Welcome to the SimpliSafe Help Center
Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.
Questions and Answers:
- I’m not allowed to install software on my computer from work. Can I still use the SimpliSafe Setup Wizard?
- When I used the SimpliSafe Easy Setup Wizard, my firewall gave me a warning. Is this a problem?
- How do I activate the batteries for each component? How long will the batteries last?
- I’ve setup my SimpliSafe components at home but I’m still a little confused about how to personalize my alarm settings.
- Does the Base Station need to be placed in any specific location?
- I don’t think my Entry Sensors are set up properly – when I open and close the door, the lights on the Sensor don’t flash.
- How do I remove the adhesive tape from the Entry Sensor magnet (not the Sensor itself)?
- Should I put the Entry Sensors on the top or side of the door?
- Which windows and doors should I put my SimpliSafe Entry Sensors on? How many do I need? How can I order extra Sensors?
- What if I have a door or window open when I’m setting the alarm?