. Keep this one to add to the new and improved area!

Same Here Login and blank

Same Here Login and blank screen. All was fine till THERE UPGRADE LOL

You can also try cleaning

You can also try cleaning your browser cache when these kinds of problems occur...

@chedges609, and turn off any

@chedges609, and turn off any adblockers. Curious, what OS, browser, version etc. Mine is Windows10, 64bit and dashboard is fine with Firefox, Chrome and even Edge.

Going nuts myself with this.

Going nuts myself with this. Also, last 2 days my motion center triggered alarm at same time, both days. Can't figure out why. System has been working fine for years, until this new upgrade they're pushing . I couldn't even get into dashboard to turn off faulty motion detector, because it's just a blank page. The new mobile app is useless if you don't have camera and interactive plan. Hopefully, this isn't a way for them to force everyone to upgrade with new system and interactive plan. It's a shame when companies forget the people who started with them, get bigger, more successful , and make perfectly good equipment obsolete. I hope that's not what's happening. I would love my keypad to light up, I have original. Can I buy new keypad that lights and add to my system......of course not.....it's not compatible. So.....let's see what the future brings.

@sloren53 Online Command via

@sloren53

Online Command via the smartphone app or the online Dashboard has always required the Interactive Monitoring Plan. Perhaps you were thinking about the Easy Setup Wizard to access your advanced settings? You can get to that simply by inserting your Master Keychain Remote into your computer.

Also as long as you have Monitoring active (even Standard Monitoring), you should still be able to log into your account on the app or Dashboard to access your system's Timeline event log, or make changes to your contact, payment, and account info.

As for your Motion Sensor; since the false alarm has happened a couple of times, that gives us a little bit more info to work with. You might already know this, but your Motion Sensor is triggered by heat sources moving around within its field of view. So if there's a warm object that comes into view at around a particular time of day (like, say, sunlight filtering through trees, or one of those smart lamps that comes on only at certain times of day), that might be your culprit.

If you haven't already, I suggest you give us a call at 1-800-548-9508. Our Support team might be able to talk you through some troubleshooting, live over the phone.

Johnny M.
SimpliSafe Home Security

I had the same problem. I

I had the same problem. I disabled ADBLOCKER , refresed the page and it works fine now.

I cannot login to you

I cannot login to you company. It will not bring up the Control Panel

@jmilne2 Make sure that you

@jmilne2

Make sure that you are logging in using the email address that you used to activate your base station.
If you haven't activated your base station yet, then you don't have a control panel.

If you have a camera installed, make sure it's not setup as a "second location", because the camera won't have a "control panel".

Cheers

My iPhone app suddenly logged

My iPhone app suddenly logged out and now I can not login via mobile or desktop.

I was having the same issue,

I was having the same issue, they just released an update for the app. You have to update it and then you can log back in.

The only thing that comes up

The only thing that comes up for me after logging in and clicking on my account is a blank screen. However, i can go yo my account on my android phone and on my daughters I table. Thought it was my computer but I guess it isn;t since othhers having similar problem.

Well after 2 weeks and hello

Well after 2 weeks and hello tech I still can’t log into app. My cameras were never hooked up and are on their way back. I have spent over 12 hours talking to people. And about 18 hours on hold. I can’t even access my account online. I just want to b able to see if system is on. The fob works. That’s about it. The sensors fall off the windows and doors. I am more than disappointed. I guess I will be installing ring devices instead. Extremely disappointed isn’t even the word I would use. It got so bad they actually sent me an entire box and they didn’t even know it. I called and was honest. I finally got an label to mail it back to them. Getting a return label took 2 weeks to get. I don’t know what rocket scientist programmed our base station into the 2nd box that was not opened. Because it took me 2 hours for the tech support on phone on to listen to me with the serial numbers I actually had on the base. The base is very nice and is a pretty blue light. Not sure about the app or website. Because I can’t get on. The keypad is very nice. It showed when I first put up a sensor that it’s battery was low. Yep that quick. As soon as I pulled Tab off and had other sensors on. I received like 12 texts saying battery was low. Good stuff. But I really wish I could obtain the app or sign online. I attempted to sign online but that makes up download a not so nice toolbar which is hard to remove. It Does Not give you sign on. I am waiting currently ah hour for the control panel to come up on my laptop. Our internet is very good here. Hmmmmmm I do know that the ring doorbell I bought and installed is the ticket !!!!! It works unbelievable. !!!!!!!! App is incredible. Oh one other nice thing I can say about Simplisafe is they have a nice sign for you to put in your yard. Don’t buy this !!!!!! Awful junky. Monitoring service answers quickly. But Simplisafe anyone is over 1-4 hours to get ahold of. Anyway. Not to mention I emailed DAVE for them to call. I am 3 weeks out still waiting. Go with ring!!!! Their products deliver. SimpliSafe. I am not feeling good about.

Terrible customer service.

Terrible customer service. Where are they ? App can’t sign into. Can’t login in website either.

I cannot login using iPhone,

I cannot login using iPhone, but am able with iPad.

New customer. Could log in

New customer. Could log in now can't calling me new device send email that never arrives. Tried 3 laptops, phone,, chrome and internet explorer. NADA. Any suggestions There is no it help--plain customer sirice folks that say same rote things that don't work

New customer. Could log in

New customer. Could log in now can't calling me new device send email that never arrives. Tried 3 laptops, phone,, chrome and internet explorer. NADA. Any suggestions There is no it help--plain customer sirice folks that say same rote things that don't work