Welcome to the SimpliSafe Help Center
Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.
Questions and Answers:
- How do I buy the Emergency Dispatch Service? Are there any contracts or minimum commitments?
- Can I use SimpliSafe without activating the SimpliSafe Emergency Dispatch Service?
- Can I get a discount on my homeowner's or renter's insurance if I have SimpliSafe?
- My system can't connect to the Emergency Dispatch Center. It keeps telling me "No link to Dispatcher"... what do I do?
- Why Can't I Receive My Confirmation Text Messages?
- What if I cancel my monitoring service? Will I be refunded for unused time?
- When will my credit or debit card be charged for my monthly Emergency Dispatch Service?
- I forgot my PIN / safe word / account password. What do I do?
- I am moving to a new home. How do I tell the Emergency Dispatch Service my new location?
- How do I reach the Emergency Dispatch Service if I need to cancel my alarm?