No problem. The SimpliSafe Easy Setup Wizard may cause certain firewalls to provide a warning – this is normal and you should allow the connection to proceed. If you blocked the SimpliSafe.exe file you'll just have to remove the Keychain Remote that came with your burglar alarm and reinsert it. This time do not block the access.

Yes, you should still be able to use the Setup Wizard. SimpliSafe does not install any software onto your computer. To access the Setup Wizard to change your system settings simply insert the Keychain Remote into the USB port on your work computer.

Whenever you insert your Keychain Remote that comes with every SimpliSafe system into a USB port on any computer, the SimpliSafe Setup Wizard will appear on the computer screen. Use this Wizard to install your system or update your settings, such as your PIN, and access your account.

Note: If you have our Interactive Monitoring plan ($24.99/month) you can access your system on SimpliSafe.com or through the SimpliSafe App.

The Entry Sensor magnet uses a slightly different adhesive than the other sensors. Remove the magnet by rotating the magnet slowly until the adhesive loosens and you can pull it off the wall. You can also purchase from us screwable magnets to use with your burglar alarm.

You've lost your wireless security system's owner's manual? Not a problem. You can find a copy online on the Customer Support page. For those that don’t have access to a computer, they can call SimpliSafe at 800-548-9508 to have one sent by mail.