Welcome to the SimpliSafe Help Center
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Questions and Answers:
- What happens if I forget my PIN and the alarm goes off?
- What information is available on my online account? How often do I need to access my SimpliSafe account?
- I forgot my PIN / safe word / account password. What do I do?
- I am moving to a new home. How do I tell the Emergency Dispatch Service my new location?
- How do I reach the Emergency Dispatch Service if I need to cancel my alarm?
- Who is the provider of the Emergency Dispatch Service?
- I’ve registered for my SimpliSafe Emergency Dispatch Service. What exactly happens when the alarm goes off?
- I just installed my system and then accidentally set off the alarm. Why didn’t the Emergency Dispatch Service contact me?
- I can’t hear the Base Station announcements. What should I do?
- How do I navigate the Keypad menu system?