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SimpliSafe Text Message Policy

Last updated: June 2025

This Text Message Policy (“Texting Policy”) outlines the procedures and guidelines for sending text messages to consumers on behalf of SimpliSafe, Inc. (“SimpliSafe”) to recipients located in the United States. Its purpose is to ensure compliance with the Telephone Consumer Protection Act (“TCPA”), the regulations and guidance issued by the Federal Communications Commission (“FCC”), and the best practices and guidelines set forth by the Cellular Telecommunications Industry Association (“CTIA”). Adherence to this Texting Policy is mandatory for all employees, contractors, and third-party vendors involved in text messaging campaigns on behalf of SimpliSafe. By enrolling to receive text messages from SimpliSafe, you agreed to this Texting Policy and acknowledge and agree that this constitutes a legally binding agreement between you and SimpliSafe.

Unless specified otherwise in our Terms of Service or Privacy Policy, the following applies to text message communications:

Supported Carriers - Text message services are available to most mobile phone carriers in the United States; including:

AT&T, Verizon Wireless, Sprint, T-Mobile USA, Indigo Wireless, MetroPCS, Bluegrass Cellular, Illinois Valley Cellular, Viaero Wireless, Pine Belt, GCI Communications, Nex Tech Communications, Shelcomm, Duet Wireless, Inland Cellular, James Valley Cellular (JVC), Standing Rock Telecom, Cross Wireless, Northwest Missouri Cellular, Alaska Communications Systems (ACS), Thumb Cellular, Carolina West Wireless, Union Telephone, MTPCS Cellular One (Cellone Nation), Cordova, Copper Valley Telecom, ASTAC, Rural Independent Network Alliance (RINA), West Central Wireless, Chat Mobility, SouthernLINC, Panhandle Wireless, Cellcom, Truphone, Google Voice, United Wireless, bandwith.com (includes Republic Wireless), Altice Mobile, Atlantic Tele-Network International (ATNI), Brightlink, Inteliquent, Aeriallink, Blue Wireless, Chariton Valley Cellular, Digital Communications Consulting, TextMe, Pioneer Cellular, East Kentucky Network (Appalachian Wireless), Limitless Mobile, Cellular One of N.E. Arizona, Nemont US UMTS, Nemont CDMA, MTA Wireless/Matanuska Kenai, Pine Cellular, Triangle Wireless, Telnyx, Enflick, C Spire Wireless (aka Cellular South), Virgin Mobile, Boost Mobile, and United States Cellular Corp.

Other carriers and phone numbers outside of the United States are not currently supported. 

Carriers are not liable for delayed or undelivered text messages.

Message and Data Rates May Apply - While SimpliSafe does not impose a separate fee for sending or receiving text messages, your carrier may impose message and data rates (including roaming fees) when you send or receive text messages. Please contact your carrier for more information regarding your plan pricing.

Message Frequency - Message frequency varies based upon the texting services that you opt-in to. Emergency Event and System Alerts are event based and may be sent on a 24x7 basis.

To Receive Emergency Event and System Alerts -  When you provide your telephone number and enable corresponding toggles to receive Emergency Event and System Alerts through “Notification Settings” inside of your SimpliSafe mobile app or through “Alerts” inside of your web account on simplisafe.com, you authorize us or those acting on our behalf to send Emergency Event and System Alerts text messages using an automatic telephone dialing system to your mobile telephone number provided to us. This is not required as a condition to conduct business with us. 

In some cases, we may send you a welcome message from 825-39 to confirm your telephone number and enrollment. In such an event we will provide specific instructions to validate your number or ask you to validate enrollment by replying with “IN”, “Y”, or “Yes” to 825-39.

When you opt-in inside of your SimpliSafe mobile app, through your SimpliSafe web account, or by texting “IN”, “Y”, or “Yes” to 825-39, you are also confirming that you are able to receive and review this Texting Policy and are able to print or electronically retain a copy for your records. If you are not the primary account holder for the mobile telephone that you are using to enroll, you confirm that you are authorized to, and do, consent on behalf of the account holder to receive messages.

To Stop Emergency Event and System Alerts - You may manage and unsubscribe from text message services through “Notification Settings” inside of your SimpliSafe mobile app or through “Alerts” inside of your web account on simplisafe.com.  You may also opt-out of receiving all Emergency Event and System Alert texts by replying to a text alert with the keyword “Stop”, “StopAll”, “End”, “Quit”, or “Unsubscribe”. 

If you prefer to opt out using other methods, we encourage you to:

  • Call customer support at 1-800-203-3095;

  • e-Mail privacy@simplisafe.com; or

  • Write to us at:

    • SimpliSafe, Inc. 

    • 100 Summer Street

    • Suite 300

    • Boston, MA 02110

    • Attn: Legal

You acknowledge and agree that your request will be deemed revoked when received and processed and we will be unable to process your request if you fail to provide the correct telephone number(s).

For Help With Emergency Event and System Alerts - To Receive Help or Support With Text Messages, Text keyword “Help” to 825-39 to receive a list of commands. If you have an emergency, please dial 911.

Changes to Our Telephone Numbers - SimpliSafe reserves the right to change and consolidate our associated telephone numbers (including short and long codes). If you do not agree to receive text messages from new telephone numbers, your sole remedy is to opt-out.

Changes to Your Telephone Number - You agree that if you sell or transfer your SimpliSafe system or change your phone number, you will immediately unsubscribe yourself and other users you have enrolled from all text message services. This is important so we don't keep sending text messages for a system you no longer own or keep sending text messages to someone who has been reassigned your old telephone number.

Changes to Texting Policy - SimpliSafe may revise this Texting Policy at any time by updating this posting. If you are enrolled in text message services, we will send an email or a text message to note that the Texting Policy has been amended. If you continue to use SimpliSafe text message services following such notice, you thereby agree to the amended Texting Policy. Your sole remedy if you do not agree with a revised Texting Policy is to opt-out.

Limitations of Service - SimpliSafe will not be liable for any delays in the receipt of any text message or failure of text message from being sent. Text messages may not be delivered to you if your phone is not in range of a transmission site, if sufficient network capacity is not available at a particular time, or if your phone is otherwise not powered on or having connectivity to a supported cellular carrier. Even within a coverage area, factors beyond the control of SimpliSafe or your wireless carrier may interfere with text message delivery, including your equipment, terrain, proximity to buildings, foliage, and weather. You acknowledge that urgent text messages may not be timely sent or received and that neither SimpliSafe nor your wireless carrier guarantees that such text messages will be delivered or sent.

Right to Terminate - SimpliSafe reserves the right to unilaterally suspend or terminate text message services, in its sole discretion, and without any prior notice.

Contact Us - For questions regarding this Texting Policy, please contact SimpliSafe Customer Support at 1-800-203-3095 or visit www.simplisafe.com/support and click on “Contact Us”.