Welcome to the SimpliSafe Help Center
Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.
- Purchase SimpliSafe
- Installation and Use
- Bill Due
- Bill Fail
- Blank Email Response
- Call Volume
- Customer Service
- Emergency Dispatch Service
- High Call
- High Wait
- How Can I Help You?
- new order
- No Signal
- smoke detector
- Wait Time
- My SimpliSafe
Questions and Answers:
- Can I get a discount on my homeowner's or renter's insurance if I have SimpliSafe?
- How do I buy the Emergency Dispatch Service? Are there any contracts or minimum commitments?
- Can I use SimpliSafe without activating the SimpliSafe Emergency Dispatch Service?
- How do I reset my Base Station to clear a "no link to dispatcher" warning?
- Why Can't I Receive My Confirmation Text Messages?
- My system can't connect to the Emergency Dispatch Center. It keeps telling me "No link to Dispatcher"... what do I do?
- What if I cancel my monthly service? Will my money be refunded?
- When will my credit or debit card be charged for my monthly Emergency Dispatch Service?
- I forgot my PIN / safe word / account password. What do I do?
- What is the difference between my PIN, safe word and account password?