Welcome to the SimpliSafe Help Center
Search for answers to your questions. If you don't find what you're looking for, please contact us or visit our customer support forums where you'll find plenty of helpful suggestions from other customers.
Questions and Answers:
- Can I get a discount on my homeowner's or renter's insurance if I have SimpliSafe?
- How do I buy the Emergency Dispatch Service? Are there any contracts or minimum commitments?
- Can I use SimpliSafe without activating the SimpliSafe Emergency Dispatch Service?
- My system can't connect to the Emergency Dispatch Center. It keeps telling me "No link to Dispatcher"... what do I do?
- Why Can't I Receive My Confirmation Text Messages?
- When will my credit or debit card be charged for my monthly Emergency Dispatch Service?
- What if I cancel my monitoring service? Will I be refunded for unused time?
- I forgot my PIN / safe word / account password. What do I do?
- What is the difference between my PIN, safe word and account password?
- I just installed my system and then accidentally set off the alarm. Why didn’t the Emergency Dispatch Service contact me?