Dave Ramsey, Personal Finance Expert:
“Protecting your family is important, but don’t ever sign a long-term contract. Do it the right way with SimpliSafe. These are the good guys!”
Last updated: February 2020
SimpliSafe, Inc. ("SimpliSafe") takes your privacy seriously. We believe in protecting your information as well as your person and belongings. The purpose of this Privacy Policy is to describe how SimpliSafe collects, uses and shares information about our customers, whether obtained through our call center or online interfaces (e.g., website and mobile applications) owned and controlled by us, including www.simplisafe.com (collectively referred to herein as the “Site”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, please feel free to Contact Us or as described in Section 7 of this Privacy Policy.
Our Privacy Policy explains:
Scope; Third Party Sites
This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third party sites that are not owned or controlled by SimpliSafe. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.
Additional Terms
Please reference our Terms of Sale which apply to your purchase of our products. Please also note that use of our Site is subject to the Website Terms of Use. Moreover, if you subscribe to SimpliSafe’s monitoring services or activate service offerings made available in connection with a SimpliSafe product that do not require a monitoring subscription, use of those services are also subject to the Terms of Service.
SimpliSafe collects certain information to enable you to take full advantage of our offerings when you register at our Site, order products or services either through the Site or through our call center, communicate with customer service representatives, participate in our contests, surveys, promotions, or activities, or otherwise communicate with us. If you choose, you can visit the Site without providing us with any information about yourself.
We seek to limit the collection and use of customer information required to deliver service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
Personal Information You Provide To Us When You Become a Customer
Types of personal information we collect when you become a customer and provide it to us include:
Personal Information You Provide To Us When You Subscribe to Monitoring Service
Types of personal information we collect when you become a subscriber to monitoring services and you provide it to us include:
Personal Information Collected through the Security Camera or other Camera-Enabled Products
When you enable the recording features of your security camera or other camera-enabled products (for example, SimpliSafe’s video doorbell product), we will record, store, and process video and/or audio recordings from the device, depending on how you configure the camera and its settings. This may include capturing and making available to you portions of the recording data as part of a notification or analysis of the data to identify motion or other events. We process and store information from your camera-enabled product so that we can send you alerts when there is an event. If you have the recording features enabled, during the subscription period applicable to your camera-enabled product we will capture, process, and store video and audio recordings from your camera for at least 30 days from the date such data is first recorded and stored on our systems ("SimpliSafe's date of first capture"). During your subscription period, you will be able to access those recordings for up to 30 days from SimpliSafe's date of first capture of such data.
NOTE: Privacy laws in your state may impose certain obligations on you and your use of security camera or other camera-enabled products. You (not SimpliSafe) are solely responsible for ensuring that you comply with any applicable laws when you use such camera-enabled products. For example, you may be required to display a notice (even inside your home) that alerts visitors to your home that you are using a security camera or other camera-enabled products that are recording audio and video. Please also consider that recording and sharing of video that involves other people may affect their privacy rights.
Non-personally Identifiable Information We Collect Automatically
As is true with most websites, we collect certain non-personally identifiable information automatically as you use our Site, such as:
Non-personally Identifiable Information Collected Through Cookies and Analytics Partners
We use analytics partners to collect certain non-personally identifiable information about how our Site is used. We and our analytics providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Site through your computer or mobile device. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies. We use cookies to improve the quality of our service, including for storing user preferences, tracking user trends and providing relevant advertising to you. (See, “Advertising” below.)
By using this Site, you consent to the processing of data about you by our analytics partners in the manner and for the purposes set out above. Currently, our analytics partners include, without limitation, Google Analytics, Optimizely, and Crazy Egg. In order to make sure you understand how our analytics partners handle your non-personally identifiable information and how they interact with our Site, you should visit the pages linked below for more information, as SimpliSafe has no ability to control or monitor our analytics partners’ data collection or data use practices with respect to such information. Google Analytics uses cookies to help us understand how visitors use our Site and to compile reports on website activity. For more information regarding Google Analytics please visit http://www.google.com/analytics/terms/us.html. For information on how to opt-out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/. Optimizely is a third party website optimization service that analyzes your use of our Site and our relationship with you, so that we can improve our Site. For more information on the privacy practices of Optimizely, please check https://www.optimizely.com/privacy . You can opt out from Optimizely at anytime by following the instruction at http://www.optimizely.com/opt_out . Crazy Egg’s Analysis Service is a web analytics service that gives us data about where users are clicking on our Site. You can visit their privacy policy at: https://www.crazyegg.com/privacy and their opt-out feature at: https://www.crazyegg.com/opt-out.
SimpliSafe Product or Account Interaction with Third Parties
If SimpliSafe offers any product or account connections or integrations with third-party products, applications, functionality, or services (collectively, “Third-Party Products and Services”), and you choose to enable or connect to such Third-Party Products and Services through the means authorized and directed by SimpliSafe and/or such third-party partners, you acknowledge and agree that we may share certain information about you with such third parties for account authentication and management, and to enable the activation, connection and integration with and to such Third-Party Products and Services on such third parties’ platforms. For example, when you elect to use Third-Party Products and Services, such as SimpliSafe’s Amazon Alexa Skill, the August Smart Lock, Apple Watch or Google Assistant (as and when each is introduced), you agree that we may provide certain data about you to such partners in order to enable the activation, connection and integration with and to such Third-Party Products and Services you intend to use or otherwise choose to activate. In some cases, SimpliSafe or the third-party partner will instead (or also) ask for permission to control the SimpliSafe products and services and/or Third-Party Products and Services that you have activated and connected to as contemplated hereunder. Your consent is required to allow any of these exchanges or requests for control and you will be able to revoke or disable it at any time.
In addition, SimpliSafe may share information with such third-party partners with your permission. For example, when you enroll or activate Third-Party Products and Services, you may be asked for your permission to share certain data between SimpliSafe and our partner. SimpliSafe requires your consent before sharing information in these circumstances. We may also receive information from our partners and other sources and combine that with the information in your SimpliSafe account to determine eligibility and efficacy of our programs.
Additional information about the limited circumstances in which information from your SimpliSafe account may be shared with third parties is described below in the section titled "How we Use and Share Your Information".
Any SimpliSafe data that you choose to share with a third party, either directly or by or on behalf of SimpliSafe through the authorizations, integrations and connections permitted hereunder, is governed by that third party<’s privacy policy while in that party’s possession.
Any data that SimpliSafe receives from third parties will be processed and stored by SimpliSafe and will be treated in accordance with this Privacy Policy. This information may be processed in the same ways as any other data that is a part of your SimpliSafe account.
No Information From Children or Teens Under Age 18
This Site is not directed to, and we do not knowingly collect any personal information from, children or teenagers under the age of 18. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If you are under the age of 18, you may only use this Site under the supervision of your parents or guardians.
Third-Party Sites and Social Media
Our Site may contain links to other websites operated by third parties and may include social media features such as Facebook, Twitter and Pinterest buttons or links. These third-party sites may collect information about you if you click on a link and the social media sites may automatically record information about your browsing behavior every time you visit a site that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the link, not this privacy policy.
Tell-A-Friend
If you use our “tell-a-friend” feature, we ask for your friend’s name and e-mail address. We use this information only to send the communication you requested and to monitor the effectiveness of our tell-a-friend feature.
To Provide Products, Services, and Information
As described above, we collect information from you so that we can provide products and services that you purchase from us, and to provide information that you request from us. This includes sending you alarm alerts and important service information about your alarm and our services. We use your personal information to contact you about your orders, process credit card / debit card transactions, and ship our products to you. We may send you information about our products and services, and new offerings. We may provide information to third party service providers that help us process orders and fulfill and deliver products and services that you purchase from us. You may opt out of receiving future communications (with the exception of alarm alerts and service information) from us by logging into your account and editing your profile. You may also opt out of receiving commercial e-mail from us by following the instructions in each e-mail. To ensure reliability and improve your experience with our mobile app, we share information with Google Firebase to measure your in-app experience and improve its usability, speed, and reliability; only non-personally identifiable information is shared.
If you subscribe for monitoring services, or make other purchases through the Site, your credit card or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by the payment processors with which we work. We may also collect some limited information, such as your postal code, mobile number, and details of your transaction history, all of which are necessary to provide the monitoring services or products. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, including recurring payments if you become a subscriber, and your card’s type, expiration date, and certain digits of your card number.
We use third parties to assist with providing our products and services to you (including our alarm monitoring services and dispatching emergency responders), host our Site, send out email updates about the Site, provide marketing and advertising services for us, remove repetitive information from our user lists, and process payments. These service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service. We also employ strong security and technological controls and provisions to protect against unauthorized SimpliSafe employee access to the audio and video data collected from your security camera or other camera-enabled products.
Advertising
We may use how you browse and shop in order to show you ads for SimpliSafe or our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our Site or third-party sites not owned by SimpliSafe.
We belong to ad networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. Our Site does not respond to “do not track” signals or similar mechanisms to indicate you do not wish to be tracked or receive interest-based ads. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org).
Your Consent
Except as otherwise provided in this Policy, we will share personal information with companies, organizations or individuals outside of SimpliSafe when we have your consent to do so.
Legal Proceedings
We will share personal information with third party companies, organizations or individuals outside of SimpliSafe if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Transfer in the Event of Sale or Change of Control
If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner. In such a case, unless permitted or otherwise directed by applicable law, your information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer.
You can access and update certain information we have relating to your online account by logging into your online account and visiting the “monitoring” section to update contact information for your alarm monitoring and dispatch. Under the “log in” section you can update your email address and password. If you have questions about personal information we have about you can Contact Us or call us at 800-548-9508. You can opt-out of receiving marketing and promotional e-mails from SimpliSafe by using the opt-out or unsubscribe feature contained in the e-mails.
You can close your online account by calling us at 800-548-9508. If you close your account, we will no longer use your online account information or share it with third parties. We may, however, retain a copy of the information for a period of time reasonably necessary for archival purposes, and to avoid identity theft or fraud.
We use commercially reasonable physical, technical and administrative security measures and safeguards to protect the confidentiality and security of your personal information. However, since the Internet is not a 100% secure environment, we cannot guarantee, ensure, or warrant the security of any information you transmit to us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that e-mails and other communications you send to us through our Site are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice as we deem appropriate. We will also keep prior versions of this Privacy Policy in an archive for your review.
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please Contact Us, call us at 800-548-9508, or contact us by US postal mail at the following address:
SimpliSafe, Inc. 294 Washington Street, 9th Floor Boston, MA 02108Attention: Privacy Policy Feedback
Effective: January 1, 2020
CALIFORNIA RESIDENTS
If you are a resident of California, this California privacy notice applies to you and supplements SimpliSafe’s main Privacy Policy. This California privacy notice is intended to provide certain additional information to you as required by the California Consumer Privacy Act of 2018 (“CCPA”).
“Personal information” as used in this California privacy notice applies to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household such as your real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Personal information does not include publicly-available information and certain other information that is regulated by other applicable laws.
We do not sell or monetize our users’ personal information in the traditional sense (i.e., get paid to share your personal information). However, the CCPA defines the term “sale” very broadly, and it likely includes the sharing of personal information with third parties.
Your Rights
Right to Know
You have the right to request that we provide certain information to you about our collection of your personal information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:
You have the right to request that we provide certain information to you about our disclosures and sales of your personal information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:
You may only make a verifiable “Right to Know” request twice within a 12-month period.
Right to Opt-Out
We never monetize your personal information, however, we may share it with certain strategic partners, social media partners, advertising partners and networks, and other third parties that provide offers we think may be of value to you as discussed below, which could be considered a “sale” under the CCPA. You have the right at any time to opt-out of this sharing and the potential sale of your personal information by clicking here.
Right to Delete
You have the right at any time to request that we delete your personal information. However, in some cases we cannot delete all or some of your personal information as required or permitted by applicable laws.
Right to Non-Discrimination
We will not discriminate against you for exercising your rights under the CCPA, such as by denying you products and services, charging you different rates or prices, including use of discounts or penalties, or suggesting or providing a different level of service or quality of products to you. However, we may charge a different price or provide a different level or quality of products and services if the price or difference is directly related to the value provided to you by your personal information.
We may from time to time offer you financial incentives, including payments to you as compensation, for collecting, selling, or deleting your personal information. We also may offer a different price, rate, level, or quality of goods or services to the consumer if that price or difference is directly related to the value provided to you by your personal information.
Contact
To submit a request to exercise your “Right to Know” or “Right to Delete” rights provided in this California privacy notice, please click here or call us at (844) 746-7547 to submit your request. We will evaluate the request and take action where required to do so. If you have a SimpliSafe account, we may direct you to your account in order to fulfill your request where applicable.
Depending on the nature of your request, we may have to verify your identity when you contact us. We may do this by asking you to:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.
We endeavor to respond to your request as soon as we can. If we are not able to respond to your request within 45 days, we will let you know that we may require additional time (up to 90 total days).
You may also use an authorized agent to exercise your rights on your behalf. If you wish to use an authorized agent, we require that your authorized agent provide written proof to us that he or she is authorized to act on your behalf, and we may also require your authorized agent to verify his or her own identity. To appoint an authorized agent, please contact us here (for Right to Know or Right to Delete requests) or here (for Right to Opt-Out requests) or contact us by phone at (844) 746-7547.
Information We Collect
If You are a Visitor to Our Website or Interact With Us:
If You Are a SimpliSafe Customer:
Note that in addition to what is disclosed above, we may share your personal information with our service providers in order to operate and deliver our products and services, operate our website, and help us in other areas of our business. For more information about how we use service providers, please review the section titled, “HOW WE USE AND SHARE YOUR INFORMATION,” in our main Privacy Policy.
Make home feel safe and cozy with SimpliSafe and Nest. SimpliSafe helps the
Nest Learning Thermostat know when you’re home or away to make saving
energy simple. When you arm SimpliSafe to leave, SimpliSafe tells your Nest
Thermostat, so it knows it’s time to lower your energy use. When you come
home and disarm SimpliSafe, your Nest Thermostat knows you’re back and
makes home cozy. Saving energy just got simpler.
“I built SimpliSafe to make home security simpler and smarter. It uses advanced wireless technology, there’s no annual contracts, and it saves you hundreds. I’m proud of that.”
Chad Laurans, CEO & Chief Engineer
24/7 Protection. Exceptional Savings. No Annual Contracts.. Introducing 24/7 protection you can truly trust to keep your home safe. SimpliSafe is an award-winning home security system—built by a Harvard-educated engineer. It protects your home with wireless technology. SimpliSafe is so remarkably effective a Wisconsin police department uses it to catch criminals.
Tech experts at CNET call SimpliSafe “better, smarter home security... an outstanding value.” Why? We got rid of everything that makes most home security such a pain. There’s no annual contracts, no middlemen, and no landline needed. You get superior protection—for less than ½ what traditional companies charge.
Get more security, more freedom, and more savings. That’s SimpliSafe.
Winner of CNET Editor’s Choice Award, Angie’s List Super Service Award, and A+ Rated by the Better Business Bureau.
Dave Ramsey, Personal Finance Expert:
“Protecting your family is important, but don’t ever sign a long-term contract. Do it the right way with SimpliSafe. These are the good guys!”
Police Chief Joe Balog and his force use SimpliSafe in sting operations. It's faster than other security systems, so they get there in time to catch the criminals.
SimpliSafe has sliced out shady annual contracts, intrusive installations, and costly middlemen. We designed our system from scratch to give you everything you need in a security system plus some exciting bells and whistles. We sell direct to you, online. Our system is easy to self-install, and we pass the savings onto you with excellent equipment pricing and monthly monitoring for just $14.99/month.
No Phoneline Needed. Independent cellular connection that can't be cut by intruders. Learn more
In an emergency, every second counts. Learn more about our instant intrusion response.
You’ll have access to advanced system control from your smartphone or laptop. Learn more
Keep track of liquor cabinets, gun safes, medicine cabinets, file drawers & closets and more. Learn more
With alarm and activity alerts sent directly to your phone, you’ll know what’s happening, when it happens. Learn more
SimpliSafe will alert the police even if a burglar smashes the keypad. Learn more
Wireless & installs in under an hour. Your system arrives pre- programmed to work instantly. Save Hundreds! Learn more
We offer the highest caliber monitoring available for three times less. Learn more
SimpliSafe runs on powerful lithium batteries that last 5 years so you stay secure when the electricity fails. Learn more
Monitoring gets you discounts of up to 20% on your home insurance. Trusted by all major insurance companies.Learn more
Customers stay with us because of our exceptional security and legendary customer support, not because of contracts.Learn more
Faster smoke and CO sensors ensure your safety in the event of a fire or gas leak emergency.Learn more
Sensors have a 400ft range and protect homes of any size. Systems are customizable to fit your needs. Learn more
Pack up your SimpliSafe and re-install it at your next home. And it grows with you: you can always add more sensors. Learn more
From Tom and Jerry to Clifford and Fido, SimpliSafe gets along with pets of all shapes and sizes. Learn more
Free Apps for iPhone and Android smartphones. Take control of your security with a more sophisticated personal Command Center.
Many alarm companies have absolutely huge sneaky hidden fees. They advertise their alarms as being “from $99”, then they get you to sign a contract for over $1,000—and you can’t leave them for at least 3 years. But SimpliSafe alarms have no hidden charges.
We’re so confident you’ll love your SimpliSafe alarm that we’ll let you try it RISK-FREE with an incredible no-risk 60-day money back guarantee. SimpliSafe alarms are reliable, easy to use, have no annual contracts and no hidden costs.
Traditional Alarm Company | SimpliSafe: a Better Way |
---|---|
Old wired technology. Traditional alarm companies |
State-of-the-art 100% wireless technology. We ![]() |
Monitoring is $42.99 a month. |
Ours is just $14.99 a month. SimpliSafe protects your home |
The moment you let them put a system into your home, you’re |
No annual contracts! Our customers stay with us because of |
Auto-renewal clauses grab another $1,547 from you if you don’t |
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No hidden charges, no |
Many frustrated customers (just google “alarm system |
Growing by word of mouth. See our Facebook fan page. |
Uses a phone line to connect to the monitoring center. |
Uses its built-in and independent cellular connection, which is |
Prices are kept high because there are so many |
We don’t have expensive salespeople or middlemen. That’s |
Installation typically costs between $99 and $500. You’ll |
Set-up is easier than you could ever imagine. No tools |
As soon as you sign up, there’s no going back: you cannot cancel even if you try. |
We put our money where our mouth is: you can try us completely risk free, with three amazing guarantees. SimpliSafe comes with a 100% satisfaction guarantee |
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“No installation, no annual contracts, very smart.” |
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“Everything is included, and it’s portable so if you change apartments, you can just bring it with you.” |
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“David vs Goliath, SimpliSafe vs ADT: SimpliSafe aims to upstage their larger rivals by giving consumers what they really want. Even without fancy marketing, word is spreading.” see review |
You have a HUGE home: If your home is larger than 20,000 square feet (about the size of a football field)—or if it has more than 50 windows on the first floor—you would probably benefit from a system that can handle a huge number of sensors. Our advice would be to go to a traditional contract security company —and keep in mind the things we’ve warned you about.
You run a large commercial property such as a shopping mall—you would probably benefit from a system that has CCTV or security guards, in which case you should probably go to one of the traditional contract security companies—and keep in mind the things we’ve warned you about.
However, if you’re one of the 95% of people who don’t run a large commercial property, then SimpliSafe is probably the best choice for you. If you’re in any doubt, contact one of our security consultants at 1-800-548-9508 for free friendly advice.
SimpliSafe’s wireless sensors are so easy to install, even your kids could do it! Why spend hundreds when installation is this easy? Do it with the kids and save—in under 30 minutes!
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Expert monitoring specialists guard your home every second of
the day to provide continuous protection, advanced detection and
rapid response.
Us | Them | |
---|---|---|
Alarm Monitoring | $14.99/mo | $30/Mo |
Cellular Connection | $0 | $12/Mo |
Landline Phone | $0 | $24/Mo |
Expert monitoring specialists guard your business every second of
the day to provide continuous protection, advanced detection and
rapid response.
Us | Them | |
---|---|---|
Alarm Monitoring | $14.99/mo | $30/Mo |
Cellular Connection | $0 | $12/Mo |
Landline Phone | $0 | $24/Mo |
SimpliSafe helps the Nest Thermostat learn when you’re home or away to make saving energy even simpler. When you arm SimpliSafe to leave home, SimpliSafe tells Nest Thermostat, so Nest Thermostat knows it’s time to lower your energy use. When you come home and disarm SimpliSafe, Nest Thermostat knows you’re back and makes home cozy. Saving energy just got simpler.
Know what’s happening the instant it happens. Instant Alerts bring you real-time knowledge of arm/disarm notifications, alarm trigger alerts, Secret! Alerts, power outage notifications...and more!
They’re completely customizable—so you can choose which kinds of alerts you want to receive and how you want to get them! Plus—you can make sure customizable alerts reach the people that matter most. So you can loop your spouse, your kids and more into your home’s security.
Family, guests, roommates, kids: our houses are full of people getting into places they don’t always belong. Secret Alerts give you the power to know everything that happens at home—like your own private eye.
These alert-only sensors tell you when a sensor is activated, without triggering an alarm. So you can secretly keep an eye on your closets, safes, private drawers, liquor cabinets and more!
Imagine if someone opened your gun safe without your knowledge or permission. Secret Alerts ensure that you always know the hidden activity in your home.
Most alarm companies make set-up complicated so they can force you to pay outrageous installation fees. With SimpliSafe there are NO expensive set-up fees, NO complicated wiring, and NO strangers drilling holes in your walls!
Sleek wireless alarms are so easy to install, anyone can do it! And it will look so good that your neighbors will think you spent hundreds!
All your sensors arrive pre-programmed, batteries installed & adhesive strips ready-mounted—so you can arm your home against intruders in under an hour.
Learn the Two Powerful Secrets for Stopping Intruders In Their Tracks:
Most wireless alarm systems have a
dangerous defect—if an intruder smashes the Keypad
quickly enough, the police don’t get alerted. SimpliSafe has
solved this problem: we took the brains of your system out
of your keypad, and hid them in your Base Station.
SimpliSafe protects your home with COPS Monitoring. It was recently named Best Monitoring in the Industry according to the independent Central Station Alarm Association.
Real safety is reinforced. COPS central stations are U.L.-Listed, F.M.-Approved, and Five Diamond Certified—the highest caliber protection available. Its fortified by a nationwide network of fiber optic cables running along multiple signal carriers. You’re protected even during catastrophic natural disasters. That means it’s real security you can count on.
This is the most affordable and comprehensive protection possible. 24/7 professional protection is just $14.99—with a free cellular connection built-in!
Most alarm companies charge you over $30, $40 or sometimes $50 every month…for the exact same level of monitoring.
SimpliSafe is the ONLY alarm company that gives you the freedom to subscribe to our monitoring service for as long as you want and cancel at any time, without any termination fees or hassles. You pay $14.99 per month and that’s it.
…And re-activate whenever you likeSince our alarm monitoring and emergency dispatch service is a pay-as-you-go monthly plan, you can suspend and re-activate your service as you see fit.
When you’re protected by SimpliSafe’s alarm monitoring, expert monitoring specialists guard your home every second of the day to ensure your safety. And it’s just $14.99/month.
Never fear a power outage or electricity failure again. SimpliSafe runs on powerful lithium batteries that last 5 years—so you stay secure when the electricity fails. Plus, the Base Station comes equipped with a built-in rechargeable backup battery, which can power your system for 24 hours and be recharged at any time.
“I have had my system for about 6 weeks now my wife and I love it. We just lost power for four days, I took the base to my in-laws and recharged it twice. It worked great during the power outage. I spoke to some neighbors who have also recently got alarms with other companies, they were very upset because their system died pretty quickly and were not able to recharge it.”
Home insurance companies know the value of professional alarm monitoring. That’s why you will save 5% to 20% on your insurance premiums when your protect your home with SimpliSafe monitoring!
With savings that great, your professional alarm monitoring might even pay for itself. Over 100,000 SimpliSafe customers are saving money on their insurance premiums! These are just a small sample of the insurance companies we work with:
When a fire is burning in your home every second counts. SimpliSafe smoke detectors are built with photoelectric sensors for faster detection of a fire before it breaks into a flame, giving you and your family more time to get up and out of your home. Photoelectric sensors like ours are less likely to trigger annoying false alarms.
Never worry about sleeping through a fire alarm. This monitored detector will sound its own internal siren as well as trigger the full security system alarm.
SimpliSafe sensors have a huge range of 400 ft., so our system is perfect for homes and businesses of any size (unless you live in the Superdome).
Some alarm companies make it almost impossible to personalize your alarm for your home. Every SimpliSafe alarm system is 100% customizable to meet your home’s unique needs. Our systems support up to 41 sensors—you can add more at any time via our online security shop or with a quick call to our friendly support team.
SimpliSafe uses more precise motion sensors to ensure your pets won’t trigger your alarms. Simply place your motion sensors where your pets can’t fiddle with them, and your cats or dogs can comfortably play at home without triggering an alarm.
It’s easy to make sure your pets won’t set off your alarm with SimpliSafe’s unique Test Mode. And our security specialists are available for a consultation if you’re having trouble finding the right position!
Normally, the Motion Sensor looks straight out and down towards the ground. If your pet is triggering the sensor, just place it about 4-5 feet above ground level, and turn it upside down! This way, your pet can’t trigger it, but an intruder will!
All SimpliSafe Equipment will fit a new home quickly and easily. Moving to a larger place? No problem. Order extra sensors anytime
We include extra 3M command strips in every box, making it easy for you to move sensors to a new home. These adhesive strips are super strong, but are also engineered to pull off cleanly without damaging your walls.
CNET calls SimpliSafe “better, smarter home security...you’ll have a hard time finding a better option at a better price.” Here’s why:
We protect your home 24 hours a day with a state-of-the-art security system, professional alarm monitoring, and instant police dispatch. Your security system is so effective that actual Wisconsin police uses it to catch criminals. We use COPS monitoring—winner of CSAA’s Best-in-Industry Monitoring.
...and it’s only 14.99/month Compare that to the $50/month most other companies charge. That adds up to savings of over $500 every year.
*SimpliSafe sent free systems which helped Genoa City police and community to stop a local crime spree
Free App available for iPhone and Android
Smartphones Only Available with interactive alarm
monitoring plan.
All SimpliSafe Equipment will fit a new business quickly and easily. Moving to a larger place? No problem. Order extra sensors anytime
We include extra 3M command strips in every box, making it easy for you to move sensors to a new business. These adhesive strips are super strong, but are also engineered to pull off cleanly without damaging your walls.
SimpliSafe sensors have a huge range of 400 ft., so our system is perfect for homes and businesses of any size (unless you live in the Superdome).
Some alarm companies make it almost impossible to personalize your alarm. Every SimpliSafe alarm system is 100% customizable to meet your business’s unique needs. Our systems support up to 41 sensors—you can add more at any time via our online security shop or with a quick call to our friendly support team.
CNET calls SimpliSafe “better, smarter home security...you’ll have a hard time finding a better option at a better price.” Here’s why:
We protect your business 24 hours a day with a state-of-the-art security system, professional alarm monitoring, and instant police dispatch. Your security system is so effective that actual Wisconsin police uses it to catch criminals. We use COPS monitoring—winner of CSAA’s Best-in-Industry Monitoring.
...and it’s only 14.99/month Compare that to the $50/month most other companies charge. That adds up to savings of over $500 every year.
*SimpliSafe sent free systems which helped Genoa City police and community to stop a local crime spree
Business insurance companies know the value of professional alarm monitoring. That’s why you will save 5% to 20% on your insurance premiums when your protect your business with SimpliSafe monitoring!
With savings that great, your professional alarm monitoring might even pay for itself. Over 100,000 SimpliSafe customers are saving money on their insurance premiums! These are just a small sample of the insurance companies we work with:
SimpliSafe is the ONLY alarm company that gives you the freedom to subscribe to our monitoring service for as long as you want and cancel at any time, without any termination fees or hassles. You pay $14.99 per month and that’s it.
…And re-activate whenever you likeSince our alarm monitoring and emergency dispatch service is a pay-as-you-go monthly plan, you can suspend and re-activate your service as you see fit.
When you’re protected by SimpliSafe’s alarm monitoring, expert monitoring specialists guard your business every second of the day to ensure your safety. And it’s just $14.99/month.
Most alarm companies make set-up complicated so they can force you to pay outrageous installation fees. With SimpliSafe there are NO expensive set-up fees, NO complicated wiring, and NO strangers drilling holes in your walls!
Sleek wireless alarms are so easy to install, anyone can do it! And it will look so good that your neighbors will think you spent hundreds!
All your sensors arrive pre-programmed, batteries installed & adhesive strips ready-mounted—so you can arm your business against intruders in under an hour.
SimpliSafe protects your business with COPS Monitoring. It was recently named Best Monitoring in the Industry according to the independent Central Station Alarm Association.
Real safety is reinforced. COPS central stations are U.L.-Listed, F.M.-Approved, and Five Diamond Certified—the highest caliber protection available. Its fortified by a nationwide network of fiber optic cables running along multiple signal carriers. You’re protected even during catastrophic natural disasters. That means it’s real security you can count on.
This is the most affordable and comprehensive protection possible. 24/7 professional protection is just $14.99—with a free cellular connection built-in!
Most alarm companies charge you over $30, $40 or sometimes $50 every month…for the exact same level of monitoring.
Secret Alerts give you the power to discreetly watch over your business. They tell you when a sensor is activated, without triggering an alarm. So you can secretly keep an eye on your safes, private files, and more!
Wondering if your business was opened on time? Your SMS text alert tells you exactly when your alarm was disarmed and by whom.
Monitor the file cabinet full of sensitive financial and HR documents with a secret alert! You’ll get an alert if anyone accesses private areas in your office.
Know what’s happening the instant it happens. Instant Alerts bring you real-time knowledge of arm/disarm notifications, alarm trigger alerts, Secret! Alerts, power outage notifications...and more!
They’re completely customizable—so you can choose which kinds of alerts you want to receive and how you want to get them! Plus—you can make sure customizable alerts reach the people that matter most. So you can make sure your employees know what’s going on at your business.
Free App available for iPhone and Android
Smartphones Only Available with interactive alarm
monitoring plan.
Home insurance companies know the value of professional alarm monitoring. That’s why you will save 5% to 20% on your insurance premiums when you protect your properties with SimpliSafe monitoring!
With savings that great, your professional alarm monitoring might even pay for itself. Over 100,000 SimpliSafe customers are saving money on their insurance premiums! These are just a small sample of the insurance companies we work with:
Most alarm companies make set-up complicated so they can force you to pay outrageous installation fees. With SimpliSafe there are NO expensive set-up fees, NO complicated wiring, and NO strangers drilling holes in your walls!
Sleek wireless alarms are so easy to install, even an orangutan can do it!
All your sensors arrive pre-programmed, batteries installed & adhesive strips ready-mounted—so you can arm your property against intruders in under an hour.
Know what’s happening the instant it happens. Instant Alerts bring you real-time knowledge of arm/disarm notifications, alarm trigger alerts, power outage notifications...and more!
They’re completely customizable—so you can choose which kinds of alerts you want to receive and how you want to get them! Plus—you can make sure customizable alerts reach the people that matter most. So you can loop your colleagues into what’s going on at all your properties.
Free App available for iPhone and Android
Smartphones Only Available with interactive alarm
monitoring plan.
SimpliSafe protects your properties with COPS Monitoring. It was recently named Best Monitoring in the Industry according to the independent Central Station Alarm Association.
Real safety is reinforced. COPS central stations are U.L.-Listed, F.M.-Approved, and Five Diamond Certified—the highest caliber protection available. Its fortified by a nationwide network of fiber optic cables running along multiple signal carriers. You’re protected even during catastrophic natural disasters. That means it’s real security you can count on.
This is the most affordable and comprehensive protection possible. 24/7 professional protection is just $14.99—with a free cellular connection built-in!
Most alarm companies charge you over $30, $40 or sometimes $50 every month…for the exact same level of monitoring.
All SimpliSafe equipment can be moved from property to property without a hassle. Order extra sensors anytime!
We include extra 3M command strips in every box, making it easy for you to move sensors to a new home. These adhesive strips are super strong, but are also engineered to pull off cleanly without damaging your walls.
Expert monitoring specialists guard your properties every second of
the day to provide continuous protection, advanced detection and
rapid response.
Us | Them | |
---|---|---|
Alarm Monitoring | $14.99/mo | $30/Mo |
Cellular Connection | $0 | $12/Mo |
Landline Phone | $0 | $24/Mo |
SimpliSafe is the ONLY alarm company that gives you the freedom to subscribe to our monitoring service for as long as you want and cancel at any time, without any termination fees or hassles. You pay $14.99 per month and that’s it.
…And re-activate whenever you likeSince our alarm monitoring and emergency dispatch service is a pay-as-you-go monthly plan, you can suspend and re-activate your service as you see fit.
When you’re protected by SimpliSafe’s alarm monitoring, expert monitoring specialists guard your properties every second of the day to ensure your safety. And it’s just $14.99/month.
Last updated: September 2018
This is an Agreement (the "Agreement") between you ("you" or the "Subscriber") and SimpliSafe, Inc. ("we" or "SimpliSafe"). In this Agreement, "System" means the products you have purchased from SimpliSafe; "Services" mean the services you have selected to receive from SimpliSafe, including any Emergency Dispatch Services (as described in Section 23 below), Video-Related Services (as described in Section 21 below), Account Management Services (as described in Section 20 below), the Application, defined as the software or subscription services that may be downloaded to your smartphone, tablet or other connected device (or any related orconnected third-party mobile devices or product peripherals that control or connect to any of the foregoing) to access Services remotely and the customer support Services provided by SimpliSafe in support of any of the foregoing; "Premises" means the premises at which the System is located. The term “you,” as used in this Agreement, means any person or entity who accesses or uses the Services and any person or entity who creates an account and accepts this Agreement and accesses or uses the Services, including any person granted access to the Services by you.
Please read these terms and conditions carefully. These are the terms and conditions under which we are willing to provide you the Services. This Agreement contains important disclaimers, limitations of liability and indemnity obligations applicable to the Services and requires the use of binding arbitration to resolve disputes rather than jury trials or class actions (as described in Section 39 below) . By clicking the "Submit" button below or using any of the Services, you agree that you have read this Agreement and are legally bound by this Agreement, including the disclaimers, limitations of liability and indemnity obligations below. The SimpliSafe Privacy Policy at https://www.simplisafe.com/privacy-policy is incorporated by reference into this Agreement. You may print this Agreement by clicking the print button on your Internet browser.
LIFE SAFETY NOTICE: IF YOU PURCHASED A SYSTEM THAT INCLUDES SMOKE DETECTORS OR CARBON MONOXIDE DETECTORS, OR IF YOU ADD SMOKE DETECTORS OR CARBON MONOXIDE DETECTORS AT A LATER TIME, THERE MAY BE SPECIFIC REQUIREMENTS OR STANDARDS FOR THE INSTALLATION, MAINTENANCE AND LOCATION OF SUCH DETECTORS. CONTACT YOUR LOCAL AUTHORITY HAVING JURISDICTION OR CONSULT A QUALIFIED PROFESSIONAL TO ASSIST IN THE INSTALLATION, MAINTENANCE AND LOCATION OF SUCH DETECTORS. YOU HAVE SOLE RESPONSIBILITY FOR COMPLYING WITH ANY AND ALL CODES, LAWS AND STANDARDS THAT MAY APPLY TO THE INSTALLATION, PLACEMENT AND MAINTENANCE OF THE SYSTEM.
IN ORDER FOR YOU TO BECOME FAMILIAR WITH THE USE AND OPERATION OF THE SYSTEM, YOU SHALL HAVE A THREE (3) DAY PERIOD FOLLOWING ACTIVATION OF YOUR SYSTEM (THE "PRACTICE MODE PERIOD") TO PRACTICE USING THE SYSTEM. YOU AGREE THAT DURING THE PRACTICE MODE PERIOD WE HAVE NO OBLIGATION TO, AND WILL NOT, NOTIFY ANY AUTHORITIES, YOU, OR ANY EMERGENCY CONTACTS OR TAKE ANY OTHER ACTION WITH REGARD TO ANY ALARM SIGNAL WE RECEIVE, EVEN IF DUE TO AN ACTUAL EMERGENCY EVENT. IF YOU CONTACT US TO ATTEMPT TO SKIP THE PRACTICE MODE PERIOD, YOU ACKNOWLEDGE THAT IT TAKES TIME FOR THE SYSTEM TO BE PLACED ON-LINE WITH THE MONITORING FACILITY, AND NO RESPONSE TO ALARM SIGNALS, INCLUDING ANY ACTUAL EMERGENCY, MAY BE MADE UNTIL YOUR ACCOUNT DISPLAYS AS "ACTIVE" AND NOT "PRACTICE MODE" IN YOUR ONLINE DASHBOARD.
1. Services, Eligibility, and Your Account.
(a) SimpliSafe will provide you the Services subject to the terms of this Agreement.
(b) Only individuals age 18 and older are permitted to subscribe for the Services and register for an Account.
(c) To use the Services, you must register for an account (“Account”) and provide certain information about yourself as prompted by the registration form. All information related to your Account is subject to the terms of this Agreement and the SimpliSafe Privacy Policy at https://www.simplisafe.com/privacy-policy . You are entirely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account. You agree to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your Account, and to maintain your password securely to prevent others from gaining access without your permission. You agree to immediately notify SimpliSafe of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. SimpliSafe is not liable for any loss or damage arising from your failure to comply with the above requirements.
(d) We may offer the option to log into your Account through the Application using Touch ID™. You can activate or deactivate this feature by toggling on or off the “Touch ID Authentication” controls on the Settings screen and following the instructions. SimpliSafe does not have access to your fingerprint information. You acknowledge that by enabling Touch ID™, you will allow anyone who has a fingerprint stored on your device to access your Account through the Application on your device. We caution you against storing the fingerprints of others on your device, but if you do, please make sure the individuals who have fingerprints stored on your device are authorized to access the personal and Services information available through the Application. Touch ID™ can only be associated with one SimpliSafe Account at a time on a device. For information on how Apple uses and stores your fingerprint data, please see Apple’s Privacy Policy and iOS Security Guide.
(e) If you contact SimpliSafe’s customer service, you hereby consent to the means by which such contact was initiated. You similarly consent to SimpliSafe contacting you through any of the means that SimpliSafe makes available utilizing the contact information identified in your Account. This may include one-way or two-way video-enabled customer service communication methods, whether made available via your mobile device, through the Application or any other mobile or web interface now existing or later developed. Except as otherwise expressly agreed by you under a separate services agreement, SimpliSafe will not charge you any additional fees to deliver, or for you to receive, such customer support Services; however, your wireless service provider may charge a fee for air-time or data usage associated therewith. Check with your wireless carrier if you have questions about your wireless plan.
2. Term and Termination. The term of this Agreement will continue until this Agreement is terminated pursuant to this section. SimpliSafe or Subscriber may terminate this Agreement for any reason or no reason following notice sent to the other as set forth in this section. Subscriber shall provide notice of termination to SimpliSafe by (1) regular mail, postage prepaid, or overnight delivery, by a reputable, national overnight delivery service, to SimpliSafe's then current principal place of business or (2) calling SimpliSafe Customer Support at 800-548-9508 and following the instructions provided. Such notice by Subscriber shall be effective upon SimpliSafe's receipt thereof. SimpliSafe shall provide notice of termination to Subscriber by e-mail sent to the email address on file with SimpliSafe for your current online account. SimpliSafe's termination shall be effective when SimpliSafe sends the e-mail notice. If you do not provide SimpliSafe an e-mail address, then SimpliSafe may send you written notice of the termination by regular mail, postage pre-paid and any such notice shall be effective upon four (4) days following the day on which SimpliSafe sent the notice. Upon termination of the Agreement, SimpliSafe shall have no further obligation to Subscriber and Subscriber shall have no further obligation to SimpliSafe other than (i) the obligation respecting the payment of any monies due to SimpliSafe for services rendered; and (ii) the obligations set forth in Sections 3-8, inclusive, 13-19, inclusive, and 24-41, inclusive. Notwithstanding the foregoing, SimpliSafe shall refund any unearned service charges with respect to any full calendar month following any termination. SimpliSafe shall not refund any unearned service charges with respect to any partial calendar month following any termination. There are no termination fees.
3. Payment for Services. Subscriber shall pay SimpliSafe the periodic service charge in advance. You authorize SimpliSafe to charge your credit/debit card for the periodic (e.g., monthly, quarterly or annually) service charge when due. If charges are declined, SimpliSafe shall resubmit the charges for approval and notify you of the declined charges by e-mail while continuing to provide Emergency Dispatch Services for ten (10) days. If the charges are not approved and you do not make payment, SimpliSafe may, in its sole discretion, discontinue services without notice at or after the end of the ten (10) day period. If Subscriber otherwise does not pay any charges when due, SimpliSafe may, in its sole discretion, terminate this Agreement and/or discontinue services without notice.
4. INSURANCE. SIMPLISAFE'S SERVICE CHARGES ARE BASED SOLELY ON THE VALUE OF SERVICES PROVIDED AND ARE NOT INSURANCE PREMIUMS AND ARE NOT RELATED TO THE VALUE OF PROPERTY LOCATED ON OR NEAR THE PREMISES. YOU ACKNOWLEDGE AND AGREE THAT SIMPLISAFE IS NOT AN INSURER AND SHALL NOT PROVIDE INSURANCE COVERAGE AGAINST ANY LOSSES, AS DEFINED BELOW. TO THE EXTENT YOU WISH TO HAVE ANY INSURANCE COVERAGE FOR LOSSES, AS DEFINED BELOW, IT IS YOUR RESPONSIBILITY TO PROCURE AND MAINTAIN SEPARATE INSURANCE POLICIES FROM AN INSURANCE COMPANY OR COMPANIES, SOLELY AT YOUR COST AND EXPENSE, COVERING ALL LOSS, DAMAGE OR EXPENSE (COLLECTIVELY, "LOSSES"), INCLUDING ALL PROPERTY DAMAGE, PERSONAL INJURY (INCLUDING DEATH), ECONOMIC LOSSES OR ANY OTHER FORM OF LOSS, DAMAGE OR EXPENSE, ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY (I) THIS AGREEMENT, INCLUDING ANY BREACH OF ANY REPRESENTATION, WARRANTY, COVENANT OR OBLIGATION ARISING HEREUNDER (II) THE SYSTEM, (III) THE SERVICES (INCLUDING Third-Party Products and Services), (IV) THE ACTIVE OR PASSIVE SOLE, JOINT OR SEVERAL NEGLIGENCE OF ANY KIND OR DEGREE OF YOU OR ANY SIMPLISAFE PARTY (AS DEFINED IN SECTION 5), (V) THE IMPROPER OPERATION OR NON-OPERATION OF THE SYSTEM, (VI) BREACH OF CONTRACT, EXPRESS OR IMPLIED, WHICH OCCURS BEFORE OR AFTER THE SIGNING OF THIS AGREEMENT (VII) BREACH OF WARRANTY, EXPRESS OR IMPLIED, (VIII) PRODUCT OR STRICT LIABILITY (IX) THE LOSS OR DAMAGE TO OR MALFUNCTION OF FACILITIES NECESSARY TO OPERATE THE SYSTEM, TRANSMIT ANY SIGNAL TO OR RECEIVE SIGNALS AT ANY MONITORING FACILITY, (X) A CLAIM FOR SUBROGATION, INDEMNIFICATION OR CONTRIBUTION, (XI) A VIOLATION OF ANY APPLICABLE CONSUMER PROTECTION LAW OR ANY OTHER THEORY OF LIABILITY OR ALLEGED FAULT ON THE PART OF ANY SIMPLISAFE PARTY, (XII) A VIOLATION OF ANY LAW PROHIBITING THE INTERCEPTION OF ORAL COMMUNICATIONS BY ELECTRONIC MEANS, (XIII) THE ACTIONS OF ANY THIRD PARTY IN RESPONDING TO A SIGNAL FROM THE SYSTEM, OR (XIV) ANY UNAUTHORIZED ACCESS, USE OR DISCLOSURE OF YOUR PERSONAL INFORMATION (COLLECTIVELY, THE "COVERED CLAIMS"). RECOVERY FOR ANY LOSSES, AS DEFINED IN THIS SECTION 4, SHALL BE LIMITED TO THE INSURANCE YOU PURCHASE SEPARATELY FROM AN INSURANCE COMPANY, IF ANY.
5. LIMITATIONS OF LIABILITY AND RELEASE. BY AGREEING TO THESE TERMS, YOU ARE RELEASING SIMPLISAFE, ITS AFFILIATES, DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, AGENTS AND REPRESENTATIVES (COLLECTIVELY, THE "SIMPLISAFE PARTIES"), TOGETHER WITH ANY PROVIDERS OF Third-Party Products and Services (AS HEREINAFTER DEFINED), ON YOUR BEHALF AND ON BEHALF OF ALL OTHERS WHO MAKE CLAIMS UNDER THIS AGREEMENT FROM ALL LIABILITY ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY ANY COVERED CLAIM, AS DEFINED IN SECTION 4. UNDER NO CIRCUMSTANCES WILL SIMPLISAFE BE RESPONSIBLE OR LIABLE TO YOU FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, DEATH OR DAMAGES TO PROPERTY. NOTWITHSTANDING THE FOREGOING, EVEN IF ANY SIMPLISAFE PARTY IS FOUND LIABLE FOR ANY LOSSES, AS DEFINED IN SECTION 4, ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY ANY COVERED CLAIM, AS DEFINED IN SECTION 4, ANY SUCH LIABILITY SHALL BE LIMITED TO THE MAXIMUM SUM OF $1,000.00. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. SIMPLISAFE DISCLAIMS ALL LIABILITY OF ANY KIND OF SIMPLISAFE’S LICENSORS AND SUPPLIERS. SIMPLISAFE AND YOU ACKNOWLEDGE AND AGREE IT IS IMPRACTICAL AND EXTREMELY DIFFICULT TO DETERMINE THE ACTUAL DAMAGES, IF ANY, THAT MAY RESULT FROM A FAILURE BY SIMPLISAFE TO PERFORM ANY OF ITS OBLIGATIONS. THIS AGREED-UPON AMOUNT IS NOT A PENALTY, AND IS THE SOLE REMEDY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
6. NO WARRANTIES. THE SERVICES ARE PROVIDED FOR YOUR CONVENIENCE, “AS IS” AND “AS AVAILABLE”, AND SIMPLISAFE AND ITS LICENSORS AND SUPPLIERS EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.
7. Release of Insured Losses; Waiver of Subrogation. You release SimpliSafe for all Losses covered by your insurance policies and for all insurance deductibles. You also waive and release any subrogation and other rights you or your insurance company may have against SimpliSafe for money paid to you or on your behalf.
8. INDEMNIFICATION. IF ANYONE OTHER THAN YOU (INCLUDING YOUR INSURANCE COMPANY) ASKS ANY SIMPLISAFE PARTY TO PAY FOR ANY LOSSES, AS DEFINED IN SECTION 4, INCLUDING ATTORNEYS' FEES, ARISING OUT OF OR IN CONNECTION WITH, DUE TO, OR CAUSED IN WHOLE OR IN PART BY ANY COVERED CLAIM, AS DEFINED IN SECTION 4, INCLUDING THE ACTIVE OR PASSIVE SOLE, JOINT OR SEVERAL NEGLIGENCE OF ANY KIND OR DEGREE OF YOU OR ANY SIMPLISAFE PARTY, YOU SHALL INDEMNIFY, DEFEND AND HOLD SUCH SIMPLISAFE PARTY HARMLESS (WITHOUT ANY CONDITION THAT ANY OF THEM FIRST PAY), FOR ALL LOSSES, AS DEFINED IN SECTION 4, INCLUDING ATTORNEYS' FEES, ASSERTED AGAINST OR INCURRED BY SUCH SIMPLISAFE PARTY. THE FOREGOING INDEMNIFICATION OBLIGATIONS MAY NOT BE ENFORCEABLE IN SOME STATES, SO SUCH OBLIGATIONS MAY NOT APPLY TO YOU.
9. Communications Equipment and Services. The System is designed to transmit signals to a monitoring facility through certain communications equipment and services, including DSL, broadband, cellular, wireless and/or landline telephone equipment and services (collectively, the "Communications Equipment and Services"). Regardless of the form of Communications Equipment and Services used, you understand that the Communications Equipment and Services may be interrupted, circumvented, unavailable (for a limited or extended time period) or otherwise compromised, including as a result of equipment designed or used by a third party for the purpose of causing false alarms or gaining unauthorized access to or otherwise affecting or controlling the Communications Equipment and Services or any Video-Related Services. If the Communications Equipment and Services are inoperative or interrupted by any cause, there will be no indication of such at the monitoring facility and the monitoring facility will not receive a signal from your system. You must test the System's data transmission with the monitoring facility at least monthly and immediately after the installation, modification or repair of any Communications Equipment or Service. (If DSL, VOIP or other form of broadband telephone equipment and services are used, such equipment and services should be installed on a telephone line and number that is not used by the System to transmit data to the monitoring facility). If you are using the optional telephone backup for the System, you will need some other means of communications to make a phone call if and when the System transmits data by telephone. You must confirm that the Communications Equipment and Services are compatible with the System, including when you make any changes to the Communications Equipment and Services. Your access to, and availability of the Application is dependent on (i) your computer, mobile device, home wiring, home Wi-Fi network, Bluetooth connection, and other related equipment, (ii) your Internet service provider, and (iii) your mobile device carrier. You shall immediately repair (or caused to be repaired) any (i) problems with the Communications Equipment and Services; or (ii) problems with the System. Consult the Owner's Manual for your System for further important safety information for your System and the transmission of signals from your System.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOU HAVE NO CONTRACTUAL RELATIONSHIP WHATSOEVER WITH THE UNDERLYING WIRELESS SERVICE PROVIDER (THE “UNDERLYING CARRIER”) OR ITS AFFILIATES OR CONTRACTORS AND THAT YOU ARE NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN SIMPLISAFE AND THE UNDERLYING CARRIER. IN ADDITION, YOU ACKNOWLEDGE AND AGREE THAT THE UNDERLYING CARRIER AND ITS AFFILIATES AND CONTRACTORS SHALL HAVE NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO YOU AND YOU HEREBY WAIVE ANY AND ALL CLAIMS OR DEMANDS THEREFOR.
10. Additional Equipment or Services. You have selected the System based on your personal considerations (i.e., cost, the condition of the Premises, insurance requirements, etc.). Additional equipment or services, at additional cost, may provide increased detection. You agree that any additional equipment or services provided by SimpliSafe shall be subject to this Agreement. For example, you may request that, upon the receipt of signals from your System, the monitoring facility notify you of such activity (via live operator telephone call, text message or other form of electronic communication) in addition to or in lieu of providing the Emergency Dispatch Services described in Section 23 hereof. We will honor any such request provided that we have previously agreed in writing to do so. You also agree to pay SimpliSafe for such additional equipment or services. Your municipality may require a license or permit or the payment of taxes in connection with the installation, use or monitoring of the System. You are solely responsible for complying with such obligations and providing SimpliSafe with any then current license or permit number. You understand that SimpliSafe does not provide any installation or repair services for the System. You shall provide and maintain adequate power for all equipment relating to the System.
11. False Alarms; Suspension of Service and Shut-Down. You agree to prevent false alarms and be solely liable for false alarms. You must pay (or reimburse SimpliSafe) any fines, fees, costs, expenses and penalties relating to the System or Services assessed against you, SimpliSafe or the monitoring facility by any person or entity, including any court or governmental agency or any person or entity acting on the behalf of such court or agency. If (i) you default under this Agreement, (ii) this Agreement or the Services are terminated by either party for any reason, (iii) the System becomes a "runaway" system or excessively signals the monitoring facility without apparent reason, or (iv) in the opinion of monitoring facility personnel, the System otherwise becomes a “problem account,” we may suspend the Services and you authorize SimpliSafe to disconnect the System from the monitoring facility. The exercise of any such rights shall not be deemed a waiver of Company's right to damages.
12. Increase in Charges. SimpliSafe may increase periodic recurring charges at any time under this Agreement by sending the notice to you by email to the email address on file with SimpliSafe for your current online account.
13. Default. If you default under this Agreement you shall pay SimpliSafe for all Losses in enforcing its rights under this Agreement.
14. Binding Agreement. This Agreement shall become binding on SimpliSafe only after the commencement of any Services. This Agreement is binding on the parties' heirs, executors, administrators, successors and permitted assigns.
15. Applicable Law. This Agreement shall be governed by and construed according to the laws of Massachusetts without reference to its conflicts of law rules. The interpretation of this Agreement shall not be construed against the drafter.
16. Assignment. You may not assign this Agreement. SimpliSafe may assign all or any portion of this Agreement.
17. Finance and Late Charges. Invoices are due upon receipt. You agree to pay a finance charge of the lesser of (i) one and one-half (1-1/2%) percent per month (eighteen percent (18%) per year) or (ii) the maximum rate permitted under applicable law, for all charges not paid within thirty (30) days of the invoice date. In addition, you shall pay an administrative fee (late charge) of 5% of any invoice not paid (as agreed upon damages and not a penalty) within thirty (30) days of the invoice date, provided the imposition of such fee (together with the finance charge listed above) is permitted and not deemed to exceed the maximum charge permitted under applicable law.
18. No Waiver of Breach. Waiver of your breach of this Agreement shall not be a waiver of any subsequent breach. SimpliSafe's rights under this Agreement shall be cumulative, may be exercised concurrently or consecutively and shall include all remedies available even if not referred to in this Agreement.
19. Consent to Recording. Certain federal and state laws prohibit interception and recording of telephone calls and other oral communications by electronic means, including the interception and recording of telephone calls and other oral communications by the System at the Premises. You, for yourself and any other person contacting SimpliSafe or the monitoring facility or whose communication is received from the System, whether by SimpliSafe or the monitoring facility (collectively, "Users"), consent to the interception, recording, disclosure and use of the contents of any telephone call, other oral communications or video in connection with the Services. In addition, you shall notify all Users with respect to any such interception, recording, disclosure or use. YOU SHALL NOT INTERCEPT OR RECORD ANY ORAL COMMUNICATION OF ANY PERSON WITHOUT HAVING SUCH PERSON'S PERMISSION TO DO SO. Please refer to the SimpliSafe Privacy Policy at http://www.simplisafe.com/privacy-policy for important information regarding recording audio or video.
20. Account Management Services. "Account Management Services" means services relating to the remote management of the System through the Application or otherwise.
21. Video-Related Services. "Video-Related Services" consists solely of the following: (i) verification of alarm events by monitoring facility personnel in connection with the Emergency Dispatch Services to be provided pursuant to Section 23 ("Verification Services") using audio and video received from the System, (ii) real-time access to video and audio from the System through the Application ("Real-Time Services") and (iii) storage and retrieval through the Application of recorded video and audio stored on our servers, which storage shall be limited and subject to change (a) in accordance with the terms of the plan you selected or (b) if you did not select a plan that provides for terms regarding storage, at our discretion ("Recorded Services"). Verification Services are intended to assist you and any permitted monitoring facility personnel to verify an alarm event at the Premises, not to reduce or eliminate any risk of loss. None of the Video-Related Services are intended to replace alarm monitoring services or to detect or prevent unauthorized intrusion onto the Premises or any other emergency condition, including fire, smoke, carbon monoxide, medical emergencies or water damage. The Verification Services are provided and shall be used by you solely for the verification of alarm events at the Premises and no other purpose. Monitoring facility personnel will not have access to the Real-Time Services or Recorded Services unless (1) you have granted monitoring facility personnel such access through the Application and (2) such video and audio is received at the monitoring facility in connection with the Emergency Dispatch Services.
22. Lawful Recording of Video and Audio; Required Connectivity. Recording video or audio may be unlawful or violate an individual's rights, including privacy rights. You shall not use any of the Video-Related Services, or permit the use of any of the Video-Related Services, for any unlawful purpose. For example, you shall not use the System to obtain or record video in any place where a person may have a reasonable expectation of privacy, including restrooms, dressing or changing areas, locker rooms or similar areas. You also shall take all steps necessary to alert individuals at the Premises of the possibility of recording video or audio. You shall use a form of connectivity to permit the transmission of video, audio and Listed Codes (as defined below) from your System to us and any permitted monitoring facility. You shall instruct all persons who may use any Video-Related Services or the System of any limitations with respect to the Video-Related Services or the System. You shall comply with the provisions of Section 19 with respect to the use of the Video-Related Services and the System.
23. Emergency Dispatch Service. "Emergency Dispatch Services" shall be provided in accordance with this Agreement and consist solely of monitoring facility personnel telephoning the governmental authorities ("Authorities") or other persons provided by you ("Responsible Parties") or any company that provides on-site response services (“Third Party Responders”) upon the receipt of signals from your System reporting specific conditions ("Listed Codes") at the Premises. We shall provide Emergency Dispatch Services only for Listed Codes. Our obligation to provide Emergency Dispatch Services shall be satisfied by monitoring facility personnel contacting (or attempting to contact) the Authorities or Responsible Parties or Third Party Responders or by leaving a voicemail or similar type message with the Authorities or Responsible Parties or Third Party Responders. Emergency Dispatch Services are intended to reduce the risk of a burglary, robbery or other events occurring at the Premises but are not a guarantee such events will not occur or that there will be no personal injury or property loss as a result. The monitoring facility will not contact (nor attempt to contact) any Third Party Responder on your behalf unless you have specifically contracted with us to provide such service, or you have specifically requested that we provide such service (and we have agreed in writing to do so). Examples of where you might desire that the monitoring facility attempt to contact a Third Party Responder include situations (i) where the Premises are located in a jurisdiction in which the applicable Authorities will not respond to alarm signals at the Premises absent prior verification of an actual alarm event, or (ii) where you desire a faster response time than what might otherwise be provided by the applicable Authorities. Regardless of the circumstances, however, you acknowledge that, upon receipt of signals from your System, the monitoring facility will not contact (nor attempt to contact), nor have any obligation to contact, any Third Party Responder unless you have previously contracted with us to provide such service or you have previously requested that we provide such service (and we have agreed in writing to do so).
24. Consent to Communicate. The Emergency Dispatch Services require that we communicate with the Responsible Parties. Our communication may take different forms, including a live operator telephone call, a pre-recorded telephone message using an auto-dialer, an SMS or other form of text message or some other form of electronic communications. We will communicate with a Responsible Party at the telephone number you provide us, including any mobile phone number or residential landline number. You will (i) inform the Responsible Parties that we will communicate with them at such numbers; and (ii) obtain permission from the Responsible Parties that we may communicate with them at these telephone numbers. You will indemnify, defend and hold us harmless (without any condition that we first pay) for any Losses (as defined in Section 4 of this Agreement), including our reasonable attorneys’ fees, arising out of or in connection with, due to or caused in whole or in part by, any claims asserted against us in connection with or as a result of our communications with any of the Responsible Parties, including any claim under any state or federal consumer protection or similar law, including the Telephone Consumer Protection Act.
25. Alarm Verification Prior to Dispatch. Upon receipt of a Listed Code and before calling any Authorities or Responsible Parties or any Third Party Responder, monitoring facility personnel may, in their sole discretion, take any one or more of the following steps in an attempt to verify the need to report the Listed Code to the Authorities or any of the Responsible Parties or any Third Party Responder, (collectively, the "Alarm Verification Steps"): (i) telephone or attempt to telephone the Premises, (ii) if we have access to Real-Time Services or Recorded Services, receive, retrieve and review video from the System, (iii) intercept or retrieve and listen to oral communications or other audio from the System; or (iv) undertake such other reasonable steps to verify the need to report the Listed Code. Following any one or more of the Alarm Verification Steps, monitoring facility personnel may, in their sole discretion, determine to report (or not report) a Listed Code to the Authorities or any of the Responsible Parties or any Third Party Responder. In addition, if monitoring facility personnel are unable to verify the need to report a Listed Code to the Authorities or any of the Responsible Parties or any Third Party Responder, monitoring facility personnel shall have no obligation to report such Listed Code. Monitoring facility personnel shall have no obligation to review or monitor any audio or video from the System for any time that is not immediately before or after receipt of a Listed Code.
26. Alarm Cancellation. Upon receipt of any current cancellation code set in accordance with the Owner's Manual for the System or oral advice (confirmed by safe word) to disregard the receipt of a Listed Code, monitoring facility personnel may, in their sole discretion, determine not to report a Listed Code to the Authorities or any of the Responsible Parties or any Third Party Responder.
27. Data; Data Storage. Your Account provides you with access to certain data stored by us. You agree that we may delete any data delivered to us when (i) any storage period that applies to your account expires, (ii) this Agreement is terminated or expires or (iii) you deliver a written request pursuant to Section 40 and such deletion is not prohibited by any applicable law, regulation, regulatory authority or other applicable judicial or governmental order. Notwithstanding anything contained herein to the contrary, SimpliSafe is not responsible for any change to or loss of any data.
28. App Stores. You acknowledge and agree that the availability of the Application is dependent on the third party websites from which you download the Application, e.g. the App Store from Apple or the Android app market from Google (each, an “App Store”). You acknowledge that this Agreement is between you and SimpliSafe and not with an App Store. Each App Store may have its own terms and conditions to which you must agree before downloading mobile applications from it. You agree to comply with, and your license to use the Application is conditioned upon your compliance with, such App Store terms and conditions. To the extent such other terms and conditions from such App Store are less restrictive than, or otherwise conflict with, the terms and conditions of this Agreement, the more restrictive or conflicting terms and conditions in this Agreement apply. SimpliSafe will not charge you any additional fees for you to receive and download the Application; however, your wireless service provider may charge a fee for air-time or data usage associated therewith. Check with your wireless carrier if you have questions about your wireless plan.
29. SimpliSafe-Provided Interface to Third-Party Products, Applications and Services. From time to time, SimpliSafe may provide the opportunity for you to interface the SimpliSafe System, Services, Application, Account, website or other SimpliSafe product, service, functionality or service element (collectively, the “SimpliSafe Platform”) to one or more third-party products, services or applications (including their respective mobile applications (if any) or any related or connected third-party mobile devices or product peripherals that control or connect to any of the foregoing, collectively, “Third-Party Products and Services”), through and using the SimpliSafe Platform, for example the SimpliSafe Amazon Alexa Skill, August Smart Lock, Apple Watch or Google Assistant (as and when each is introduced). You decide whether and with which Third-Party Products and Services you want to interface. Your explicit consent and authorization is required for this interface, which may be revoked or disabled by you at any time. Notwithstanding the foregoing, and to the maximum extent permitted under applicable law, by (i) downloading and installing the SimpliSafe mobile application on these Third-Party Products and Services and/or any related or connected third-party mobile devices or product peripherals, and/or (ii) enabling or authorizing SimpliSafe notifications or other information to be transmitted to them, your consent and authorization to the corresponding/underlying Third-Party Products and Services, related interfaces and data exchange may be deemed to have been provided. Once your consent is given for a particular Third-Party Product and Service, you agree that SimpliSafe may exchange information and control data regarding you and your products, including your personal information, in order to enable the interface to the Third-Party Products and Services you have authorized. Once this information is shared with the particular Third-Party Product and Service, its use will be governed by the third party's privacy policy and not by SimpliSafe’s Privacy Policy. You acknowledge and agree that SimpliSafe makes no representation or warranty about the quality or safety of any Third-Party Products or Services or the interface with Product and Services and that the use or performance of the Third-Party Products or Services shall be subject to the third party’s terms of service or like terms. Accordingly, SimpliSafe is not responsible for your use of any Third-Party Product or Service or any personal injury, death, property damage (including, without limitation, to your home), or other harm or losses arising from or relating to your use of any Third-Party Products or Services. You should contact the third party with any questions about their Third-Party Products and Services.
30. End User License and Intellectual Property. Subject to the terms and conditions of this Agreement, SimpliSafe grants you a non-exclusive, non-transferable license to access and use the Services by (i) use the Application in connection with, and solely for the purpose of, controlling and monitoring the Services you are authorized to receive and/or control or monitor, and (ii) install and use the Application solely on your own handheld mobile device (e.g., iPhone, iPad, or Android smartphone or other tablet device) and solely for the purposes set forth in this Agreement. There is a risk that unauthorized persons may gain access to the Application and data thereon and you agree to assume such risk. You consent to our posting alarm event and other status reports in connection with the Service on the Application. You will keep confidential all information available on the Application and all passwords relating to the Application or access thereto. This license will continue and be co-extensive with the term of this Agreement except for your (i) failure to keep confidential all information available on the Application and all passwords or access codes relating to the Application or access thereto, (ii) use of the license or the information in any manner that negatively affects us, (iii) use of the license or the information for any illegal purpose, (iv) breach of this Agreement or (v) violation of any applicable law. You will be solely responsible for information you deliver, delete or modify. Upon termination of this Agreement or termination or suspension of the license by us, we may immediately, and without notice, disable your access to the Application and cancel all passwords or other access codes. You will not (a) disclose or make available to third parties any portion of the technology associated with the Services or the Application without our prior written consent, (b) copy, decompile, dissemble, reverse engineer, manipulate, modify, or make derivative works of any technology incorporated in the Services or the Application. SimpliSafe may from time to time develop patches, updates, upgrades or other modifications (“Updates”) to improve the performance of the Services or the Application. These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you do not want such Updates, your remedy is to terminate your Account and stop using the Services or the Application. You acknowledge that you may be required to install Updates to use the Services and you agree to promptly install any Updates that SimpliSafe provides. IF YOU FAIL TO INSTALL ANY UPDATES PROVIDED BY SIMPLISAFE, YOUR ACCESS TO THE APPLICATION AND THE SERVICES MAY BE TERMINATED.
31. Suspension of Service. SimpliSafe's obligations under this Agreement are waived automatically without notice and you release SimpliSafe for all Losses following any default or breach of this Agreement by you or if the monitoring facility, or Communications Equipment and Services are destroyed, damaged, inoperable or malfunction for any reason whatsoever, for the duration of such interruption of service, and you shall be entitled to a credit of the unearned charges paid for the period of interruption on your request, which credit shall not exceed more than one month's service charge and shall be the limit of SimpliSafe's liability. If this Agreement is terminated or the Services are suspended or terminated for any reason, you shall immediately disconnect the System from all Communications Equipment and Services (e.g., telephone line, radio transmitter, cellular transmitter, etc.). Upon termination of this Agreement or if the Services are suspended or terminated for any reason we may, in our sole discretion, without notice, and without any liability, remotely disable, disconnect or block the System and data from the System from communicating with the monitoring facility.
32. Time Limitation on Actions. All claims, actions or proceedings against SimpliSafe must be commenced in court within one (1) year after the cause of action has accrued, without judicial extension of time, or such claim, action or proceeding is barred. The time period in this Section must be complied with strictly.
33. Integrated Agreement. This Agreement and any document made a part of this Agreement contains the entire agreement between the parties respecting the transactions described in such documents and supersedes all prior or current negotiations, commitments, contracts (express or implied) warranties (express or implied) statements and representations, whether written or oral, pertaining to such transactions, all of which shall be deemed merged into this Agreement. NEITHER PARTY HAS MADE ANY REPRESENTATION, TERM, PROMISE, CONDITION, STATEMENT, WARRANTY, OR INDUCEMENT (COLLECTIVELY, "INDUCEMENT") NOT EXPRESSED IN THIS AGREEMENT RESPECTING THE TRANSACTIONS DESCRIBED IN THIS AGREEMENT AND ANY DOCUMENT MADE A PART OF THIS AGREEMENT AND, IN ENTERING INTO THIS AGREEMENT, NEITHER PARTY IS RELYING ON ANY INDUCEMENT WHICH IS NOT SET FORTH IN THIS AGREEMENT.
34. Valid Agreement. Should any provision of this Agreement (or portion of this Agreement), or its application to any circumstances, be held illegal, invalid or unenforceable to any extent, the validity and enforceability of the remainder of the provision and this Agreement, or of such provisions as applied to any other circumstances, shall not be affected thereby, and shall remain in full force and effect as valid, binding and continuing.
35. Modifications. Additions, amendments, modifications or deletions to these terms shall not become part of the Agreement unless agreed to in writing by the parties; provided that SimpliSafe may add, amend, modify or delete the terms of this Agreement by providing prior written notice of such addition, amendment, modification or deletion on its website at www.simplisafe.com/terms-of-service and/or via a notice delivered pursuant to Section 40 (ii), which amended terms shall be binding upon the parties.
36. Right to Subcontract. Monitoring of the System is provided by a third party independent contractor. Likewise, any Third Party Responder is also an independent contractor. SimpliSafe may, in its sole discretion, subcontract for the provision of any of the Services under this Agreement. The provisions of this Agreement inure to the benefit of and are applicable to (i) any subcontractors engaged to provide any of the Services to you, including any monitoring facility and any Third Party Responder; and (ii) each of the SimpliSafe Parties (and any providers of Third-Party Products and Services, if any and solely as applicable), and bind you to all such persons or entities listed in the foregoing subsection (i) or (ii) with the same force and effect as they bind you to SimpliSafe. Any subcontractor we engage is an independent contractor and not our partner or joint venturer. You authorize us to act as your agent for purposes of working with, or providing any directions to, any subcontractors with respect to the provision of the Services. You authorize us to share your personal information with our subcontractors or Third Parties for the purpose of providing Services under this Agreement.
37. Section Headings; Interpretation. The section titles used herein are for convenience of the parties only and shall not be considered in construing the provisions of this Agreement. When used in this Agreement, (i) the word "including" shall mean "including, but not limited to;" and (ii) the term "sole discretion" shall mean "sole and absolute discretion without any liability."
38. Right to Notice and Cure. If SimpliSafe breaches this Agreement, you shall provide SimpliSafe written notice specifically identifying the nature of the breach and the provisions of this Agreement affected as a result of such breach. SimpliSafe may cure the breach within five (5) business days following SimpliSafe's receipt of the written notice or, if the breach cannot be reasonably cured within such period, may promptly commence to cure and diligently proceed until cured. If SimpliSafe cures any such breach, this Agreement shall continue unabated and SimpliSafe shall not be liable to you for any Losses arising out of or in connection with, due to or caused in whole or in part by any such breach.
39. Dispute Resolution and Arbitration. PLEASE READ THIS SECTION CAREFULLY. FOLLOW THE INSTRUCTIONS BELOW IF YOU WISH TO OPT OUT OF THE REQUIREMENT OF ARBITRATION ON AN INDIVIDUAL BASIS. Certain portions of this Section 39 are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and SimpliSafe agree that SimpliSafe intends that this Section 39 satisfies the “writing” requirement of the Federal Arbitration Act.
a. In the event of any dispute or disagreement between the parties, or claim or question by a party, arising from or relating to this Agreement or the breach hereof (collectively, a “Dispute”), the parties hereto shall use their best efforts to settle the Dispute. To this effect, the parties shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If the parties do not reach such solution within a period of 60 days then, upon notice by either party to the other, such Dispute shall be finally settled by arbitration administered by the American Arbitration Association in accordance with the provisions of its Consumer Arbitration Rules. Once the Dispute is submitted to the AAA for arbitration and each party pays the appropriate filing fees, the parties agree to equally share all costs of AAA arbitration, including Arbitrator fees and expenses. The parties will remain individually responsible for their own attorney costs or other non-AAA required costs. If an in-person arbitration hearing is required, then it will be conducted at the American Arbitration Association’s office in Boston, Massachusetts.
b. The arbitration will be heard and determined by a single neutral arbitrator selected by the AAA who is a retired judge or a lawyer with not less than 15 years of experience as a practicing member of the bar in the substantive practice area related to the Dispute, who will administer the proceedings in accordance with the AAA’s Consumer Arbitration Rules. The arbitrator will apply applicable law and the provisions of this Agreement and will determine any Dispute according to the applicable law and facts based upon the record and no other basis. The arbitrator’s decision must consist of a written statement stating the disposition of each claim of the Dispute, and must provide a statement of the essential findings and conclusions on which the decision and any award (if any) is based. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
You can obtain the AAA procedures, rules, and fee information as follows:
In arbitration, as with a court, the arbitrator must honor the terms of this Agreement and can award the prevailing party damages and other relief (including attorneys’ fees). However, WITH ARBITRATION (A) THERE IS NO JUDGE OR JURY, (B) THE ARBITRATION PROCEEDINGS AND ARBITRATION OUTCOME ARE SUBJECT TO CERTAIN CONFIDENTIALITY RULES, AND (C) JUDICIAL REVIEW OF THE ARBITRATION OUTCOME IS LIMITED. The parties agree that the arbitration shall be confidential. All parties to the arbitration will have the right, at their own expense, to be represented by an attorney or other advocate of their choosing.
c. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IF YOU OR WE WANT TO ASSERT A DISPUTE AGAINST THE OTHER, THEN YOU OR WE MUST COMMENCE IT (BY DELIVERY OF WRITTEN NOTICE AS SET FORTH IN SECTION 40) WITHIN 1 YEAR AFTER THE DISPUTE ARISES -- OR IT WILL BE FOREVER BARRED.
d. NOTWITHSTANDING THE FOREGOING, THERE SHALL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE ARBITRATED ON A CLASS ACTION BASIS OR ON ANY BASIS INVOLVING ANY DISPUTE BROUGHT IN A PURPORTED REPRESENTATIVE CAPACITY ON BEHALF OF THE GENERAL PUBLIC, OTHER PERSONS OR ENTITIES DOING BUSINESS WITH SIMPLISAFE, OR OTHER PERSONS OR ENTITIES SIMILARLY SITUATED. FURTHERMORE, ANY DISPUTE BROUGHT BY OR AGAINST SIMPLISAFE MAY NOT BE JOINED OR CONSOLIDATED IN THE ARBITRATION WITH CLAIMS BROUGHT BY OR AGAINST ANY OTHER SIMPLISAFE SUBSCRIBER, UNLESS OTHERWISE AGREED BY THE PARTIES. FURTHER, THE PARTIES ACKNOWLEDGE THAT THEY WAIVE ANY RIGHT TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS OF CLAIMANTS PERTAINING TO ANY DISPUTE SUBJECT TO ARBITRATION. SUBSCRIBER SHALL HAVE THE RIGHT TO OPT OUT OF THIS AGREEMENT TO ARBITRATE BY PROVIDING WRITTEN NOTICE OF ITS INTENTION TO DO SO BY EMAILING TOS@SIMPLISAFE.COM WITHIN 60 DAYS OF THIS AGREEMENT BECOMING BINDING UPON SUBSCRIBER FOR THE FIRST TIME. OPTING OUT OF THIS AGREEMENT TO ARBITRATE HAS NO EFFECT ON ANY PREVIOUS, OTHER, OR FUTURE ARBITRATION AGREEMENT(S) THAT SUBSCRIBER MAY HAVE WITH SIMPLISAFE. IF THIS AGREEMENT TO ARBITRATE BECOMES BINDING, SUBSCRIBER CAN NOT CHANGE, MODIFY OR REVOKE IT (INCLUDING BY ATTEMPTING TO OPT OUT IN CONNECTION WITH ANY CONFIRMATION OF THE THESE TERMS OF SERVICE, AS AMENDED FROM TIME TO TIME) WITHOUT AN AGREEMENT IN WRITING SIGNED BY SIMPLISAFE. IN THE EVENT THAT THE SUBSCRIBER OPTS OUT OF THIS AGREEMENT TO ARBITRATE IN ACCORDANCE WITH THIS SECTION 39: EACH PARTY HEREBY IRREVOCABLY AGREES THAT ANY SUIT, ACTION OR OTHER LEGAL PROCEEDING ("SUIT") ARISING OUT OF OR IN CONNECTION WITH OR DUE TO ANY CLAIM OR DISPUTE THAT HAS ARISEN OR MAY ARISE BETWEEN THE PARTIES MUST BE RESOLVED EXCLUSIVELY BY A STATE OR FEDERAL COURT LOCATED IN BOSTON, MASSACHUSETTS; EACH PARTY CONSENTS TO THE EXCLUSIVE JURISDICTION AND VENUE OF EACH SUCH COURT IN ANY SUCH SUIT AND WAIVES ANY OBJECTION THAT IT MAY HAVE TO JURISDICTION OR VENUE OF ANY SUCH SUIT; EACH PARTY CONSENTS TO SERVICE OF PROCESS IN ACCORDANCE WITH THE NOTICE PROVISIONS OF THIS AGREEMENT; AND EACH PARTY HEREBY WAIVES ANY RIGHT TO TRIAL BY JURY IN ANY SUCH SUIT.
40. Notices. Unless otherwise expressly provided herein, (i) all notices required to be given to SimpliSafe shall be deemed to have been duly given if in writing and mailed by regular mail, postage prepaid, or overnight delivery, by a reputable, national overnight delivery service to SimpliSafe's then current principal place of business and (ii) all notices required to be given to Subscriber shall be deemed to have been duly given if in writing and sent to the e-mail address on file with SimpliSafe for your Account. Subscriber is responsible to provide SimpliSafe with any changes to Subscriber's e-mail address pursuant to the foregoing sentence.
41. Severability. If any provision of this Agreement is found to be invalid, the remaining provisions are still effective.
42. Privacy Policy. Please refer to SimpliSafe’s privacy policy at https://www.simplisafe.com/privacy-policy for important information about SimpliSafe’s collection, use and sharing of Customer’s personal information.
Extended Limited Hardware Warranty; Extending for Duration of SimpliSafe Premium Service Plan
Last updated: October 2018
The standard limited warranty set out in SimpliSafe’s Terms of Sale is incorporated by reference into this extended limited hardware warranty (“Extended Hardware Warranty”). Except as modified by the following Eligibility Requirements and Additional Terms & Conditions, all terms set out in SimpliSafe’s Terms of Sale that relate to this Extended Hardware Warranty, including without limitation, the Limited Warranty provision, shall remain unmodified and in full force and effect throughout the term of the Extended Hardware Warranty period. Undefined capitalized terms used herein shall have the meanings ascribed to each in SimpliSafe’s Terms of Sale.