You will need to activate batteries for each component before using your system. To activate batteries, simply pull on and remove the white protective strip labeled “please remove to activate batteries” from each component. (This strip will be located on the bottom of the Base Station and on the back of all the other components.)

Expected battery life is approximately approximately 3-5 years for all sensors and the Keychain Remote, and 1 year for the Keypad and Extra Siren. The Base Station batteries are rechargeable and will provide you with 8 hours of backup power. (After 5 years, you should consider replacing the rechargeable backup batteries.) The Keypad will alert you when any batteries for your wireless security system are low so that you can replace them.

To change the batteries in your sensors or Keypad, push up on the front of the sensor (in the direction of the blue arrow) – the back will stay on the wall and the battery(ies) will be exposed. Replace the batteries (AA for the Keypad and CO Detector; CR123 for Entry, Motion Sensors, Glassbreak, and Smoke Sensors; CR2032 for the Panic Button; and CR2450 for Water and Freeze). Then slide the front of the sensor back into place.

To change the battery in the Keychain Remote, first slide off the USB cap. Then slide the battery cover off by pushing the back of the Keychain Remote towards the USB connector. Replace the battery with a CR1632 battery (the same type used in many watches).

To change the backup batteries in the Base Station, unscrew the bottom of the Base Station, remove the cover and replace with new rechargeable AA batteries.

No problem. The SimpliSafe Easy Setup Wizard may cause certain firewalls to provide a warning – this is normal and you should allow the connection to proceed. If you blocked the SimpliSafe.exe file you'll just have to remove the Keychain Remote that came with your burglar alarm and reinsert it. This time do not block the access.

Yes, you should still be able to use the Setup Wizard. SimpliSafe does not install any software onto your computer. To access the Setup Wizard to change your system settings simply insert the Keychain Remote into the USB port on your work computer.

Whenever you insert your Keychain Remote that comes with every SimpliSafe system into a USB port on any computer, the SimpliSafe Setup Wizard will appear on the computer screen. Use this Wizard to install your system or update your settings, such as your PIN, and access your account.

Note: If you have our Interactive Monitoring plan ($24.99/month) you can access your system on SimpliSafe.com or through the SimpliSafe App.

You've lost your wireless security system's owner's manual? Not a problem. You can find a copy online on the Customer Support page. For those that don’t have access to a computer, they can call SimpliSafe at 800-548-9508 to have one sent by mail.