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HomeProfessional Monitoring

Professional monitoring, from the outside in (Hero Banner, Desktop)

Professional monitoring, from the outside in (Hero Banner, Tablet)

Professional monitoring, from the outside in (Hero Banner, Mobile)

Professional monitoring, from the outside in

Our security agents now have more tools than ever to keep you safe. With advanced AI to identify potential threats, agents can assess the situation and react in less than 30 seconds to help prevent crime before it happens. All this in addition to whole home protection — always without contracts or hidden fees.

Professional monitoring, from the outside in

Deter potential intruders before a break-in
Requires a monitoring plan with SimpliSafe® Active Guard Outdoor Protection.
Faster police response with verified video evidence
Vs. non-verified SimpliSafe® alarms. Requires select professional monitoring plans with video verification.
Anti-Theft Guarantee helps cover loss from break-ins
Requires a monitoring plan with SimpliSafe® Active Guard Outdoor Protection.
Whole home protection against break-ins, fires & floods

How we help prevent crime

Today, most traditional home security systems will trigger an alarm when an intruder is breaking into your home, but by then it may be too late. Now, you can feel safer than ever with SimpliSafe® Active Guard Outdoor Protection — our AI-powered Outdoor Camera and Video Doorbell work with live agents to proactively deter intruders outside your home.

SimpliSafe^® Exclusive

SimpliSafe® Active Guard Outdoor Protection

Introducing the next level of crime prevention. Advanced AI works together with live SimpliSafe® security agents to help prevent crime before it happens.

Illustration of a SimpliSafe outdoor camera on a house corner; a cone shows its field of view, with two people, a delivery person with a package and someone walking a dog, each in a dashed outline with a green checkmark, showing motion-based person detection.

1

Detection

The Outdoor Camera and Video Doorbell detect motion. Smart AI determines if it is everyday activity or a person on your property.

If your camera detects unusual activity while armed during plan hours, a monitoring agent can start reviewing the live video feed.*

Agents use their experience and judgment to assess the situation, and can match the visitor to familiar faces that you’ve saved in the SimpliSafe® mobile app.**

*Requires an Outdoor Camera or Video Doorbell (Series 2) device.
**Automatic face matching is not available in IL, TX or in Portland, OR.

Illustration of a SimpliSafe outdoor camera on a house corner; a cone shows its field of view with an intruder in a dashed outline with a red alert icon appearing over them. Inset: a monitoring agent in a headset at a computer, showing live agent response.

2

Agent Engagement

Agents can speak through the Outdoor Camera or Video Doorbell using 2-way audio, letting the person know they are being recorded and asking them to identify themselves.

If this doesn’t deter a would-be criminal, agents can sound the loud built-in siren, or shine the Outdoor Camera’s spotlight.

Illustration of a SimpliSafe outdoor camera on a house corner; a cone shows its field of view with an intruder being arrested by two police officers.

3

Emergency Response

If there’s a threat to safety, your agent will immediately call for police assistance. Video evidence can help your agent get a faster response.*

You’ll be updated by notifications in the SimpliSafe® App, and your agent will stay engaged until the situation is resolved.

*Vs non-verified SimpliSafe® alarms.

1

Illustration of a SimpliSafe outdoor camera on a house corner; a cone shows its field of view, with two people, a delivery person with a package and someone walking a dog, each in a dashed outline with a green checkmark, showing motion-based person detection.

The Outdoor Camera and Video Doorbell detect motion. Smart AI determines if it is everyday activity or a person on your property.

If your camera detects unusual activity while armed during plan hours, a monitoring agent can start reviewing the live video feed.*

Agents use their experience and judgment to assess the situation, and can match the visitor to familiar faces that you’ve saved in the SimpliSafe® mobile app.**

*Requires an Outdoor Camera or Video Doorbell (Series 2) device.
**Automatic face matching is not available in IL, TX or in Portland, OR.

2

Illustration of a SimpliSafe outdoor camera on a house corner; a cone shows its field of view with an intruder in a dashed outline with a red alert icon appearing over them. Inset: a monitoring agent in a headset at a computer, showing live agent response.

Agents can speak through the Outdoor Camera or Video Doorbell using 2-way audio, letting the person know they are being recorded and asking them to identify themselves.

If this doesn’t deter a would-be criminal, agents can sound the loud built-in siren, or shine the Outdoor Camera’s spotlight.

3

Illustration of a SimpliSafe outdoor camera on a house corner; a cone shows its field of view with an intruder being arrested by two police officers.

If there’s a threat to safety, your agent will immediately call for police assistance. Video evidence can help your agent get a faster response.*

You’ll be updated by notifications in the SimpliSafe® App, and your agent will stay engaged until the situation is resolved.

*Vs non-verified SimpliSafe® alarms.

Privacy Pledge

More security doesn’t have to mean less privacy.

You control your recordings

You decide where and when your camera records through permissions in the SimpliSafe® App. Recording available with select plans.

No sharing unless required

We won’t share camera footage with law enforcement unless required by law, like to comply with a warrant or court order.

Limited agent access

Agents only see video during an active alarm, or when unusual activity is detected outdoors with select plans.

Monitoring plans

Core
- Security agents are ready around the clock to request dispatch for break-ins and emergencies
Our security agents are ready 24/7 to request dispatch in the event of a break-in, fire, or medical emergency.

If your cameras capture video evidence of a crime in progress agents can request priority dispatch for fast police response.
$1.10/day
Free trial.
No contract.
Cancel any time.
Pro
- Core plan +
- Overnight SimpliSafe® Active Guard Outdoor Protection (8pm-6am, local)
Outdoor Protection with Pro:
A double layer of overnight protection designed to proactively prevent crime before it starts.

Smart AI detects potential threats and live security agents intervene to help stop intruders. Using the Outdoor Camera or Video Doorbell, they can see the threat and deter the person by speaking to them directly, sounding the siren, and shining the Outdoor Camera’s spotlight.

Plus, get up to $500 toward your insurance deductible if a break-in occurs while your system was armed with Anti-Theft Guarantee.
$1.66/day
Free trial.
No contract.
Cancel any time.
Pro Plus
- Core plan +
- 24/7 SimpliSafe® Active Guard Outdoor Protection
Outdoor Protection with Pro Plus:
Day and night, get a double layer of outdoor protection designed to proactively stop crime before it starts.

Smart AI detects potential threats and live security agents intervene to help stop intruders. Using the Outdoor Camera or Video Doorbell, they can see the threat and deter the person by speaking to them directly, sounding the siren, and shining the Outdoor Camera’s spotlight.

Plus, get up to $500 toward your insurance deductible if a break-in occurs while your system was armed with Anti-Theft Guarantee.
$2.66/day
Free trial.
No contract.
Cancel any time.

Compare Plans

Compare Plans	Core	Pro	Pro Plus
Professional Monitoring: Our highly-trained agents are ready 24/7 to request dispatch in the event of a break-in, fire, or medical emergency.
SimpliSafe® Active Guard Outdoor Protection: A double layer of outdoor defense — advanced AI detects threats and live agents intervene to proactively prevent crime outside your home while your system is armed.		Available 8pm-6am, local	Available 24/7
Video verification: Enable this feature in the app to allow agents to relay information to emergency dispatch, resulting in faster police response compared to unverified alarms.
Intruder intervention: Agents can use the Smart Alarm Indoor Camera to see and speak to intruders to help stop crime in real time during an alarm.
Unlimited camera recordings & 30 day cloud storage for up to 10 cameras.
Integrates with your smart home: Use your voice to arm your system using Amazon Alexa or Google Assistant. Compatible with August Locks to lock and unlock your door when you arm or disarm your SimpliSafe® system.
Control your system in the app: Arm, disarm, confirm or cancel alarms using your app.
Stays on when the power doesn’t: Wi-Fi connected, with built-in network backup and up to 24-hour battery that takes over if power goes out.
Anti-Theft Guarantee: Get up to $500 toward your insurance deductible if you experienced loss from a break-in when your system was armed.
Equipment Warranty: Enjoy peace of mind with full hardware protection. As long as you have an active monitoring subscription, we will replace any malfunctioning SimpliSafe® equipment and cover all shipping costs.	Lifetime	Lifetime	Lifetime
No contracts. No cancellation fees: You’ll never be locked into a long term contract, so you can cancel any time.
Price	$1.10/ day	$1.66/ day	$2.66/ day

We strongly recommend protecting your home with professional monitoring. Looking for a plan that requests police dispatch without camera recording or video verification? Check out .

Only looking for a plan with unlimited camera recordings & 30-day cloud storage? Check out

You're in control with the SimpliSafe® App

Image of a phone with views from the SimpliSafe app

Keep watch outside and in

Live agents can see and speak to potential intruders using the Outdoor Camera, Video Doorbell, and Indoor Camera to deter crime before it happens.*
Watch live camera feeds in crisp, HD and night vision.
Unlimited camera recordings & 30-day cloud storage.**

*Requires select monitoring plans and system to be armed during plan hours.
**For up to 10 cameras. Monitoring plan with camera recordings required.

Download on the App Store

4.8

•

300K Ratings (as of 6/24)

Download on Google Play

4.6

•

23K Ratings (as of 6/24)

When SimpliSafe saved the day

Help prevent crime
“Somebody was on my property and the agent took care of it then and there. They deterred them from stealing something or breaking in. I’m glad I had it because who knows what would have happened.”Anonymous
Outdoor Camera + Pro Monitoring
- Advanced AI identifies a possible threat on your property
- Live security agents intervene to deter intruders and help prevent crime from happening
Wedding day flood
“Kudos to SimpliSafe® for alerting me about water in my basement. I was out of town and getting ready for my daughter's wedding when I got the call. I was able to call a neighbor and have them take care of it. All was good and I could enjoy my daughter's special day!”Newlyblond1
Water Sensor + Core Monitoring
- Sensor sounds the alarm as soon as it comes into contact with water
- We call the names on your contact list to help ensure you’re notified
Hitting the panic button
“Someone decided to attack as soon as I shut the door. My heart is so filled with gratitude that my security system's panic button was right near me. I can't stress how much I love SimpliSafe® Home Security. They dispatched police and talked me through my major panic while I hid.”Eryn O.
Panic Button + Monitoring
- Call for help immediately
- Monitoring agents request police and medical dispatch 24/7
Ping-pong sized hail
“I was at a funeral when the ping-pong sized hail and rain hit. I got a text notification on my phone that my hallway glassbreak sensor went off. I called my husband (who is getting a call from the monitoring service at the same time) to come home ASAP.”Caprice A.
Glassbreak + Core Monitoring
- Glassbreak Sensor detects the distinct sound of breaking glass
- Monitoring agents alert you and, if necessary, call the police

Help prevent crime
“Somebody was on my property and the agent took care of it then and there. They deterred them from stealing something or breaking in. I’m glad I had it because who knows what would have happened.”Anonymous
Outdoor Camera + Pro Monitoring
- Advanced AI identifies a possible threat on your property
- Live security agents intervene to deter intruders and help prevent crime from happening
Wedding day flood
“Kudos to SimpliSafe® for alerting me about water in my basement. I was out of town and getting ready for my daughter's wedding when I got the call. I was able to call a neighbor and have them take care of it. All was good and I could enjoy my daughter's special day!”Newlyblond1
Water Sensor + Core Monitoring
- Sensor sounds the alarm as soon as it comes into contact with water
- We call the names on your contact list to help ensure you’re notified
Hitting the panic button
“Someone decided to attack as soon as I shut the door. My heart is so filled with gratitude that my security system's panic button was right near me. I can't stress how much I love SimpliSafe® Home Security. They dispatched police and talked me through my major panic while I hid.”Eryn O.
Panic Button + Monitoring
- Call for help immediately
- Monitoring agents request police and medical dispatch 24/7
Ping-pong sized hail
“I was at a funeral when the ping-pong sized hail and rain hit. I got a text notification on my phone that my hallway glassbreak sensor went off. I called my husband (who is getting a call from the monitoring service at the same time) to come home ASAP.”Caprice A.
Glassbreak + Core Monitoring
- Glassbreak Sensor detects the distinct sound of breaking glass
- Monitoring agents alert you and, if necessary, call the police

Help prevent crime
“Somebody was on my property and the agent took care of it then and there. They deterred them from stealing something or breaking in. I’m glad I had it because who knows what would have happened.”Anonymous
Outdoor Camera + Pro Monitoring
- Advanced AI identifies a possible threat on your property
- Live security agents intervene to deter intruders and help prevent crime from happening
Wedding day flood
“Kudos to SimpliSafe® for alerting me about water in my basement. I was out of town and getting ready for my daughter's wedding when I got the call. I was able to call a neighbor and have them take care of it. All was good and I could enjoy my daughter's special day!”Newlyblond1
Water Sensor + Core Monitoring
- Sensor sounds the alarm as soon as it comes into contact with water
- We call the names on your contact list to help ensure you’re notified
Hitting the panic button
“Someone decided to attack as soon as I shut the door. My heart is so filled with gratitude that my security system's panic button was right near me. I can't stress how much I love SimpliSafe® Home Security. They dispatched police and talked me through my major panic while I hid.”Eryn O.
Panic Button + Monitoring
- Call for help immediately
- Monitoring agents request police and medical dispatch 24/7
Ping-pong sized hail
“I was at a funeral when the ping-pong sized hail and rain hit. I got a text notification on my phone that my hallway glassbreak sensor went off. I called my husband (who is getting a call from the monitoring service at the same time) to come home ASAP.”Caprice A.
Glassbreak + Core Monitoring
- Glassbreak Sensor detects the distinct sound of breaking glass
- Monitoring agents alert you and, if necessary, call the police

Trusted by millions every day

Lifetime warranty on all system hardware.
With select professional monitoring plans.
A commitment to the security of your privacy and data.
Read our privacy promise
Securing homes and businesses nationwide since 2006.

Lifetime warranty on all system hardware.

With select professional monitoring plans.

A commitment to the security of your privacy and data.

Read our privacy promise

Securing homes and businesses nationwide since 2006.

A SimpliSafe Indoor Camera, Outdoor Camera, Video Doorbell, and Motion Sensor arranged around a smartphone that is displaying the SimpliSafe app.

Monitoring powered by advanced technology

Discover the high-tech hardware that makes our monitoring possible. Customize a system for your home and budget.

FAQs

Why do I need professional monitoring? Isn’t the siren enough to scare away burglars?Why do I need professional monitoring? Isn’t the siren enough to scare away burglars?

We strongly recommend a monitoring plan to get the most protection from your security system. Professional monitoring doesn’t just request police dispatch when you’re unable to, but fire and medical services as well. With select professional monitoring plans and the Outdoor Camera (Series 2), SimpliSafe® Active Guard Outdoor Protection delivers a double layer of defense — advanced AI technology combined with live security agents — to help keep intruders outside your home and prevent crime before it happens.

What makes SimpliSafe® professional monitoring different?What makes SimpliSafe® professional monitoring different?

SimpliSafe's new Active Guard Outdoor Protection introduces a revolutionary double-layer approach to home security, combining the power of artificial intelligence (AI) technology with a team of expert monitoring professionals to help prevent crime before it happens. The service, which builds upon our recently launched intruder intervention*, extends the technology to outside the home. Now, when your system is armed during plan hours and motion is detected outside, agents can act to deter crimes in progress. They can see and speak directly to potential intruders in real time using the live feed and 2-way audio, and trigger camera sirens — all while capturing video evidence of what’s happening.
SimpliSafe® Active Guard Outdoor Protection and intruder intervention are available on select professional monitoring plans only.
These services are available through select camera hardware and require service opt in.
*Formerly known as 24/7 live guard protection.

Will the police automatically come to my house during an alarm?Will the police automatically come to my house during an alarm?

Monitoring agents will attempt to contact you first via Alarm Text and phone call. If you’ve set off the alarm by mistake, you can easily cancel via the app, Alarm Text, or by giving our agent your safeword over the phone prior to our agents requesting emergency dispatch. If you can’t be reached during an alarm, agents will process the alarm as a real emergency, contacting 911 centers to request police dispatch. With select professionally monitored plans, our agents can verify threats using video evidence, which can mean priority dispatch and faster police response.*
*Vs. non-verified SimpliSafe® alarms. Video verification available with select professional monitoring plans.

How does SimpliSafe protect my privacy?How does SimpliSafe protect my privacy?

We are committed to protecting our customers' privacy and sensitive data as vigilantly as their homes. First, you have complete control over when live agents monitor your location and which cameras they use. Agents only have access to outdoor enabled cameras during a motion event that occurs during your subscription service hours when your system is armed. And indoors, agents only have access to the Smart Alarm indoor camera during an alarm (and only if you’ve enabled the intruder intervention feature.
In addition, we use physical, technical and administrative controls to protect the confidentiality and security of biometric information which includes requiring agents to pass extensive background checks and work in a secured location.
For more information, visit our Privacy Promise page.

Is there a catch when you say “no contract” for monitoring plans?Is there a catch when you say “no contract” for monitoring plans?

SimpliSafe monitoring subscribers are not tied up in long-term contracts. Our plans are billed monthly, and you can cancel at any time.

If I install it myself, can I still get professional monitoring?If I install it myself, can I still get professional monitoring?

Yes. Regardless of whether you install your system yourself or select Pro Install, you can still choose the monitoring plan that best meets your needs.

Can small businesses use SimpliSafe® Active Guard Outdoor Protection?Can small businesses use SimpliSafe® Active Guard Outdoor Protection?

This service is designed for residential use, not commercial use.

What are the outdoor monitoring options?What are the outdoor monitoring options?

We offer two professionally monitored plans that include all the benefits of the Core plan plus Active Guard Outdoor Protection. The Pro plan includes overnight outdoor protection (8pm to 6am local time), and the Pro Plus plan includes 24/7 outdoor protection.

What products are compatible with SimpliSafe® Active Guard Outdoor Protection?What products are compatible with SimpliSafe® Active Guard Outdoor Protection?

SimpliSafe Active Guard Outdoor Protection works with the Video Doorbell (Series 2) and Outdoor Camera (Series 2) — you can add up to 3 cameras total, in any combination of the two. The Outdoor Camera can run on battery, but Active Guard Outdoor Protection requires it to stay plugged in with the included power cable for the service to work. The Video Doorbell (Series 2) is powered through your existing wired setup.

Do live monitoring agents interact with people on my property?Do live monitoring agents interact with people on my property?

Monitoring agents are trained to observe any person on your property and potentially engage them if they notice suspicious behavior. When you subscribe to a monitoring plan with SimpliSafe Active Guard Outdoor Protection and your system is armed within plan hours, agents are able to interact with people outside of your home. Where permitted by law, you can use the SimpliSafe App to save familiar faces of friends and family for agents to ignore. If the person isn't recognized, an agent may engage to assess any possible threat. The agent can watch, assist or deter people by using the outdoor camera's two-way communication and/or siren. For everyday activity such as deliveries, the agent will monitor the delivery person across your enrolled cameras but will not engage unless they observe something suspicious.