Shop outstanding customer support

Customer Support

We don't outsource your support. Our US based team of customer care technicians are committed to speedy service.

Home Security advisors and technicians

Industry leading customer support

At Simplisafe we deliver fanatical customer support. We are committed to your satisfaction and available to answer your questions on the phone or via email.

Our representatives are empowered to help you

You won't get passed on from phone tree to phone tree in order to get a replacement part; our technicians can diagnose any product issue and make decisions that will ensure a speedy resolution of any problem.

Customer review: Jeremy M., New York, NY

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"I just wanted to post my resolution to a recent technical situation. SimpliSafe IMMEDIATELY sent out a replacement main unit and the second I plugged it in everything was thumbs up. I cannot emphasize enough how QUICK the unit made it from the east coast to south Texas. I have not seen this type of customer service EVER. This is how it should be, a company with a great product that stands behind it and goes out of their way to make things right if there is a problem. It is easy to lose faith in the sea of un-reliable companies that are flooding the consumer marketplace and SimpliSafe has renewed the concept of a REPUTABLE company. I will go out of my way to recommend these guys to anyone I know! Thank you to EVERYONE that was involved in taking care of my situation."