No problem.

If you have forgotten your PIN, we can help you reset your PIN. We can only do this if your burglar alarm is in the off mode. Please call our main number and and agent will be happy to walk you through resetting your PIN. Your safe word is stored in your online account, which you can easily access online at my SimpliSafe. To access your account, you will need your email address and account password, which you set up when you first opened your account. If you forget your account password, when you go to login, click on "Can't remember your password?" After verifying your identity, SimpliSafe will email a reset password login to you. You can then login and change your password.

If you don't have access to a computer, just call one of our customer support agents at 800-548-9508 and we can walk you through resetting your account password, and PIN. Once we have reset your account password, you can login and access your safe word.

You can easily update your contact information online at my SimpliSafe for your wireless security system.

Normally the dispatch center will contact you in the event of a burglar alarm, using the phone numbers you provided when you activated your service. If you need to contact the alarm monitoring station directly, please contact them at 855-693-4911. You will need to provide them with the "safe word" you chose when you activated your service in order to cancel the alarm. If you need any further assistance, please call SimpliSafe at 800-548-9508 (our main support number).

SimpliSafe partners only with fully UL certified emergency dispatch centers based in the United States that meet our rigorous screening process for DIY Security System alarm response. For further details about the dispatch center, please contact us.

Every time your SimpliSafe wireless security system alarm siren goes off, it emits a loud 85 decibel noise. The alarm immediately contacts our professionally trained dispatchers, who do two things. First, they attempt to reach you and warn you. Second, they contact the police department and ensure help is on the way. The police are contacted even if our dispatchers are unable to reach you.

Your Emergency Dispatch Service will not be begin until you activate your service. It’s easy to activate your service - just click activate (you will need the 6-digit System ID number located on the bottom of your Base Station). Once your service has been activated, your account will be put into "practice mode" for the first 3 days, so that you can learn to use it. The alarm will still sound but the police will not be contacted. You will be notified by email at the end of the practice mode that panic and burglar alarm signals will now be sent to the dispatch service.

If you don't have access to a computer, please call SimpliSafe at 800-548-9508 and we will be happy to help you activate your Emergency Dispatch Service over the phone.

It could also be a problem with your system's speaker. To test this, plug in the Base Station in the main room and see if you can hear the prompts. You can also increase the volume of the voice prompts or enable/disable the voice prompts by using the SimpliSafe website or app (Interactive Monitoring ($24.99/month) or you can use the SimpliSafe Setup Wizard on your Keychain remote.

You can use your do-it-yourself security system's Keypad menu at anytime to change your PIN, add a dialing prefix, add or remove components and test your system. To adjust your settings by using the Keypad menu, first press the button, located at the bottom left of the Keypad. On the Keypad screen, you will see three icons: , and . To use these icons, press the button below each. Use the and buttons to scroll forward and back through the different options listed at the top of the Keypad screen: 1) Change your PIN, 2) Set a dialing prefix, 3) Add components, 4) Remove components, 5) Test your system, and 6) Exit the menu. Press the button to make a selection. Press the button to cancel a selection or exit the menu.

SimpliSafe will warn you that a door or window is open with a message on the Keypad that says “1 Entry Sensor open” or “Entry Sensors open”, and also with a voice prompt from the burglar alarm's Base Station. Close open doors / windows. If you do not, those doors / windows will not be protected in the event of an emergency. Once you close them, they will then be protected.

We recommend that you place your DIY Security System's Entry Sensors on all doors and windows that could be accessible to an intruder. If you live on an upper floor, this likely includes your front door and a fire escape in the back. If you live on the ground floor, you can use the Motion Sensor to fill-in coverage in a room with lots of windows. You may also want to consider purchasing additional sensors for extra protection.

To order additional sensors, please visit our catalog online here..