Warning: Internet Explorer is no longer supported by SimpliSafe and will produce unexpected behavior. Please use a more modern browser like Edge, Chrome, or Firefox for the full SimpliSafe experience.
learn more
×

Need help finding something?

Take this short quiz to find the right security system for you.

get recommendations
No thanks

Welcome to the SimpliSafe Help Center

Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.

Questions and Answers:

  • I live on the ground floor and have a lot of windows. Will SimpliSafe work for me?
    Absolutely. The Entry Sensors purchased with your do-it-yourself security system can be used to protect doors or windows. The Motion Sensor can be used to fill in coverage in a room with lots of windows. Plus, SimpliSafe was designed to be expandable - you can easily order extra Entry Sensors along with your system if there are additional windows that you’d like to protect. According to the National Burglar and Fire Alarm Association, almost 80% of all home invasions occur through the front door, back door or a first floor window.
  • Is SimpliSafe right for me?

    The SimpliSafe Home Security System is designed to work in homes of all sizes. The most basic SimpliSafe custom system is perfect for most 1-2 bedroom apartments. If you have a larger home or a lot of doors and windows (particularly on the ground floor), you can easily order additional components (such as door/window Entry Sensors and Motion Sensors) to supplement your system and provide additional coverage.

    Roommates are no problem. You can order additional Keychain Remotes so that you each have your own. You can even each choose an individual PIN (up to 5 total) to use with the wireless Keypad.

    Best of all, SimpliSafe is easy to install and easy to remove in case you move to a new home. The entire system can be taken down quickly and it’s easy to change your monitoring service to reflect your new location.

  • What are the components that make up the SimpliSafe Home Security System?
    • Base Station: The Base Station is the control center of the system. It wirelessly connects to the Emergency Dispatch Service to notify you and the authorities of any trouble. The Base Station also provides voice prompts during daily operation and sounds the alarm siren in the event of an intrusion. No home telephone line is required (although may use a land-line as an alternate connection if you like).
    • Keypad: The Keypad is placed by the main entrance to your home. It allows you to turn your alarm on and off; tells you which mode the alarm is currently in; provides notice of any warnings, such as leaving a window open; and also has a panic button for emergencies. You can also use the Keypad Menu to adjust your system settings.
    • Keychain Remote: The Keychain Remote can be used to turn your alarm on and off and is small enough to be carried with you as a keychain. It also has a panic button for emergencies. The SimpliSafe Easy Setup Wizard is stored on the Keychain Remote. You can order additional Keychain Remotes for roommates or family members.
    • Motion Sensor: A Motion Sensor detects motion up to 30 feet away and 45 degrees to the left and right. It should not detect pets under 50 pounds as long as the pet can’t get within 2 feet of the sensor. By default, the Motion Sensor is only active when the system is in the Away mode and becomes active approximately 5 minutes after the alarm is turned on.
    • Entry Sensor: An Entry Sensor detects the opening of a window or door. There are two parts to an Entry Sensor: the Sensor itself and its corresponding magnet.
    • Panic Button: The Panic Button triggers your burglar alarm immediately after it is pressed. It should be placed in a location that is easy to reach in the event of an emergency, such as by your bed. To reduce the likelihood of a false alarm, the button must be held down for 1 second. The Panic Button is functional whether the alarm is off or on. There is also a panic button on the Keypad and Keychain Remote.
  • What is the range of the wireless sensors? I live in a large home -- will they work for me?

    The wireless range for the sensors is about 300-400 feet with a direct line-of-sight. We have many customers who have installed the SimpliSafe DIY security system in large homes on multiple floors, without a problem. Garages and basements, which have thick walls, can occasionally present a challenge. If you have any concerns about your location, please contact customer support for a consultation (1-800-548-9508).

    We also have a 60 day full refund satisfaction guarantee. If SimpliSafe does not meet your needs for any reason, you may return it for a full refund.

  • Is SimpliSafe available in stores?

    SimpliSafe is currently available in select retail locations, including Best Buy, Target, and Walmart stores across the country. Check your local store or call us at 1-800-548-9508 for a complete list of locations you can buy SimpliSafe.

  • What is the SimpliSafe Setup Wizard?
    Whenever you insert your Keychain Remote that comes with every SimpliSafe system into a USB port on any computer, the SimpliSafe Setup Wizard will appear on the computer screen. Use this Wizard to install your system or update your settings, such as your PIN, and access your account.

    Note: If you have our Interactive Monitoring plan ($24.99/month) you can access your system on SimpliSafe.com or through the SimpliSafe App.

  • How can I purchase SimpliSafe Original?
    It’s easy to purchase a SimpliSafe Original, you can order a new system here at SimpliSafe Original or we offer refurbished systems as well. You can call us at 800-548-9508 to speak to one of our sales specialist and order over the phone.
  • What is the SimpliSafe Home Security System?

    At SimpliSafe, our mission is to help people take control of their safety with security solutions that fit their lifestyle. The SimpliSafe Burglar Alarm System is easy to install and easy to use. Install SimpliSafe by adhering wireless sensors around your apartment or house and plugging in the Base Station. It’s also easy to customize your system through a computer or the included wireless keypad. The wireless sensors will then detect intruders and alert you to potential danger. If you don’t turn off the alarm, it will sound an 85 decibel siren in the apartment, then wirelessly contact a professionally staffed Emergency Dispatch Service to alert you and send the police to your location.

    SimpliSafe security system packages start around $200 and include the essentials of home security. You can also order additional components to further expand your system at any time.