SimpliSafe Appoints Crystal Caligiuri as Chief Customer Experience Officer

Under Caligiuri’s leadership, SimpliSafe’s core value of customer obsession comes into even greater focus

SimpliSafe today announced the appointment of Crystal Caligiuri as Chief Customer Experience Officer, where she will elevate and drive the strategy for the entire customer lifecycle.

The company, which protects more than four million people today, is laser-focused on keeping people safe and advancing its founding mission to make “every home secure.” In addition to its advanced technology and services, SimpliSafe is known for its industry-leading customer satisfaction levels, which have been recognized by esteemed publications like Forbes and Newsweek. 

Crystal brings more than twenty-five years of experience to this role, having led the end-to-end customer experience journey at several high-growth organizations, including Lightspeed Commerce, Shopkeep and Gilt Groupe. She brings a diverse mix of experience across customer engagement, operations and strategy.

“I’m thrilled to be joining an organization with customers at the center of everything they do, and that supports customers functionally and emotionally – helping them to be and feel safe,” explains Caligiuri. “I’m eager to join the team and continue to elevate the excellent service that SimpliSafe provides and strengthen our relationships with both new and existing customers.”

“We exist for our customers – to provide them with safety and peace of mind during emergency moments and also everyday moments,” says Christian Cerda, Chief Executive Officer at SimpliSafe. “I am pleased to have Crystal onboard to lead our customer operation, which continues to grow in size. Now more than ever, I am confident in our ability to innovate and enhance our services and become a leading example of customer support excellence.”

The news comes on the heels of SimpliSafe’s continued growth. The company recently opened the doors to its new, expanded Boston headquarters and plans to make 100 hires over the coming year across core business functions. To learn more about career opportunities at SimpliSafe, please visit SimpliSafe.com/careers.