Welcome to the SimpliSafe Help Center
Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.
Questions and Answers:
- Can I use SimpliSafe without activating the SimpliSafe Emergency Dispatch Service?
- How do I buy the Emergency Dispatch Service? Are there any contracts or minimum commitments?
- Can I get a discount on my homeowner's or renter's insurance if I have SimpliSafe?
- My system can't connect to the Emergency Dispatch Center. It keeps telling me "No link to Dispatcher"... what do I do?
- How do I reset my Base Station to clear a "no link to dispatcher" warning?
- Why Can't I Receive My Confirmation Text Messages?
- What if I cancel my monthly service? Will my money be refunded?
- When will my credit or debit card be charged for my monthly Emergency Dispatch Service?
- I forgot my PIN / safe word / account password. What do I do?
- What is the difference between my PIN, safe word and account password?