No. Everything you need to set up the SimpliSafe Home Security System is included. If you do have access to a computer, you will have access to additional features and settings, but it is not required. Just plug your Keychain Remote (which has a built in USB device) into a USB port of your computer and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your home security system.

It’s easy to install the SimpliSafe Original System. Check out this 5 minute long installation video to get started.

If you have our Interactive Monitoring plan ($24.99/month) you can customize your system settings online from your user account.

If you have our Basic Monitoring plan ($14.99/month) or have not activated monitoring just insert the Keychain Remote into one of your computer’s USB ports to launch the SimpliSafe Setup Wizard. No software will be installed on your computer. Just follow the onscreen instructions. If the welcome screen does not appear, open “My Computer” on your desktop and look for the “SimpliSafe” drive. On the drive, open the “SimpliSafe.exe” file.

If you don’t have access to a computer at home, just follow the instructions in the Owner’s Manual. You can always use the Setup Wizard to update your settings and use additional features in the future, just by inserting your Keychain Remote into any computer that you have access to.

No problem! It's so easy to customize your DIY security system!

The step-by-step SimpliSafe Easy Setup Wizard can be accessed from any computer using your Keychain Remote. Just plug the Keychain Remote into a USB port and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your home security system.

Even if you don't have access to a computer at home, you can still insert your Keychain Remote into any computer (at work, at a friend's house) to access and change your settings. When you are at home and don't have access to a computer, you can still use your Keypad to customize your settings, though you will not have access to all of the features. Press MENU on the Keypad to access the menu system. You can then 1) Change your PIN, 2) Set a dialing prefix, 3) Add components, 4) Remove components, 5) Test your system, or 6) Exit the menu.

Remember, whenever you make any changes to your settings on your computer, make sure you insert your Keychain Remote into your Base Station afterwards to update your system.

No problem. The SimpliSafe Easy Setup Wizard may cause certain firewalls to provide a warning – this is normal and you should allow the connection to proceed. If you blocked the SimpliSafe.exe file you'll just have to remove the Keychain Remote that came with your burglar alarm and reinsert it. This time do not block the access.

Yes, you should still be able to use the Setup Wizard. SimpliSafe does not install any software onto your computer. To access the Setup Wizard to change your system settings simply insert the Keychain Remote into the USB port on your work computer.

Whenever you insert your Keychain Remote that comes with every SimpliSafe system into a USB port on any computer, the SimpliSafe Setup Wizard will appear on the computer screen. Use this Wizard to install your system or update your settings, such as your PIN, and access your account.

Note: If you have our Interactive Monitoring plan ($24.99/month) you can access your system on SimpliSafe.com or through the SimpliSafe App.

First, try inserting your Keychain Remote into your DIY security system's Base Station to download false alarm data and then into your computer to analyze that data. Follow the recommendations. Alternatively, if you know the cause of the false alarms, try the following:

1. Entry Sensor: Make sure the sensor and magnet are less than 2 inches apart when the door or window is closed. Make sure both pieces are firmly attached.

2. Motion Sensor: If you have pets, move the sensor higher up and further out of their reach. Also, make sure the sensor does not face a heater, air conditioner, or direct sunlight.

3. Panic Button: If a panic button is being pressed accidentally, first try to move it to a different location (perhaps adhere it to a wall rather than setting in on a table). If you do not feel you need it, consider disabling it through the Easy Setup Wizard software on your Keychain Remote (Adjust Settings > Manage Components > select “Disabled” from the "Settings" drop-down box for that component). WARNING: if you do this, the Panic Button will no longer be active for an emergency.

4. Forgotten PIN: Change your PIN to something easier to remember. Provide others with their own PIN that is easy for them to remember.

Your Keychain Remote has a built-in USB device that lets you easily and securely access your alarm settings and your SimpliSafe account from any computer. Just plug the Keychain Remote into a USB port and the SimpliSafe Easy Setup Wizard will launch and guide you through setting up and using your do-it-yourself security system.

No problem.

If you have forgotten your PIN, we can help you reset your PIN. We can only do this if your burglar alarm is in the off mode. Please call our main number and and agent will be happy to walk you through resetting your PIN. Your safe word is stored in your online account, which you can easily access online at my SimpliSafe. To access your account, you will need your email address and account password, which you set up when you first opened your account. If you forget your account password, when you go to login, click on "Can't remember your password?" After verifying your identity, SimpliSafe will email a reset password login to you. You can then login and change your password.

If you don't have access to a computer, just call one of our customer support agents at 800-548-9508 and we can walk you through resetting your account password, and PIN. Once we have reset your account password, you can login and access your safe word.