I have been a simplid\safe customer since 2013. I bought my system and love it. But, recently I was advised by a friend that your company was trading the old system for a new system.
I called the Simplisafe number twice and was told I was too late. I was never contacted by the Simplisafe, and was told by an employee that they did not advertise it.
Simply I lost out because Simplisafe decided to do the promotion but not advertise it. I am highly upset, and wish to have the opportunity of receiving a new system for my old one. I have recommemded your system to two individuals and they purchased full systems. I am upset at the fact that twice no one who answered my call even after talking to a supervisor would approve my upgrade
. I would respectfully request that someone contact me and offer me a new system for my old one.